Salesforce Certified Platform Strategy Designer (Plat-UX-102) Exam - Topic 4 Question 31 Discussion

Actual exam question for Salesforce's Salesforce Certified Platform Strategy Designer (Plat-UX-102) exam

Question #: 31
Topic #: 4

[All Salesforce Certified Platform Strategy Designer (Plat-UX-102) Questions]

Cloud Kicks is excited about a new customer self-service initiative, Within the stakeholder team, a support manager has shared features they want to recreate from their previous; a product manager wants to implement new features that were not available in their previous system. There is a concern that conflicting demands may lead to organizational paralysis on the project.

What should the strategy designer recommend to stakeholders to remediate risks?

AMop features between the two systems and let stakeholders prioritize,

BRevisit customer research to inform internal prioritization.

CAdvise executive leadership to make the decision about priorities.

Show Suggested Answer

Suggested Answer: C

The core principles of the Jobs to Be Gone framework are customer-centric, solution agnostic, stable over time, and measurable outcomes, as this framework helps understand the customer's specific goal or job, and the thought processes that would lead them to hire a product or service to complete the job. Customer-centric means focusing on the customer's needs and desires, solution agnostic means not prescribing or implying any specific solution, stable over time means not changing with customer attributes or preferences, and measurable outcomes means having clear and quantifiable indicators of success.

by Tu at Sep 11, 2024, 10:44 AM

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Sherman

4 months ago

Let the execs decide, they have the big picture!

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Ben

4 months ago

Mop features sounds like a recipe for chaos!

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Troy

4 months ago

But can we really trust the old research?

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Cherry

5 months ago

Totally agree, we need to focus on what customers want.

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Maybelle

5 months ago

I think revisiting customer research is key!

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Sharee

5 months ago

I feel like we practiced a similar question where prioritizing based on customer feedback was emphasized. It seems like option B might be the safest bet.

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Ty

5 months ago

I think advising executive leadership to make the decision could streamline the process, but it feels risky if they aren't fully aware of the customer perspective.

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Freeman

5 months ago

I'm not sure if letting stakeholders prioritize is the best approach. It might just lead to more confusion and conflicting demands.

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Lisbeth

6 months ago

I remember we discussed the importance of aligning features with customer needs, so revisiting customer research could really help with prioritization.

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Karol

6 months ago

I think the key here is to avoid getting stuck in organizational paralysis. Advising the executive leadership to make the final call on priorities could be an effective way to break the deadlock and move the project forward.

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Janey

6 months ago

Hmm, I'm a bit unsure how to approach this one. Moping features between the two systems could work, but I'm worried that might just lead to a watered-down solution that doesn't fully satisfy anyone. Revisiting the customer research seems like a smart move to me.

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Glendora

6 months ago

This seems like a tricky situation with conflicting demands from the stakeholders. I'd want to carefully review the customer research to understand their needs and priorities before trying to reconcile the internal team's requests.

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Ozell

6 months ago

I remember something about configuring features specifically in the webvpn group-policy. It might be related to the URL list, but I could be mixing it up with something else.

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Cathrine

10 months ago

Option A: 'Mop features'? I didn't realize we were doing some cleaning while prioritizing the project. Let's just hope the stakeholders don't slip on any wet priorities!

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Suzan

10 months ago

I'm all for letting the stakeholders prioritize, but they need to do it based on actual customer needs, not just their own preferences. Option B sounds like the most sensible approach. *scratches head* Mop features, huh? I wonder if they meant to say 'mash up'.

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Alberta

10 months ago

Mop features? Is that a technical term or did the candidate mean 'mash up'? Either way, option A doesn't seem like a viable solution. We need a more strategic approach.

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Lasandra

9 months ago

Executive leadership should make the final decision on priorities.

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Claudia

9 months ago

Revisit customer research to inform internal prioritization.

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Wade

9 months ago

Let stakeholders prioritize features from both systems.

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Jaime

11 months ago

Option C is just passing the buck. Executive leadership should be involved, but the strategy designer should provide a well-reasoned recommendation, not just tell them to decide.

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Mayra

10 months ago

Option C is just passing the buck. Executive leadership should be involved, but the strategy designer should provide a well-reasoned recommendation, not just tell them to decide.

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Jaime

10 months ago

B) Revisit customer research to inform internal prioritization.

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Deane

10 months ago

A) Mop features between the two systems and let stakeholders prioritize.

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Vinnie

11 months ago

I think option B is the way to go. Revisiting customer research is crucial to understand what the customers really want and need. That will help inform the prioritization process.

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