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Salesforce Certified Business Analyst (BA-201) Exam - Topic 5 Question 72 Discussion

Actual exam question for Salesforce's Salesforce Certified Business Analyst (BA-201) exam
Question #: 72
Topic #: 5
[All Salesforce Certified Business Analyst (BA-201) Questions]

The business analyst (BA) needs to identify collaborators for the current Salesforce CPQ project. The documentation has already been analyzed.

What is another important step the BA should take to identify the correct decision makers?

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Suggested Answer: C

The important step that the business analyst should take to identify the correct decision makers is to prepare a RACI matrix. A RACI matrix is a tool that defines and assigns the roles and responsibilities of stakeholders or team members for each task or activity in a project or enhancement. RACI stands for Responsible, Accountable, Consulted, and Informed. A RACI matrix helps to identify the correct decision makers by showing who has the authority or accountability for making decisions on each task or activity, as well as who needs to be consulted or informed about those decisions. A RACI matrix also helps to avoid confusion, duplication, or conflict among stakeholders or team members. Reference: https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/stakeholder-management


by Allene at Jan 27, 2026, 04:09 AM

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Elise
5 days ago
I'm not entirely sure, but maybe the BA should also look at the organizational chart? That could help identify key players.
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Tammara
10 days ago
I think the BA should conduct stakeholder interviews to gather insights on who the decision makers are. That seems like a common practice we discussed.
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Oretha
15 days ago
Sounds like a good approach. I'd also suggest the BA review any project charters or governance documents. That might provide some clues on the key decision-makers to engage.
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Pa
20 days ago
I've got an idea - the BA should probably try to schedule some interviews or meetings with the project team. That could help surface the critical stakeholders and decision-makers.
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Janna
25 days ago
Okay, for this type of question, I'd probably try to gather more information about the project scope and objectives. That could help me pinpoint the key collaborators and decision-makers.
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Rosio
1 month ago
Hmm, I'm a bit unsure on this one. Identifying the right decision-makers feels like it could be tricky. Maybe I'd try to map out the organizational structure and reporting lines?
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Lorean
1 month ago
I think I'd start by trying to understand the key stakeholders and decision-makers involved in the Salesforce CPQ project. That seems like a crucial first step.
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