Salesforce Exam Strategy Designer Topic 4 Question 29 Discussion

Actual exam question for Salesforce's Strategy Designer exam

Question #: 29
Topic #: 4

[All Strategy Designer Questions]

A Cloud Kicks (CK) strategy designer is leading a project to create a new customer

experience with digital and environmental touchpoints. The stakeholders want to understand how

the designer is proposing CK will deliver the experience. which tool should they use to explore the

collaboration, structure, and processes that will be required?

AService blueprint

BJourney map

CEmpathy map

Show Suggested Answer

Suggested Answer: B

The additional topics that Cloud Kicks should consider before framing the design challenge as a How Might We question are potential market size and supply chain costs, as these help evaluate the viability and feasibility of the design opportunity. Shareholder priorities and design team capabilities or business drivers and signals of success may not be relevant or important for framing the design challenge.

by Gianna at Aug 04, 2024, 10:35 PM

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Kristel

1 months ago

I don't know, a journey map might be the way to go. It's like a 'Choose Your Own Adventure' for the customer experience. Who doesn't love a good plot twist?

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Jodi

7 days ago

A: Definitely, it will give us a clear picture of how Cloud Kicks will deliver the new experience.

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Francesco

14 days ago

B: Yeah, it can help us see the different touchpoints and interactions along the way.

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Karl

15 days ago

A: I think a journey map would be perfect for visualizing the customer experience.

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Jeanice

1 months ago

Service blueprint all the way! It's like a cheat sheet for the design team - 'How to Impress Your Stakeholders 101'.

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Youlanda

17 hours ago

B: I agree, it provides a detailed overview of the collaboration, structure, and processes needed to deliver the experience.

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Monroe

22 days ago

A: Service blueprint is definitely the way to go. It helps us visualize the entire customer experience journey.

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Essie

2 months ago

Empathy map? Really? I mean, sure, it's great for understanding the customer, but it doesn't exactly address the collaboration and process aspects they're looking for. Seems like a bit of a stretch.

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Tiara

4 days ago

C: Maybe we could also use a journey map to understand the customer's interactions with the digital and environmental touchpoints.

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Alaine

11 days ago

B: I agree, a service blueprint would provide a detailed overview of how Cloud Kicks will deliver the experience.

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Emile

1 months ago

A: I think we should use a service blueprint to explore the collaboration and processes needed for the new customer experience.

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Henriette

2 months ago

I'm voting for the journey map. It'll give them a clear understanding of the customer's perspective and how they'll experience the new service.

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Alline

1 months ago

User 2: Agreed, it will help us see how the new service will be experienced.

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Trinidad

1 months ago

User 1: I think we should use the journey map to understand the customer's perspective.

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Carmela

2 months ago

I think a Journey map could also be useful to visualize the customer's experience.

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Elliot

2 months ago

Service blueprint seems like the right choice here. It'll help the stakeholders visualize the end-to-end process and how the different touchpoints work together.

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