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Salesforce Exam Business Analyst Topic 4 Question 37 Discussion

Actual exam question for Salesforce's Business Analyst exam
Question #: 37
Topic #: 4
[All Business Analyst Questions]

Universal Containers has planned an initiative to assess its Salesforce org to identify areas of risk and has asked the business analyst (BA) to provide an analysis of its current state. The BA will utilize Salesforce Optimizer for the assessment.

How should the BA use the output from the tool?

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Suggested Answer: C

This answer states that bringing the requirement to the product owner's attention is what the BA should do after discovering that several users indicate they use multi-factor authentication (MFA) on their phones to log in to existing systems while other users indicate they access existing systems with only username and password for conducting user interviews with the support team as part of a migration to Salesforce at Cloud Kicks. A product owner is a person who represents the voice of the customer or the stakeholder, and who is responsible for defining and prioritizing the requirements for a product or a project. Bringing the requirement to the product owner's attention means that the BA informs and discusses with the product owner about the different preferences or expectations of users regarding MFA for logging in to Salesforce. Bringing the requirement to the product owner's attention is what the BA should do after discovering this difference among users because it helps the BA to align and validate the requirement with the product owner, and to determine and propose a solution or an alternative for MFA for logging in to Salesforce. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder-engagement-skills


by Fausto at Apr 28, 2024, 03:48 PM

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Valentin
16 days ago
I believe verifying Lightning page loading time is also crucial for the assessment.
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Noble
17 days ago
I agree with Antonio. It's important to identify top project priorities as well.
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Antonio
20 days ago
I think the BA should use the output to understand the project scope.
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