Salesforce Certified Business Analyst (BA-201) Exam - Topic 9 Question 21 Discussion

Actual exam question for Salesforce's Salesforce Certified Business Analyst (BA-201) exam

Question #: 21
Topic #: 9

[All Salesforce Certified Business Analyst (BA-201) Questions]

Universal Containers recently launched a solution that leverages Service Cloud for its North America (NA) customer support team. Planning has started for the second phase of the project which will expand the solution to include the Asia Pacific (APAC) customer support team. The APAC readership team has indicated that its processes are similar to the NA team. The APAC team wants to see the high-level process areas that were used for the NA team so it car scope the key priorities for the overall business. The business analyst (BA) has scheduled a meeting with the APAC team. ,

Which action should the BA take during the meeting?

AShare individual user stories from the NA implementation.

BReview the capability model from the NA Implementation.

CDemo the end-to-end solution from the NA implementation.

Show Suggested Answer

Suggested Answer: C

by Sheridan at May 25, 2023, 01:47 PM

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Crista

3 months ago

Not sure if the NA processes will fit perfectly with APAC.

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Lettie

3 months ago

Totally agree, the capability model gives a clear overview!

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Glenna

4 months ago

Wait, why not demo the whole solution? That could be more helpful!

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Johnetta

4 months ago

Sharing individual user stories seems too detailed for this stage.

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Precious

4 months ago

I think reviewing the capability model makes the most sense.

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Miesha

4 months ago

I feel like the capability model would give them a clear picture of what to expect. It aligns with what we learned about scoping priorities effectively.

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Delpha

4 months ago

I practiced a similar question where we had to decide between showing a demo or reviewing documentation. I think a demo could be too detailed for this initial meeting.

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Laura

5 months ago

I'm not entirely sure, but sharing individual user stories might overwhelm them. They probably need a broader view first, right?

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Marica

5 months ago

I remember we discussed the importance of understanding high-level processes before diving into details. I think reviewing the capability model could be really helpful for the APAC team.

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Mollie

5 months ago

I think we practiced a similar question where we had to decide between sharing detailed info or high-level overviews. The capability model seems like the best option here.

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Colby

5 months ago

I feel like demoing the end-to-end solution could be useful, but it might take too much time. We should focus on what they need to prioritize.

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Pete

5 months ago

I'm not entirely sure, but sharing individual user stories might overwhelm them. They probably need a broader view first, right?

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Fabiola

6 months ago

I remember we discussed the importance of understanding high-level processes before diving into details. I think reviewing the capability model could be really helpful for the APAC team.

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Breana

6 months ago

Okay, I've got this. Conflict resolution is all about finding a way forward that works for everyone involved, not just creating a binding solution. I'll go with option B.

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Ona

6 months ago

I'm pretty confident I know the difference between automation and orchestration. Automation is about automating a single task, while orchestration is about coordinating a set of tasks and conditions.

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Floyd

6 months ago

I think the accrued interest should be around 100, but I'm uncertain if I should multiply the coupon rate by the months or if it's just a straight calculation.

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