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Salesforce Exam Strategy Designer Topic 4 Question 31 Discussion

Actual exam question for Salesforce's Strategy Designer exam
Question #: 31
Topic #: 4
[All Strategy Designer Questions]

Cloud Kicks is excited about a new customer self-service initiative, Within the stakeholder team, a support manager has shared features they want to recreate from their previous; a product manager wants to implement new features that were not available in their previous system. There is a concern that conflicting demands may lead to organizational paralysis on the project.

What should the strategy designer recommend to stakeholders to remediate risks?

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Suggested Answer: C

The core principles of the Jobs to Be Gone framework are customer-centric, solution agnostic, stable over time, and measurable outcomes, as this framework helps understand the customer's specific goal or job, and the thought processes that would lead them to hire a product or service to complete the job. Customer-centric means focusing on the customer's needs and desires, solution agnostic means not prescribing or implying any specific solution, stable over time means not changing with customer attributes or preferences, and measurable outcomes means having clear and quantifiable indicators of success.


by Tu at Sep 11, 2024, 10:44 AM

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Cathrine
1 months ago
Option A: 'Mop features'? I didn't realize we were doing some cleaning while prioritizing the project. Let's just hope the stakeholders don't slip on any wet priorities!
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Suzan
1 months ago
I'm all for letting the stakeholders prioritize, but they need to do it based on actual customer needs, not just their own preferences. Option B sounds like the most sensible approach. *scratches head* Mop features, huh? I wonder if they meant to say 'mash up'.
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Alberta
1 months ago
Mop features? Is that a technical term or did the candidate mean 'mash up'? Either way, option A doesn't seem like a viable solution. We need a more strategic approach.
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Jaime
2 months ago
Option C is just passing the buck. Executive leadership should be involved, but the strategy designer should provide a well-reasoned recommendation, not just tell them to decide.
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Mayra
7 days ago
Option C is just passing the buck. Executive leadership should be involved, but the strategy designer should provide a well-reasoned recommendation, not just tell them to decide.
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Jaime
12 days ago
B) Revisit customer research to inform internal prioritization.
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Deane
1 months ago
A) Mop features between the two systems and let stakeholders prioritize.
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Vinnie
2 months ago
I think option B is the way to go. Revisiting customer research is crucial to understand what the customers really want and need. That will help inform the prioritization process.
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Aleisha
1 months ago
B) Revisit customer research to inform internal prioritization.
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Erin
1 months ago
A) Mop features between the two systems and let stakeholders prioritize.
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Franklyn
2 months ago
But what if executive leadership needs to make the decision about priorities?
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Arlean
2 months ago
I disagree, we should revisit customer research to inform internal prioritization.
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Franklyn
2 months ago
I think we should mop features between the two systems.
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