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Salesforce Exam CRT-101 Topic 1 Question 81 Discussion

Actual exam question for Salesforce's CRT-101 exam
Question #: 81
Topic #: 1
[All CRT-101 Questions]

Cloud Kicks wants to allow customers to create their own cases while visiting its public

homepage.

What should the administrator recommend?

Show Suggested Answer Hide Answer
Suggested Answer: B

A validation rule is a feature that allows administrators to define criteria for data entry or import operations and display an error message when those criteria are not met. For example, a validation rule can require users to select a product type or check a needs review box when saving an opportunity by using an OR function that evaluates both fields. If neither field is populated, then the validation rule will prevent users from saving records with an error message. Reference: https://help.salesforce.com/s/articleView?id=sf.fields_about_validation_rules.htm&type=5


by Novella at Sep 12, 2024, 05:11 AM

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Gracia
23 days ago
Web-to-Case, of course! Although, I do wonder if the customers will be creating their own cases, or if the admin will be doing it for them. Hmm, the plot thickens...
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Vanesa
24 days ago
SMS Response? Are we running a hotline now? Web-to-Case is the clear winner here. Let's keep it simple and efficient.
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Lorenza
26 days ago
Email-to-Case? Really? Who even uses that anymore? Web-to-Case is the way to go, no doubt about it.
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Eleonora
8 days ago
SMS Response might be too limited for customers to create their own cases.
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Nichelle
13 days ago
Omni-Channel could also be a good option for providing a seamless customer experience.
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Chantell
14 days ago
I agree, Email-to-Case seems outdated compared to Web-to-Case.
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Vicente
16 days ago
Web-to-Case is definitely the best option for allowing customers to create their own cases.
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Johnathon
1 months ago
Omni-Channel could be an interesting option, but I'm not sure if it's necessary for this specific use case. Web-to-Case might be the more straightforward solution.
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Yong
3 days ago
I agree, Web-to-Case seems like the most practical choice for customers creating their own cases.
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Kaitlyn
4 days ago
Omni-Channel could work, but Web-to-Case might be more straightforward for this use case.
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Rolland
29 days ago
I think Web-to-Case would be the best option for allowing customers to create their own cases.
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Filiberto
2 months ago
Web-to-Case seems like the obvious choice here. Let's give the customers a simple way to create their own cases on the homepage.
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Florencia
21 days ago
Omni-Channel might be too complex for customers to use on the homepage.
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Jeanice
1 months ago
Email-to-Case could work too, but I think Web-to-Case is more user-friendly.
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Luisa
1 months ago
I agree, Web-to-Case would make it easy for customers to create their own cases.
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Tracie
2 months ago
I'm not sure, but I think Email-to-Case could also be a good option for customers to create their own cases.
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Lindsey
2 months ago
I agree with Bulah. Web-to-Case would allow customers to create their own cases easily.
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Bulah
3 months ago
I think the administrator should recommend Web-to-Case.
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