Salesforce Certified Platform Strategy Designer (Plat-UX-102) Exam - Topic 5 Question 9 Discussion

Actual exam question for Salesforce's Salesforce Certified Platform Strategy Designer (Plat-UX-102) exam

Question #: 9
Topic #: 5

[All Salesforce Certified Platform Strategy Designer (Plat-UX-102) Questions]

Cloud Kicks (CK) set a goal to improve the sustainability of its business in the coming year. A strategy designer on CK"s team knows the importance of pushing for environmental impact in their latest designs.

What should they do to prepare to measure progress toward this goal?

ACreate a journey map that extends into pre-purchase and post-use disposal to uncover unseen impacts of the product's lifecycle.

BSchedule a workshop with key product stakeholders to brainstorm 'how might this new product be more sustainable

COnly interview customers who value environmentalism to uncover needs from CK's desired customer base of ethical consumers.

Show Suggested Answer

Suggested Answer: A

The strategy designer should create a journey map that extends into pre-purchase and post-use disposal to uncover unseen impacts of the product's lifecycle, to prepare to measure progress toward the goal of improving the sustainability of the business. This helps identify the environmental touchpoints and opportunities for improvement across the entire customer journey, not just during the use phase. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/conduct-a-journey-mapping-session

by Devora at Sep 03, 2023, 03:28 PM

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Tiera

3 months ago

A is a comprehensive way to assess the product lifecycle impacts.

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Lorrie

3 months ago

Wait, are they really focusing on post-use disposal? That's surprising!

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Elli

4 months ago

Definitely agree on the workshop idea! Collaboration is key.

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Meghan

4 months ago

Not sure if only interviewing eco-conscious customers is the best approach.

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Lashandra

4 months ago

A journey map sounds like a solid plan!

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Malcolm

4 months ago

I feel like the journey map option is the most comprehensive. It might help us see impacts we wouldn't consider otherwise.

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Cherri

4 months ago

I practiced a question about customer interviews, but only talking to customers who value environmentalism seems too narrow. We might miss other insights.

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Linsey

5 months ago

I'm not entirely sure, but I think scheduling a workshop could be beneficial for gathering diverse ideas from the team.

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Alfreda

5 months ago

I remember discussing the importance of understanding the entire product lifecycle. A journey map could really help identify areas for improvement.

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Brianne

5 months ago

Option C seems a bit narrow to me. Only interviewing environmentally-conscious customers might give you a skewed perspective. I'd want to get a broader range of customer feedback to really understand the sustainability needs and pain points across the board. The journey map or stakeholder workshop feel like stronger approaches.

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Lizbeth

5 months ago

I think option B is the way to go here. Getting the key stakeholders together to brainstorm sustainability ideas is crucial. They'll have the best insights into how to make the product more eco-friendly. The journey map could be good too, but the workshop feels like the most direct path to actionable solutions.

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Leota

5 months ago

Hmm, I'm a little unsure about this one. There are a few different approaches they could take. I'm not sure if the journey map is the best option or if the workshop with stakeholders might be more valuable. I'll have to think this through a bit more.

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Yuette

5 months ago

This seems like a pretty straightforward question. I'd go with option A - creating a journey map to uncover the full lifecycle impacts of the product. That's a great way to get a comprehensive view of the sustainability challenges.

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Louvenia

5 months ago

I feel pretty confident about this one. The key is understanding the rights of preferred stockholders when a company is dissolved. Option D seems like the best answer based on that.

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Elsa

5 months ago

Hmm, this is a tricky one. I'll need to review my cloud provider knowledge to determine which one supports this feature.

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