Discuss Salesforce Salesforce Certified Business Analyst (BA-201) Exam Topic 9 Question 24

The business analyst (BA) is preparing for the initial requirements gathering workshops with Cloud Kicks on a new Sales Cloud project. The BA has identified the stakeholders, reviewed the project scope, and scheduled each workshop.

Which key steps should the BA take next?

AIdentify persona, document the current state, and purpose the future state.

BDocument the current state, offer a survey to stakeholder, and propose the future state.

CDocument the current state, email it to attendees with an agenda, and propose the future state.

Suggested Answer: A

This answer states that identifying personas, documenting the current state, and proposing the future state are the key steps that the BA should take next after identifying the stakeholders, reviewing the project scope, and scheduling each workshop for preparing for the initial requirements gathering workshops with CK on a new Sales Cloud project. Personas are fictional characters that represent the typical users or customers of a product or a service. Current state is how a business process or a system works or operates at present. Future state is how a business process or a system should work or operate in the future. Identifying personas, documenting the current state, and proposing the future state are the key steps that the BA should take next after identifying the stakeholders, reviewing the project scope, and scheduling each workshop because they help the BA to understand and empathize with the users or customers of Sales Cloud, to analyze and document the existing problems or issues with Sales Cloud, and to suggest and validate possible solutions or improvements for Sales Cloud. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-process-mapping-to-understand-your-business

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12 comments · newest first

Katie 11 months ago

Gotta document the current state first, that's a must!

Shizue 11 months ago

Wait, are we really emailing the current state? Seems odd.

Buck 12 months ago

C is practical, but I think it lacks engagement.

Melita 12 months ago

I disagree, B seems more thorough with the survey.

Roselle 12 months ago

A is the way to go! Identifying personas is crucial.

Annice 1 year ago

I’m leaning towards option A because it emphasizes understanding the personas, but I’m a bit confused about how to propose the future state effectively.

Chun 1 year ago

I feel like offering a survey could help gather more insights, but it might complicate things before the workshops.

Chaya 1 year ago

I remember a practice question where we discussed identifying personas before workshops. That seems important, but I can't recall if it was part of the initial steps.

Norah 1 year ago

I think the BA should definitely document the current state first, but I'm not sure if sending it out with an agenda is the best approach.

Margart 1 year ago

Based on my understanding, the Universal forwarder is the one that has a built-in license, so I'll select that option. The exam questions on Splunk forwarders can be tricky, but I feel confident in my knowledge of the topic.

Krissy 1 year ago

I think the answer is 3 frames, but I'm not 100% sure. I'll need to carefully consider the requirements for SAS connectivity and LIGs to make sure I'm selecting the correct option.

Wade 1 year ago

Okay, I see the key is to calculate the increase in annual controllable profit if the more rigorous maintenance is undertaken. Let me start breaking down the numbers.

Salesforce Certified Business Analyst (BA-201) Exam - Topic 9 Question 24 Discussion