Discuss Salesforce Salesforce Certified Business Analyst (BA-201) Exam Topic 4 Question 42

Northern Trail Outfitters is setting up a new team to support an implementation of Service Cloud and is considering which workflow to use.

In which scenario should he business analyst recommend Kanban?

AWork is generally project-based and can be broken into smaller pieces.

BWork includes platform support requiring immediate outage handling.

CWork is predictable but sometimes lacks sufficient planning.

Suggested Answer: C

This answer states that bringing the requirement to the product owner's attention is what the BA should do after discovering that several users indicate they use multi-factor authentication (MFA) on their phones to log in to existing systems while other users indicate they access existing systems with only username and password for conducting user interviews with the support team as part of a migration to Salesforce at Cloud Kicks. A product owner is a person who represents the voice of the customer or the stakeholder, and who is responsible for defining and prioritizing the requirements for a product or a project. Bringing the requirement to the product owner's attention means that the BA informs and discusses with the product owner about the different preferences or expectations of users regarding MFA for logging in to Salesforce. Bringing the requirement to the product owner's attention is what the BA should do after discovering this difference among users because it helps the BA to align and validate the requirement with the product owner, and to determine and propose a solution or an alternative for MFA for logging in to Salesforce. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder-engagement-skills

Get Premium Salesforce Certified Business Analyst (BA-201) Questions as Interactive Web-Based Practice Test or PDF Real Exam Format Detailed Explanations Instant Access Get Your Practice Test

37 comments · newest first

Yuriko 11 months ago

Totally agree, A is the way to go for project-based tasks!

Emilio 11 months ago

Wait, can Kanban really handle unpredictable work?

Leigha 12 months ago

C sounds like a good fit too, but not as clear-cut.

Taryn 12 months ago

I think B is more suitable for immediate issues.

Mel 1 year ago

Kanban is great for breaking work into smaller pieces!

Lanie 1 year ago

I feel like option A could work too, but I recall Kanban being more about managing ongoing tasks rather than breaking down projects.

Buddy 1 year ago

I practiced a similar question where Kanban was recommended for work that is unpredictable. I guess that might relate to option C here?

Zachary 1 year ago

I think Kanban is more suited for scenarios where work is ongoing and needs to be visualized, like option C, but I could be wrong.

Ciara 1 year ago

I remember studying that Kanban is great for continuous flow, but I'm not sure if it fits project-based work.

Dick 1 year ago

I've got this! Kanban is perfect for handling immediate outage support, so option B is the way to go. The key is being able to respond quickly to platform issues.

Solange 1 year ago

Okay, let's see. Kanban is good for work that is predictable but sometimes lacks sufficient planning, right? I'm leaning towards option C, but I want to double-check the other options as well.

Bettyann 1 year ago

Hmm, I'm a bit unsure about this one. The question mentions different scenarios, but I'm not sure which one would be the best fit for Kanban. I'll need to think this through carefully.

Andree 1 year ago

This question seems straightforward. I think the Kanban workflow would be best for a scenario where the work is project-based and can be broken into smaller pieces.

Ardella 1 year ago

This looks like a straightforward SOSL query to retrieve Contacts and Users with the email address 'dev@uc.com'. I think option C is the correct answer.

Lorean 1 year ago

Hmm, I'm a bit unsure about this one. I'll have to think carefully about which two options best represent the risks of mobile marketing campaigns.

Solange 1 year ago

Kanban, huh? Sounds like the perfect way to 'kan' that project into shape. Get it? Kan-ban? I'll see myself out.

Kristin 1 year ago

Wait, is Kanban the one with the little cards on the wall? I heard that's the secret to productivity and avoiding those pesky water cooler chats.

Cheryl 1 year ago

↳ replying to Kristin

B) Work includes platform support requiring immediate outage handling.

Brunilda 1 year ago

↳ replying to Kristin

Yes, Kanban is all about visualizing work with cards on a board.

Quentin 1 year ago

↳ replying to Kristin

C) Work is predictable but sometimes lacks sufficient planning.

Bernardo 1 year ago

↳ replying to Kristin

B) Work includes platform support requiring immediate outage handling.

Alpha 1 year ago

↳ replying to Kristin

C) Work is predictable but sometimes lacks sufficient planning.

Suzi 1 year ago

↳ replying to Kristin

A) Work is generally project-based and can be broken into smaller pieces.

Weldon 1 year ago

↳ replying to Kristin

A) Work is generally project-based and can be broken into smaller pieces.

Clarence 2 years ago

Hmm, predictable work but lacking planning? Kanban could be the solution to keep things flowing smoothly.

Barrett 1 year ago

↳ replying to Clarence

Kanban could be a good fit for that scenario.

Nakisha 1 year ago

↳ replying to Clarence

C) Work is predictable but sometimes lacks sufficient planning.

Ivan 1 year ago

↳ replying to Clarence

A) Work is generally project-based and can be broken into smaller pieces.

Jaclyn 2 years ago

Immediate outage handling? Definitely need Kanban for that. It'll help us stay agile and responsive to those urgent situations.

Roosevelt 1 year ago

↳ replying to Jaclyn

Kanban would definitely be the best choice for immediate outage handling.

Salome 1 year ago

↳ replying to Jaclyn

C) Work is predictable but sometimes lacks sufficient planning.

Gerald 1 year ago

↳ replying to Jaclyn

B) Work includes platform support requiring immediate outage handling.

Dean 1 year ago

↳ replying to Jaclyn

A) Work is generally project-based and can be broken into smaller pieces.

Cherry 2 years ago

Kanban is definitely the way to go here. With project-based work that can be broken down, it's perfect for keeping things organized and on track.

Glenn 2 years ago

I see your point, but I think in some cases where work is predictable but lacks sufficient planning (Option C), Kanban could also be a good fit to adapt to changing priorities.

Jaime 2 years ago

I agree with Vallie. Kanban would be a good choice in that scenario because it allows for flexibility and continuous improvement.

Vallie 2 years ago

I think the business analyst should recommend Kanban when work is generally project-based and can be broken into smaller pieces (Option A).

Salesforce Certified Business Analyst (BA-201) Exam - Topic 4 Question 42 Discussion