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Salesforce Certified Business Analyst (BA-201) Exam - Topic 5 Question 62 Discussion

Cloud Kicks hired a new business analyst (BA) to join an experienced cross-functional team that has successfully delivered high-quality Salesforce solutions to global stakeholders. The BA wants to quickly become a trusted advisor to the team.What should the BA do?
C) Tell the truth in difficult situations.
A) Focus on the task at hand instead of on individual team members.
B) Avoid exposing one's own mistakes to the team.

Salesforce Certified Business Analyst (BA-201) Exam - Topic 5 Question 62 Discussion

Actual exam question for Salesforce's Salesforce Certified Business Analyst (BA-201) exam
Question #: 62
Topic #: 5
[All Salesforce Certified Business Analyst (BA-201) Questions]

Cloud Kicks hired a new business analyst (BA) to join an experienced cross-functional team that has successfully delivered high-quality Salesforce solutions to global stakeholders. The BA wants to quickly become a trusted advisor to the team.

What should the BA do?

Show Suggested Answer Hide Answer
Suggested Answer: C

This answer states that telling the truth in difficult situations is what the BA should do to quickly become a trusted advisor to an experienced cross-functional team that has successfully delivered high-quality Salesforce solutions to global stakeholders for Cloud Kicks. Telling the truth in difficult situations means that the BA communicates honestly and transparently with the team members, even when it involves admitting mistakes, delivering bad news, or expressing disagreement. Telling the truth in difficult situations can help the BA to quickly become a trusted advisor to an experienced cross-functional team because it demonstrates integrity, accountability, and respect for the team members, and it fosters an open and collaborative culture within the team. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder-engagement-skills


by Cecil at May 01, 2025, 05:54 PM

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Karina
9 months ago
Not sure if A is the best approach. Team dynamics matter too!
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Devorah
9 months ago
Surprised that B is even an option. Hiding mistakes never helps!
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Maryann
9 months ago
I think A makes more sense. Focus on the work, not the people.
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Paz
9 months ago
Totally agree with C. Transparency is key in tough times.
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Azzie
10 months ago
C is definitely the way to go! Honesty builds trust.
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Hailey
10 months ago
I vaguely recall something about the balance between task focus and team interaction. Maybe there's a middle ground?
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Irma
10 months ago
This question reminds me of a practice scenario where honesty was key in resolving conflicts. I feel like telling the truth is crucial.
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Lashawna
10 months ago
I’m not sure about avoiding mistakes; I think being transparent can actually help build trust with the team.
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Pilar
10 months ago
I remember we discussed the importance of building relationships in team dynamics, so I think focusing solely on tasks might not be the best approach.
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Herminia
11 months ago
I like the idea behind option C, but I'm not sure it's the best approach for a new team member. Exposing your own mistakes might undermine your credibility at first. I'd lean more towards option A or B.
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Eleni
11 months ago
Option A sounds like the safest bet - just stay focused on the work and avoid getting caught up in team dynamics. That seems like the best way for the new BA to quickly establish credibility.
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Eden
11 months ago
Hmm, I'm a bit unsure here. The options seem to be getting at different approaches to building trust. I'll need to think through the nuances of each one.
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Jamal
11 months ago
This seems like a straightforward question about building trust on a team. I'd focus on option C - being honest and transparent, even in tough situations.
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Jettie
1 year ago
Haha, I'd be worried if the BA tried to hide their mistakes. That's just asking for trouble. Go with C, it's the only way to become a trusted advisor.
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Herminia
1 year ago
As a BA, your job is to help the team, not focus on individual members. Option A is the way to go, no doubt.
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Lindy
1 year ago
B is a big no-no. Hiding mistakes will only erode the team's confidence in the BA. C is the right choice here.
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Georgene
1 year ago
Definitely, being transparent about mistakes shows integrity and builds credibility.
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Ines
1 year ago
Agreed, honesty is key in building trust with the team.
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Herman
1 year ago
C) Tell the truth in difficult situations.
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Wilda
1 year ago
A) Focus on the task at hand instead of on individual team members.
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Ellsworth
1 year ago
I agree with Hoa. Telling the truth is crucial for becoming a trusted advisor. Option C all the way!
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Eleonore
1 year ago
Avoiding mistakes may not be the best approach. Being transparent and truthful is essential. Option C is the right choice.
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Salena
1 year ago
I agree with you, honesty is key in building trust. Option C is definitely the best choice.
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Marisha
1 year ago
I think focusing on the task at hand is important for gaining trust. Option A is the way to go.
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Reena
1 year ago
But I also believe that telling the truth in difficult situations is important for gaining credibility.
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Edna
1 year ago
I agree, building trust through delivering results is key.
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Raina
1 year ago
I think the BA should focus on the task at hand.
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Hoa
1 year ago
C is definitely the way to go. Being transparent and honest, even in tough situations, builds trust with the team.
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Devorah
1 year ago
C) Tell the truth in difficult situations.
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Abel
1 year ago
A) Focus on the task at hand instead of on individual team members.
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Stephen
1 year ago
C) Tell the truth in difficult situations.
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