Salesforce Certified Platform Strategy Designer (Plat-UX-102) Exam - Topic 2 Question 47 Discussion

Actual exam question for Salesforce's Salesforce Certified Platform Strategy Designer (Plat-UX-102) exam

Question #: 47
Topic #: 2

[All Salesforce Certified Platform Strategy Designer (Plat-UX-102) Questions]

A strategy designer is hired to help service agents pool their shared knowledge, see the

bigger picture, and understand what may be causing poor and disjointed support experiences, and

where other pain points and opportunities may lie. Which method of co-design workshop should be

used?

AIdeation

BPrototyping

CJourney mapping

Show Suggested Answer

Suggested Answer: C

The best method of co-design workshop to help service agents pool their shared knowledge, see the bigger picture, and understand what may be causing poor and disjointed support experiences, and where other pain points and opportunities may lie is journey mapping, which is a visual representation of the user's journey across different touchpoints and channels. Ideation or prototyping may not be suitable for synthesizing and analyzing existing service experiences.

by Ranee at Jun 12, 2025, 07:37 PM

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Nickolas

7 months ago

Wait, why not ideation? Seems like a solid option!

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Elenor

7 months ago

Prototyping could work too, but not sure it's the best fit.

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Myrtie

8 months ago

Really? I doubt journey mapping will cover everything needed.

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Fannie

8 months ago

Journey mapping definitely helps identify pain points.

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Tamekia

8 months ago

I think journey mapping is the way to go!

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Nobuko

8 months ago

Journey mapping sounds familiar, especially since we practiced it in class to analyze customer experiences. It might be the best fit for this scenario.

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Mireya

9 months ago

Prototyping seems more about creating tangible solutions, but I feel like we need to understand the current issues first.

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Alica

9 months ago

I'm not entirely sure, but I remember something about ideation being useful for brainstorming solutions. Maybe that's relevant?

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Merilyn

9 months ago

I think journey mapping could be the right choice here since it helps visualize the entire support experience and identify pain points.

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Jacqueline

9 months ago

I'm a bit torn on this one. Prototyping could be useful to test out potential solutions, but I think the first step should be to really understand the current state. Journey mapping seems like the best way to do that and get the full picture before jumping into ideation or prototyping. Gotta crawl before you can walk, you know?

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Slyvia

9 months ago

Ooh, this is an interesting one! I'm thinking journey mapping could be a great approach here. It would allow the service agents to collaborate and share their unique perspectives on the support process. That could help uncover the root causes of the poor and disjointed experiences.

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Luz

9 months ago

Hmm, this is a tricky one. I'm not sure if ideation or prototyping would be the best fit here. The question seems to be focused more on understanding the current state rather than generating new ideas. I think I'd lean towards journey mapping to really map out the existing support experience.

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Eliseo

10 months ago

This seems like a classic co-design challenge. I'd start by considering the key goals - pooling shared knowledge, seeing the bigger picture, and understanding pain points. Journey mapping could be a great way to capture the service agent experience and surface those insights.

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Mitsue

1 year ago

I believe prototyping could also be useful to visualize solutions.

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Goldie

1 year ago

Journey mapping is the correct answer. Prototyping and ideation are great, but they're more focused on solutions. We need to understand the problem first before jumping to solutions.

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Dominque

12 months ago

A: Once we have a clear understanding of the problem, then we can move on to prototyping and ideation for solutions.

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Alisha

12 months ago

Journey mapping is the correct answer. Prototyping and ideation are great, but they're more focused on solutions. We need to understand the problem first before jumping to solutions.

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Skye

1 year ago

C) Journey mapping

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Gabriele

1 year ago

B: I agree, journey mapping will help us see the bigger picture and identify pain points.

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Cristy

1 year ago

B) Prototyping

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Noelia

1 year ago

A) Ideation

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Serina

1 year ago

A: Journey mapping is definitely the way to go. We need to understand the problem before coming up with solutions.

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Yolando

1 year ago

I agree with Catarina, journey mapping helps identify pain points.

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Eliseo

1 year ago

Definitely, journey mapping is the way to go. Although, I'm curious if the strategy designer has a background in stand-up comedy. That could really liven up the workshop!

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Rosalyn

1 year ago

I agree, journey mapping is the way to go. It'll give us a clear view of the service agents' experiences and help us uncover the root causes of poor support.

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Erick

12 months ago

Journey mapping is definitely the best choice. It will help us understand the service agents' experiences better.

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Wade

1 year ago

C) Journey mapping

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Lottie

1 year ago

B) Prototyping

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Howard

1 year ago

A) Ideation

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Catarina

1 year ago

I think journey mapping should be used.

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Minna

1 year ago

Journey mapping seems like the best approach to understand the customer experience and identify pain points. It's a more holistic method compared to ideation or prototyping.

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Skye

1 year ago

A: Definitely, it provides a clear visualization of the customer journey and helps us prioritize areas for enhancement.

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Linette

1 year ago

B: Yes, it helps us identify pain points and opportunities for improvement in a systematic way.

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Quiana

1 year ago

A: I agree, journey mapping allows us to see the entire customer experience from start to finish.

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