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Salesforce Certified Business Analyst (BA-201) Exam - Topic 9 Question 24 Discussion

Actual exam question for Salesforce's Salesforce Certified Business Analyst (BA-201) exam
Question #: 24
Topic #: 9
[All Salesforce Certified Business Analyst (BA-201) Questions]

The business analyst (BA) is preparing for the initial requirements gathering workshops with Cloud Kicks on a new Sales Cloud project. The BA has identified the stakeholders, reviewed the project scope, and scheduled each workshop.

Which key steps should the BA take next?

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Suggested Answer: A

This answer states that identifying personas, documenting the current state, and proposing the future state are the key steps that the BA should take next after identifying the stakeholders, reviewing the project scope, and scheduling each workshop for preparing for the initial requirements gathering workshops with CK on a new Sales Cloud project. Personas are fictional characters that represent the typical users or customers of a product or a service. Current state is how a business process or a system works or operates at present. Future state is how a business process or a system should work or operate in the future. Identifying personas, documenting the current state, and proposing the future state are the key steps that the BA should take next after identifying the stakeholders, reviewing the project scope, and scheduling each workshop because they help the BA to understand and empathize with the users or customers of Sales Cloud, to analyze and document the existing problems or issues with Sales Cloud, and to suggest and validate possible solutions or improvements for Sales Cloud. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-process-mapping-to-understand-your-business


by Roosevelt at Aug 06, 2023, 05:52 PM

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Katie
5 months ago
Gotta document the current state first, that's a must!
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Shizue
5 months ago
Wait, are we really emailing the current state? Seems odd.
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Buck
5 months ago
C is practical, but I think it lacks engagement.
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Melita
6 months ago
I disagree, B seems more thorough with the survey.
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Roselle
6 months ago
A is the way to go! Identifying personas is crucial.
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Annice
6 months ago
I’m leaning towards option A because it emphasizes understanding the personas, but I’m a bit confused about how to propose the future state effectively.
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Chun
6 months ago
I feel like offering a survey could help gather more insights, but it might complicate things before the workshops.
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Chaya
6 months ago
I remember a practice question where we discussed identifying personas before workshops. That seems important, but I can't recall if it was part of the initial steps.
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Norah
7 months ago
I think the BA should definitely document the current state first, but I'm not sure if sending it out with an agenda is the best approach.
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Margart
7 months ago
Based on my understanding, the Universal forwarder is the one that has a built-in license, so I'll select that option. The exam questions on Splunk forwarders can be tricky, but I feel confident in my knowledge of the topic.
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Krissy
7 months ago
I think the answer is 3 frames, but I'm not 100% sure. I'll need to carefully consider the requirements for SAS connectivity and LIGs to make sure I'm selecting the correct option.
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Wade
7 months ago
Okay, I see the key is to calculate the increase in annual controllable profit if the more rigorous maintenance is undertaken. Let me start breaking down the numbers.
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