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Salesforce Certified Business Analyst (BA-201) Exam - Topic 4 Question 42 Discussion

Northern Trail Outfitters is setting up a new team to support an implementation of Service Cloud and is considering which workflow to use.In which scenario should he business analyst recommend Kanban?
C) Work is predictable but sometimes lacks sufficient planning.
A) Work is generally project-based and can be broken into smaller pieces.
B) Work includes platform support requiring immediate outage handling.

Salesforce Certified Business Analyst (BA-201) Exam - Topic 4 Question 42 Discussion

Actual exam question for Salesforce's Salesforce Certified Business Analyst (BA-201) exam
Question #: 42
Topic #: 4
[All Salesforce Certified Business Analyst (BA-201) Questions]

Northern Trail Outfitters is setting up a new team to support an implementation of Service Cloud and is considering which workflow to use.

In which scenario should he business analyst recommend Kanban?

Show Suggested Answer Hide Answer
Suggested Answer: C

This answer states that bringing the requirement to the product owner's attention is what the BA should do after discovering that several users indicate they use multi-factor authentication (MFA) on their phones to log in to existing systems while other users indicate they access existing systems with only username and password for conducting user interviews with the support team as part of a migration to Salesforce at Cloud Kicks. A product owner is a person who represents the voice of the customer or the stakeholder, and who is responsible for defining and prioritizing the requirements for a product or a project. Bringing the requirement to the product owner's attention means that the BA informs and discusses with the product owner about the different preferences or expectations of users regarding MFA for logging in to Salesforce. Bringing the requirement to the product owner's attention is what the BA should do after discovering this difference among users because it helps the BA to align and validate the requirement with the product owner, and to determine and propose a solution or an alternative for MFA for logging in to Salesforce. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder-engagement-skills


by Ryan at Jun 29, 2024, 08:53 AM

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Yuriko
8 months ago
Totally agree, A is the way to go for project-based tasks!
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Emilio
8 months ago
Wait, can Kanban really handle unpredictable work?
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Leigha
8 months ago
C sounds like a good fit too, but not as clear-cut.
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Taryn
9 months ago
I think B is more suitable for immediate issues.
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Mel
9 months ago
Kanban is great for breaking work into smaller pieces!
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Lanie
9 months ago
I feel like option A could work too, but I recall Kanban being more about managing ongoing tasks rather than breaking down projects.
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Buddy
9 months ago
I practiced a similar question where Kanban was recommended for work that is unpredictable. I guess that might relate to option C here?
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Zachary
9 months ago
I think Kanban is more suited for scenarios where work is ongoing and needs to be visualized, like option C, but I could be wrong.
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Ciara
9 months ago
I remember studying that Kanban is great for continuous flow, but I'm not sure if it fits project-based work.
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Dick
9 months ago
I've got this! Kanban is perfect for handling immediate outage support, so option B is the way to go. The key is being able to respond quickly to platform issues.
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Solange
9 months ago
Okay, let's see. Kanban is good for work that is predictable but sometimes lacks sufficient planning, right? I'm leaning towards option C, but I want to double-check the other options as well.
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Bettyann
9 months ago
Hmm, I'm a bit unsure about this one. The question mentions different scenarios, but I'm not sure which one would be the best fit for Kanban. I'll need to think this through carefully.
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Andree
10 months ago
This question seems straightforward. I think the Kanban workflow would be best for a scenario where the work is project-based and can be broken into smaller pieces.
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Ardella
10 months ago
This looks like a straightforward SOSL query to retrieve Contacts and Users with the email address 'dev@uc.com'. I think option C is the correct answer.
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Lorean
10 months ago
Hmm, I'm a bit unsure about this one. I'll have to think carefully about which two options best represent the risks of mobile marketing campaigns.
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Solange
1 year ago
Kanban, huh? Sounds like the perfect way to 'kan' that project into shape. Get it? Kan-ban? I'll see myself out.
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Kristin
1 year ago
Wait, is Kanban the one with the little cards on the wall? I heard that's the secret to productivity and avoiding those pesky water cooler chats.
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Cheryl
1 year ago
B) Work includes platform support requiring immediate outage handling.
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Brunilda
1 year ago
Yes, Kanban is all about visualizing work with cards on a board.
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Quentin
1 year ago
C) Work is predictable but sometimes lacks sufficient planning.
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Bernardo
1 year ago
B) Work includes platform support requiring immediate outage handling.
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Alpha
1 year ago
C) Work is predictable but sometimes lacks sufficient planning.
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Suzi
1 year ago
A) Work is generally project-based and can be broken into smaller pieces.
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Weldon
1 year ago
A) Work is generally project-based and can be broken into smaller pieces.
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Clarence
1 year ago
Hmm, predictable work but lacking planning? Kanban could be the solution to keep things flowing smoothly.
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Barrett
1 year ago
Kanban could be a good fit for that scenario.
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Nakisha
1 year ago
C) Work is predictable but sometimes lacks sufficient planning.
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Ivan
1 year ago
A) Work is generally project-based and can be broken into smaller pieces.
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Jaclyn
1 year ago
Immediate outage handling? Definitely need Kanban for that. It'll help us stay agile and responsive to those urgent situations.
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Roosevelt
1 year ago
Kanban would definitely be the best choice for immediate outage handling.
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Salome
1 year ago
C) Work is predictable but sometimes lacks sufficient planning.
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Gerald
1 year ago
B) Work includes platform support requiring immediate outage handling.
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Dean
1 year ago
A) Work is generally project-based and can be broken into smaller pieces.
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Cherry
1 year ago
Kanban is definitely the way to go here. With project-based work that can be broken down, it's perfect for keeping things organized and on track.
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Glenn
1 year ago
I see your point, but I think in some cases where work is predictable but lacks sufficient planning (Option C), Kanban could also be a good fit to adapt to changing priorities.
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Jaime
1 year ago
I agree with Vallie. Kanban would be a good choice in that scenario because it allows for flexibility and continuous improvement.
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Vallie
1 year ago
I think the business analyst should recommend Kanban when work is generally project-based and can be broken into smaller pieces (Option A).
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