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Salesforce Exam Business Analyst Topic 4 Question 37 Discussion

Actual exam question for Salesforce's Business Analyst exam
Question #: 37
Topic #: 4
[All Business Analyst Questions]

Universal Containers has planned an initiative to assess its Salesforce org to identify areas of risk and has asked the business analyst (BA) to provide an analysis of its current state. The BA will utilize Salesforce Optimizer for the assessment.

How should the BA use the output from the tool?

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Suggested Answer: C

This answer states that bringing the requirement to the product owner's attention is what the BA should do after discovering that several users indicate they use multi-factor authentication (MFA) on their phones to log in to existing systems while other users indicate they access existing systems with only username and password for conducting user interviews with the support team as part of a migration to Salesforce at Cloud Kicks. A product owner is a person who represents the voice of the customer or the stakeholder, and who is responsible for defining and prioritizing the requirements for a product or a project. Bringing the requirement to the product owner's attention means that the BA informs and discusses with the product owner about the different preferences or expectations of users regarding MFA for logging in to Salesforce. Bringing the requirement to the product owner's attention is what the BA should do after discovering this difference among users because it helps the BA to align and validate the requirement with the product owner, and to determine and propose a solution or an alternative for MFA for logging in to Salesforce. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder-engagement-skills


by Fausto at Apr 28, 2024, 03:48 PM

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German
28 days ago
I bet the Salesforce Optimizer is just a fancy name for a really long spreadsheet full of acronyms and technical jargon. The BA's gonna need a translator just to understand the results.
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Chana
29 days ago
Wait, the Salesforce Optimizer isn't some kind of magical crystal ball, is it? I was hoping it could also predict the weather and tell me when my next vacation is.
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Nikita
1 months ago
Hmm, I guess the BA could use the Optimizer to verify Lightning page loading time, but that seems like a pretty narrow use case. I'd want to see a more comprehensive analysis of the org's overall health and performance.
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Terrilyn
21 hours ago
C) Identify top project priorities.
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Malcolm
12 days ago
B) Verify Lightning page loading time.
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Denny
14 days ago
A) Understand the project scope.
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Vincenza
1 months ago
Option C is just plain wrong. The Salesforce Optimizer is a diagnostic tool, not a project management tool. The BA should be focusing on the technical insights, not setting priorities.
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Blondell
1 months ago
I'm not sure why the BA would use the Salesforce Optimizer to understand the project scope or identify top priorities. Those seem like tasks that should be handled separately from the technical assessment.
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Aileen
10 days ago
C) Identify top project priorities.
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Yolando
11 days ago
B) Verify Lightning page loading time.
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Leonor
14 days ago
A) Understand the project scope.
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Celeste
1 months ago
The BA should use the Salesforce Optimizer output to identify areas of risk and potential areas for improvement in the Salesforce org. Option B seems the most relevant for this purpose.
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Toshia
22 hours ago
C) Identify top project priorities.
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Lashandra
2 days ago
B) Verify Lightning page loading time.
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Jeannetta
1 months ago
A) Understand the project scope.
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Valentin
2 months ago
I believe verifying Lightning page loading time is also crucial for the assessment.
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Noble
2 months ago
I agree with Antonio. It's important to identify top project priorities as well.
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Antonio
2 months ago
I think the BA should use the output to understand the project scope.
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