Salesforce Certified Platform Strategy Designer (Plat-UX-102) Exam - Topic 4 Question 22 Discussion

Actual exam question for Salesforce's Salesforce Certified Platform Strategy Designer (Plat-UX-102) exam

Question #: 22
Topic #: 4

[All Salesforce Certified Platform Strategy Designer (Plat-UX-102) Questions]

Cloud Kicks (CK) is launching a new online store and wants to get a better understanding of its

market wants and needs to create compelling customer experience. CK's strategy designer

recommends utilizing the Jobs to Be Gone framework.

What are the core principles of the Jobs to Be Gone framework?

ACustomer-centric, Effective Communication, Organizational Strategy, Success Criteria

BCustomer-centric, Values driven, Flexible, Revenue focused

CCustomer-centric, Solution Agnostic, Stabile Over Time, Measurable Outcomes

Show Suggested Answer

Suggested Answer: C

The core principles of the Jobs to Be Gone framework are customer-centric, solution agnostic, stable over time, and measurable outcomes, as this framework helps understand the customer's specific goal or job, and the thought processes that would lead them to hire a product or service to complete the job. Customer-centric means focusing on the customer's needs and desires, solution agnostic means not prescribing or implying any specific solution, stable over time means not changing with customer attributes or preferences, and measurable outcomes means having clear and quantifiable indicators of success.

by Fidelia at May 13, 2024, 10:29 PM

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Leslee

3 months ago

I like option C the best!

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Christene

3 months ago

Wait, is "Stabile Over Time" even a thing?

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Jacinta

3 months ago

I agree, measurable outcomes are key!

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Adelina

4 months ago

Not sure about "Solution Agnostic." Seems vague.

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Ruthann

4 months ago

I think it's definitely customer-centric!

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Gaston

4 months ago

I’m leaning towards option C as well. The idea of being solution agnostic really stood out to me during my studies.

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Ria

4 months ago

I’m a bit confused about the terms used in the options. I thought the framework was more about being values driven rather than just customer-centric.

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Ronny

4 months ago

I feel like I’ve seen a question similar to this in practice exams. I think option C sounds familiar with the focus on measurable outcomes.

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Carmen

5 months ago

I remember studying the Jobs to Be Gone framework, but I’m not entirely sure about the specific principles. I think it emphasizes being customer-centric, though.

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Eura

5 months ago

Ugh, I'm not sure I fully understand this framework. Something about effective communication and organizational strategy? I better re-read the question and see if I can spot the key principles.

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Lili

5 months ago

Ah, I remember learning about this in class. The core principles are customer-centric, solution agnostic, stable over time, and focused on measurable outcomes. I feel pretty confident I can tackle this one.

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Francis

5 months ago

Okay, let's see here. I'm pretty sure the framework is all about being flexible and revenue-focused, but I'm a bit fuzzy on the details. Guess I'll have to read through the question carefully and try to piece it together.

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Armando

5 months ago

Hmm, this seems like a tricky one. I'll need to really focus on understanding the core principles of the Jobs to Be Gone framework. I think the key is to stay customer-centric and focus on measurable outcomes.

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Malcom

5 months ago

I'm a little confused by the different options here. I'll need to review the details more closely to make sure I'm selecting the right process.

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Jose

5 months ago

I'm torn here; all these options sound plausible. Maybe the answer could be D since they all seem to contradict the essence of a quality function.

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Dianne

5 months ago

I'm a bit confused. I'll need to weigh the risks and benefits of each option carefully before selecting the best treatment.

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Linsey

5 months ago

This question feels similar to one we practiced regarding selective encryption—I'm leaning towards option B since encrypting only parts makes sense to reduce overhead.

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Angella

2 years ago

Anything with 'customer-centric' in the description is a winner in my book. C is the clear choice here.

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Frederic

2 years ago

Customer-centric approach is always a safe bet when it comes to creating a compelling customer experience.

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Percy

2 years ago

Definitely, C seems like the best option for CK's new online store.

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Britt

2 years ago

I agree, being customer-centric is key for success.

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Mireya

2 years ago

Haha, 'Jobs to Be Gone' - I love the name! Option C sounds like the one that aligns with that concept.

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Alesia

2 years ago

Definitely, it's all about putting the customer at the center of everything.

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Ammie

2 years ago

I agree, being solution agnostic and focusing on measurable outcomes is key.

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Zana

2 years ago

Option C sounds like the one that aligns with that concept.

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Earleen

2 years ago

Hmm, the key here is being solution-agnostic and focusing on the measurable outcomes. I'd say C is the way to go.

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Elli

2 years ago

This framework looks like it's all about putting the customer first and measuring the real impact. Option C sounds like the right one to me.

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Claribel

2 years ago

Definitely, measuring outcomes is crucial for success.

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Hillary

2 years ago

I agree, putting the customer first is key.

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Marylou

2 years ago

Definitely, measuring outcomes is crucial for success.

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Tanja

2 years ago

I agree, putting the customer first is key.

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Jolene

2 years ago

Option C does seem to focus on measuring outcomes, which is important.

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Talia

2 years ago

I agree, putting the customer first is key.

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Rodrigo

2 years ago

The Jobs to Be Gone framework seems to focus on understanding the customer's needs and creating a tailored solution. I think option C captures that well.

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