Salesforce Certified Platform Strategy Designer (Plat-UX-102) Exam - Topic 4 Question 29 Discussion

Actual exam question for Salesforce's Salesforce Certified Platform Strategy Designer (Plat-UX-102) exam

Question #: 29
Topic #: 4

[All Salesforce Certified Platform Strategy Designer (Plat-UX-102) Questions]

A Cloud Kicks (CK) strategy designer is leading a project to create a new customer

experience with digital and environmental touchpoints. The stakeholders want to understand how

the designer is proposing CK will deliver the experience. which tool should they use to explore the

collaboration, structure, and processes that will be required?

AService blueprint

BJourney map

CEmpathy map

Show Suggested Answer

Suggested Answer: B

The additional topics that Cloud Kicks should consider before framing the design challenge as a How Might We question are potential market size and supply chain costs, as these help evaluate the viability and feasibility of the design opportunity. Shareholder priorities and design team capabilities or business drivers and signals of success may not be relevant or important for framing the design challenge.

by Gianna at Aug 04, 2024, 10:35 PM

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Glory

3 months ago

Totally agree with Jarod, service blueprints are super effective!

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Filiberto

3 months ago

Wait, can a service blueprint really cover everything? Sounds too broad.

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Franchesca

3 months ago

Empathy map is cool, but not for this purpose.

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Shawna

4 months ago

I think a journey map would be better for visualizing customer steps.

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Jarod

4 months ago

Definitely a service blueprint! It shows the whole process.

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Lauran

4 months ago

I vaguely recall that service blueprints include both customer and backend processes, which might be what the stakeholders are looking for. But I could be mixing it up with something else!

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Aleta

4 months ago

I feel like empathy maps are more about understanding customer feelings, not really about collaboration or structure. So, I don't think that's the right tool for this question.

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Louvenia

4 months ago

I remember practicing with journey maps, and they seem more focused on the customer experience rather than the internal processes. Could that be a problem here?

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Nickolas

5 months ago

I think the service blueprint might be the right choice since it shows the processes and interactions involved. But I'm not entirely sure if it covers everything the stakeholders need.

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Harley

5 months ago

I'm a bit confused on which tool to choose. They all seem relevant, but I think I'd lean towards a service blueprint to get a clear understanding of the collaboration and processes required.

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Louvenia

5 months ago

An empathy map could be useful to really understand the customer's thoughts, feelings, and behaviors. That could provide valuable insights to inform the design of the new customer experience.

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Eve

5 months ago

Hmm, I'm not sure if a service blueprint is the right choice. A journey map might be better to visualize the customer's end-to-end experience and how they interact with the different touchpoints.

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Haydee

5 months ago

I think a service blueprint would be the best tool here. It can help map out the different touchpoints, processes, and stakeholders involved in delivering the customer experience.

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German

5 months ago

Okay, I've got a strategy for this. I'll go through each phase and think about when you'd need to consider the scope, goals, resources, and barriers. That should help me figure out the right answer.

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Cheryll

5 months ago

I think this is a pretty straightforward question. Single sign-on helps mitigate the threat of a malicious intermediary, so I'll go with option A.

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Melvin

5 months ago

I practiced a similar question where the static variable affected the count. I think it might be 20 in this case.

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Kristel

10 months ago

I don't know, a journey map might be the way to go. It's like a 'Choose Your Own Adventure' for the customer experience. Who doesn't love a good plot twist?

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Jodi

9 months ago

A: Definitely, it will give us a clear picture of how Cloud Kicks will deliver the new experience.

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Francesco

9 months ago

B: Yeah, it can help us see the different touchpoints and interactions along the way.

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Karl

9 months ago

A: I think a journey map would be perfect for visualizing the customer experience.

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Jeanice

10 months ago

Service blueprint all the way! It's like a cheat sheet for the design team - 'How to Impress Your Stakeholders 101'.

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Meaghan

8 months ago

A: Exactly, it's like a roadmap for success in creating a seamless customer experience.

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Youlanda

8 months ago

B: I agree, it provides a detailed overview of the collaboration, structure, and processes needed to deliver the experience.

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Monroe

9 months ago

A: Service blueprint is definitely the way to go. It helps us visualize the entire customer experience journey.

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Essie

10 months ago

Empathy map? Really? I mean, sure, it's great for understanding the customer, but it doesn't exactly address the collaboration and process aspects they're looking for. Seems like a bit of a stretch.

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Alonzo

8 months ago

D: That's a good point, a journey map could complement the service blueprint in creating a holistic view of the customer experience.

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Tiara

9 months ago

C: Maybe we could also use a journey map to understand the customer's interactions with the digital and environmental touchpoints.

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Alaine

9 months ago

B: I agree, a service blueprint would provide a detailed overview of how Cloud Kicks will deliver the experience.

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Emile

9 months ago

A: I think we should use a service blueprint to explore the collaboration and processes needed for the new customer experience.

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Henriette

10 months ago

I'm voting for the journey map. It'll give them a clear understanding of the customer's perspective and how they'll experience the new service.

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Alline

10 months ago

User 2: Agreed, it will help us see how the new service will be experienced.

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Trinidad

10 months ago

User 1: I think we should use the journey map to understand the customer's perspective.

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Carmela

11 months ago

I think a Journey map could also be useful to visualize the customer's experience.

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Elliot

11 months ago

Service blueprint seems like the right choice here. It'll help the stakeholders visualize the end-to-end process and how the different touchpoints work together.

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