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Salesforce Exam Business Analyst Topic 6 Question 59 Discussion

Actual exam question for Salesforce's Business Analyst exam
Question #: 59
Topic #: 6
[All Business Analyst Questions]

A business analyst is gathering requirements for an automation that triggers tasks when an opportunity status changes. The requirement is that the system must alert the finance team when an opportunity is won.

What is an example of a well-written user story in this scenario?

Show Suggested Answer Hide Answer
Suggested Answer: A

This user story follows best practices in user story writing by addressing the 'Who, What, and Why':

Clear Perspective: The story is written from the perspective of the finance team member, ensuring the user's role and need are well-defined.

Action and Value: The 'what' (setting up a billing account) and 'why' (to support the opportunity won) are included, ensuring clarity and alignment with business goals.

Salesforce Guidance: Salesforce recommends framing user stories to reflect specific user needs, making the story actionable and valuable for the development team.


by Denae at Mar 07, 2025, 06:39 PM

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Stefania
3 months ago
Haha, Option C is like the system trying to do the finance team's job for them. Not a great user story if you ask me.
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Chaya
2 months ago
A: Definitely, user stories should always focus on the user and their needs.
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Antonette
2 months ago
B: I agree, Option C is too focused on the system rather than the user.
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Refugia
2 months ago
A: Option A seems more appropriate, it clearly states the role and the action needed.
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Gayla
3 months ago
I see your point, Cassandra. Option B does provide a clear connection between the trigger and the task.
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Cassandra
3 months ago
I prefer option B because it directly links the opportunity status change to the task for the finance team.
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Margurite
3 months ago
Option B is too vague. It doesn't specify who the task is for or what the finance team needs to do.
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Rickie
2 months ago
User Comment: Option B is too vague. It doesn't specify who the task is for or what the finance team needs to do.
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Page
2 months ago
C) As the system, it needs to alert the finance team when an opportunity is won so they can set up a billing account and update the account number.
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Terrilyn
2 months ago
A) As a finance team member, I need to know when an opportunity is won that I can set up a billing account and update the account number.
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Kent
3 months ago
I agree with Ilda, option A is specific and focuses on the finance team's need.
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Jesus
3 months ago
I agree, Option A is the most well-written user story. It's concise, actionable, and focuses on the user's perspective.
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Josue
3 months ago
Option A is the best-written user story as it clearly expresses the need of the finance team member and the specific actions they need to take.
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Luther
2 months ago
User 4: I prefer option A as well, it's more focused on the finance team's needs.
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Nana
2 months ago
User 3: Option B is also good, it specifies the task that needs to be done.
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Lilli
3 months ago
User 2: I agree, it clearly states the need and the action required.
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Mollie
3 months ago
User 1: I think option A is the best choice.
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Ilda
3 months ago
I think option A is a good user story because it clearly states the role and the action needed.
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