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Salesforce Certified Platform Strategy Designer (Plat-UX-102) Exam - Topic 4 Question 22 Discussion

Cloud Kicks (CK) is launching a new online store and wants to get a better understanding of itsmarket wants and needs to create compelling customer experience. CK's strategy designerrecommends utilizing the Jobs to Be Gone framework.What are the core principles of the Jobs to Be Gone framework?
C) Customer-centric, Solution Agnostic, Stabile Over Time, Measurable Outcomes
A) Customer-centric, Effective Communication, Organizational Strategy, Success Criteria
B) Customer-centric, Values driven, Flexible, Revenue focused

Salesforce Certified Platform Strategy Designer (Plat-UX-102) Exam - Topic 4 Question 22 Discussion

Actual exam question for Salesforce's Salesforce Certified Platform Strategy Designer (Plat-UX-102) exam
Question #: 22
Topic #: 4
[All Salesforce Certified Platform Strategy Designer (Plat-UX-102) Questions]

Cloud Kicks (CK) is launching a new online store and wants to get a better understanding of its

market wants and needs to create compelling customer experience. CK's strategy designer

recommends utilizing the Jobs to Be Gone framework.

What are the core principles of the Jobs to Be Gone framework?

Show Suggested Answer Hide Answer
Suggested Answer: C

The core principles of the Jobs to Be Gone framework are customer-centric, solution agnostic, stable over time, and measurable outcomes, as this framework helps understand the customer's specific goal or job, and the thought processes that would lead them to hire a product or service to complete the job. Customer-centric means focusing on the customer's needs and desires, solution agnostic means not prescribing or implying any specific solution, stable over time means not changing with customer attributes or preferences, and measurable outcomes means having clear and quantifiable indicators of success.


by Fidelia at May 13, 2024, 10:29 PM

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Leslee
8 months ago
I like option C the best!
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Christene
8 months ago
Wait, is "Stabile Over Time" even a thing?
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Jacinta
8 months ago
I agree, measurable outcomes are key!
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Adelina
9 months ago
Not sure about "Solution Agnostic." Seems vague.
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Ruthann
9 months ago
I think it's definitely customer-centric!
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Gaston
9 months ago
I’m leaning towards option C as well. The idea of being solution agnostic really stood out to me during my studies.
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Ria
9 months ago
I’m a bit confused about the terms used in the options. I thought the framework was more about being values driven rather than just customer-centric.
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Ronny
9 months ago
I feel like I’ve seen a question similar to this in practice exams. I think option C sounds familiar with the focus on measurable outcomes.
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Carmen
10 months ago
I remember studying the Jobs to Be Gone framework, but I’m not entirely sure about the specific principles. I think it emphasizes being customer-centric, though.
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Eura
10 months ago
Ugh, I'm not sure I fully understand this framework. Something about effective communication and organizational strategy? I better re-read the question and see if I can spot the key principles.
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Lili
10 months ago
Ah, I remember learning about this in class. The core principles are customer-centric, solution agnostic, stable over time, and focused on measurable outcomes. I feel pretty confident I can tackle this one.
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Francis
10 months ago
Okay, let's see here. I'm pretty sure the framework is all about being flexible and revenue-focused, but I'm a bit fuzzy on the details. Guess I'll have to read through the question carefully and try to piece it together.
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Armando
10 months ago
Hmm, this seems like a tricky one. I'll need to really focus on understanding the core principles of the Jobs to Be Gone framework. I think the key is to stay customer-centric and focus on measurable outcomes.
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Malcom
10 months ago
I'm a little confused by the different options here. I'll need to review the details more closely to make sure I'm selecting the right process.
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Jose
10 months ago
I'm torn here; all these options sound plausible. Maybe the answer could be D since they all seem to contradict the essence of a quality function.
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Dianne
10 months ago
I'm a bit confused. I'll need to weigh the risks and benefits of each option carefully before selecting the best treatment.
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Linsey
10 months ago
This question feels similar to one we practiced regarding selective encryption—I'm leaning towards option B since encrypting only parts makes sense to reduce overhead.
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Angella
2 years ago
Anything with 'customer-centric' in the description is a winner in my book. C is the clear choice here.
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Frederic
2 years ago
Customer-centric approach is always a safe bet when it comes to creating a compelling customer experience.
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Percy
2 years ago
Definitely, C seems like the best option for CK's new online store.
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Britt
2 years ago
I agree, being customer-centric is key for success.
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Mireya
2 years ago
Haha, 'Jobs to Be Gone' - I love the name! Option C sounds like the one that aligns with that concept.
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Alesia
2 years ago
Definitely, it's all about putting the customer at the center of everything.
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Ammie
2 years ago
I agree, being solution agnostic and focusing on measurable outcomes is key.
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Zana
2 years ago
Option C sounds like the one that aligns with that concept.
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Earleen
2 years ago
Hmm, the key here is being solution-agnostic and focusing on the measurable outcomes. I'd say C is the way to go.
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Elli
2 years ago
This framework looks like it's all about putting the customer first and measuring the real impact. Option C sounds like the right one to me.
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Claribel
2 years ago
Definitely, measuring outcomes is crucial for success.
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Hillary
2 years ago
I agree, putting the customer first is key.
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Marylou
2 years ago
Definitely, measuring outcomes is crucial for success.
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Tanja
2 years ago
I agree, putting the customer first is key.
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Jolene
2 years ago
Option C does seem to focus on measuring outcomes, which is important.
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Talia
2 years ago
I agree, putting the customer first is key.
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Rodrigo
2 years ago
The Jobs to Be Gone framework seems to focus on understanding the customer's needs and creating a tailored solution. I think option C captures that well.
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Gilma
2 years ago
I think option C provides a clear direction on how to approach customer needs in a strategic way.
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Earleen
2 years ago
The framework seems to emphasize adaptability and effectiveness in meeting customer demands.
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Merissa
2 years ago
Absolutely, focusing on stable and measurable outcomes can lead to long-term customer satisfaction.
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Azalee
2 years ago
It's important to prioritize understanding the customer's needs to create successful solutions.
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Julieta
2 years ago
I agree, option C seems to align with the customer-focused approach of the Jobs to Be Gone framework.
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Roxanne
2 years ago
C) Customer-centric, Solution Agnostic, Stabile Over Time, Measurable Outcomes
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