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Salesforce Certified Business Analyst (BA-201) Exam - Topic 5 Question 72 Discussion

The business analyst (BA) needs to identify collaborators for the current Salesforce CPQ project. The documentation has already been analyzed.What is another important step the BA should take to identify the correct decision makers?
C) Prepare a RACI matrix.
B) Create a stakeholder wheel.
A) Survey the business units.

Salesforce Certified Business Analyst (BA-201) Exam - Topic 5 Question 72 Discussion

Actual exam question for Salesforce's Salesforce Certified Business Analyst (BA-201) exam
Question #: 72
Topic #: 5
[All Salesforce Certified Business Analyst (BA-201) Questions]

The business analyst (BA) needs to identify collaborators for the current Salesforce CPQ project. The documentation has already been analyzed.

What is another important step the BA should take to identify the correct decision makers?

Show Suggested Answer Hide Answer
Suggested Answer: C

The important step that the business analyst should take to identify the correct decision makers is to prepare a RACI matrix. A RACI matrix is a tool that defines and assigns the roles and responsibilities of stakeholders or team members for each task or activity in a project or enhancement. RACI stands for Responsible, Accountable, Consulted, and Informed. A RACI matrix helps to identify the correct decision makers by showing who has the authority or accountability for making decisions on each task or activity, as well as who needs to be consulted or informed about those decisions. A RACI matrix also helps to avoid confusion, duplication, or conflict among stakeholders or team members. Reference: https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/stakeholder-management


by Allene at Jan 27, 2026, 04:09 AM

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Tamie
14 days ago
Definitely! It clarifies roles and responsibilities.
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Laquanda
19 days ago
Maybe a stakeholder mapping exercise would help too.
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Sherron
24 days ago
Yes, understanding their needs is crucial!
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Jenise
2 months ago
I think the BA should conduct stakeholder interviews.
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Lashawn
2 months ago
Wait, are we sure all decision makers are in the same room?
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Brandon
3 months ago
Totally agree, interviews can reveal a lot!
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Matt
3 months ago
Not sure if that's enough, what about team dynamics?
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Pete
3 months ago
I think reviewing past project outcomes is key too.
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Stephane
3 months ago
Definitely should hold stakeholder interviews!
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Charisse
3 months ago
Haha, the BA should just use a ouija board to summon the decision makers. That's the most efficient way, right?
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Asuncion
4 months ago
The BA should review the organizational chart to determine the appropriate chain of command.
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Vi
4 months ago
Conducting interviews with the project team members could also help identify the right decision makers.
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Quinn
4 months ago
The BA should schedule a meeting with the project sponsor to get their input on the key stakeholders.
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Yolande
4 months ago
Could the BA also consider sending out a survey to gauge who feels they have decision-making power? I feel like that could be useful, but I'm not completely confident.
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Carmen
4 months ago
I remember a similar question where we talked about mapping out stakeholders based on their influence and interest. That might apply here too.
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Elise
5 months ago
I'm not entirely sure, but maybe the BA should also look at the organizational chart? That could help identify key players.
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Tammara
5 months ago
I think the BA should conduct stakeholder interviews to gather insights on who the decision makers are. That seems like a common practice we discussed.
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Oretha
5 months ago
Sounds like a good approach. I'd also suggest the BA review any project charters or governance documents. That might provide some clues on the key decision-makers to engage.
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Pa
5 months ago
I've got an idea - the BA should probably try to schedule some interviews or meetings with the project team. That could help surface the critical stakeholders and decision-makers.
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Janna
6 months ago
Okay, for this type of question, I'd probably try to gather more information about the project scope and objectives. That could help me pinpoint the key collaborators and decision-makers.
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Rosio
6 months ago
Hmm, I'm a bit unsure on this one. Identifying the right decision-makers feels like it could be tricky. Maybe I'd try to map out the organizational structure and reporting lines?
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Lorean
6 months ago
I think I'd start by trying to understand the key stakeholders and decision-makers involved in the Salesforce CPQ project. That seems like a crucial first step.
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Layla
4 days ago
Agreed! Identifying who holds the power is key.
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Malika
9 days ago
Definitely need to map out the stakeholders first.
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