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Salesforce Certified Business Analyst (BA-201) Exam - Topic 9 Question 12 Discussion

Actual exam question for Salesforce's Salesforce Certified Business Analyst (BA-201) exam
Question #: 12
Topic #: 9
[All Salesforce Certified Business Analyst (BA-201) Questions]

Sales managers at Northern Trail Outfitters (NTO) have received feedback from sales reps that record pages are slow and often take longer to load when using the app on the phone. The business analyst (BA) has been asked to evaluate NTO's org to find out which pages are the slowest to load when using the app on the phone.

What is the first step the BA should take to help resolve the issue?

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Suggested Answer: B

by Tonette at Nov 16, 2022, 09:00 AM

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Cassie
4 months ago
I agree with B, let’s see the data before changing anything!
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Youlanda
4 months ago
A new layout won't fix the loading speed, so no way that's the answer.
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Micheal
4 months ago
Surprised this is even a question, isn't it obvious?
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Dorinda
4 months ago
I think C is more important first. Need to confirm the issue.
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Rodrigo
4 months ago
Definitely B, performance analyzer is key!
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Reiko
5 months ago
I vaguely recall that confirming the steps to reproduce is important, but I wonder if we should also look at the performance analyzer right away.
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Chan
5 months ago
I feel like creating a new page layout might not address the root cause. We should probably figure out what's slowing things down first.
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Willard
5 months ago
I'm not entirely sure, but using the performance analyzer sounds like a good option too. I remember a practice question where analyzing performance was key.
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Luisa
5 months ago
I think the first step should be to confirm the steps to reproduce the issue. That way, we can understand exactly what the sales reps are experiencing.
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Glenna
5 months ago
This is a tricky one. I'm torn between options A and B. Both seem like they could be effective in decreasing the disruptive behaviors, but I'm not sure which one is the specific DRI approach mentioned in the question. I'll have to review my notes on behavior modification strategies to make sure I'm choosing the right answer.
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Nichelle
5 months ago
This seems like a tricky one. I'll need to carefully review the processes that could be causing the data discrepancies, like dataflows, business rules, and workflows.
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Gail
5 months ago
The steps seem straightforward, but I want to make sure I don't miss anything. I'll go through each option carefully.
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