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Salesforce Certified Business Analyst (BA-201) Exam - Topic 6 Question 59 Discussion

Actual exam question for Salesforce's Salesforce Certified Business Analyst (BA-201) exam
Question #: 59
Topic #: 6
[All Salesforce Certified Business Analyst (BA-201) Questions]

A business analyst is gathering requirements for an automation that triggers tasks when an opportunity status changes. The requirement is that the system must alert the finance team when an opportunity is won.

What is an example of a well-written user story in this scenario?

Show Suggested Answer Hide Answer
Suggested Answer: A

This user story follows best practices in user story writing by addressing the 'Who, What, and Why':

Clear Perspective: The story is written from the perspective of the finance team member, ensuring the user's role and need are well-defined.

Action and Value: The 'what' (setting up a billing account) and 'why' (to support the opportunity won) are included, ensuring clarity and alignment with business goals.

Salesforce Guidance: Salesforce recommends framing user stories to reflect specific user needs, making the story actionable and valuable for the development team.


by Denae at Mar 07, 2025, 06:39 PM

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Lemuel
2 months ago
B is confusing, it doesn't sound like a user story.
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Carlee
3 months ago
Totally agree, A is the best choice!
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Muriel
3 months ago
I think A captures the requirement well, but it could be clearer.
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Edison
3 months ago
Wait, why is the system the user in C? That seems off.
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Gaynell
3 months ago
Option A clearly states the user and their need.
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Vallie
3 months ago
I’m a bit confused about the wording in option B; it sounds more like a requirement than a user story.
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Martina
4 months ago
I think we practiced something similar in class, and I recall that user stories should follow the "As a [user], I want [goal]" format.
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Kanisha
4 months ago
I'm not entirely sure, but I feel like option C is too focused on the system rather than the user.
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Lisbeth
4 months ago
I remember we discussed user stories needing to focus on the user’s perspective, so I think option A might be the best fit.
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Iluminada
4 months ago
I'm a bit confused by the wording in some of these options. I'll need to re-read the question and the options carefully to make sure I understand the requirement before selecting an answer.
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Gracia
4 months ago
Okay, I think I've got this. Option A looks good - it's written from the perspective of the finance team member and clearly states the need to know when an opportunity is won so they can set up the billing account and update the account number.
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Glen
5 months ago
Hmm, I'm a bit unsure about this one. The requirement is a bit vague, and I'm not sure if I fully understand the context. I'll try to break down the options and see if I can identify the best user story.
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Pete
5 months ago
This seems like a straightforward user story question. I'll carefully read through the options and think about which one best captures the requirement of alerting the finance team when an opportunity is won.
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Stefania
11 months ago
Haha, Option C is like the system trying to do the finance team's job for them. Not a great user story if you ask me.
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Chaya
10 months ago
A: Definitely, user stories should always focus on the user and their needs.
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Antonette
11 months ago
B: I agree, Option C is too focused on the system rather than the user.
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Refugia
11 months ago
A: Option A seems more appropriate, it clearly states the role and the action needed.
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Gayla
11 months ago
I see your point, Cassandra. Option B does provide a clear connection between the trigger and the task.
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Cassandra
11 months ago
I prefer option B because it directly links the opportunity status change to the task for the finance team.
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Margurite
11 months ago
Option B is too vague. It doesn't specify who the task is for or what the finance team needs to do.
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Rickie
10 months ago
User Comment: Option B is too vague. It doesn't specify who the task is for or what the finance team needs to do.
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Page
10 months ago
C) As the system, it needs to alert the finance team when an opportunity is won so they can set up a billing account and update the account number.
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Terrilyn
11 months ago
A) As a finance team member, I need to know when an opportunity is won that I can set up a billing account and update the account number.
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Kent
11 months ago
I agree with Ilda, option A is specific and focuses on the finance team's need.
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Jesus
12 months ago
I agree, Option A is the most well-written user story. It's concise, actionable, and focuses on the user's perspective.
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Josue
12 months ago
Option A is the best-written user story as it clearly expresses the need of the finance team member and the specific actions they need to take.
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Luther
11 months ago
User 4: I prefer option A as well, it's more focused on the finance team's needs.
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Nana
11 months ago
User 3: Option B is also good, it specifies the task that needs to be done.
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Lilli
11 months ago
User 2: I agree, it clearly states the need and the action required.
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Mollie
11 months ago
User 1: I think option A is the best choice.
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Ilda
12 months ago
I think option A is a good user story because it clearly states the role and the action needed.
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