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Salesforce Certified Business Analyst (BA-201) Exam - Topic 3 Question 6 Discussion

A project is in the user acceptance testing phase of a Sales Cloud implementation at Universal Containers. The business analyst (BA) is coordinating the test case execution and supporting the testers. One of the testers fails a test case because they were unable to see a custom field identified in the directions. The BA has reviewed the details of the failed test case and compared the expected outcome to the requirements.What should the BA do next?
B) Assign a bug to the development team.
A) Assign the test case to another tester.
C) Attempt to reproduce the issue.

Salesforce Certified Business Analyst (BA-201) Exam - Topic 3 Question 6 Discussion

Actual exam question for Salesforce's Salesforce Certified Business Analyst (BA-201) exam
Question #: 6
Topic #: 3
[All Salesforce Certified Business Analyst (BA-201) Questions]

A project is in the user acceptance testing phase of a Sales Cloud implementation at Universal Containers. The business analyst (BA) is coordinating the test case execution and supporting the testers. One of the testers fails a test case because they were unable to see a custom field identified in the directions. The BA has reviewed the details of the failed test case and compared the expected outcome to the requirements.

What should the BA do next?

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Suggested Answer: B

by Lynelle at Jul 26, 2022, 11:36 PM

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Wynell
10 months ago
Reproducing the issue makes sense, but what if it’s a bigger problem?
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Kristofer
10 months ago
Wait, how did the tester miss a custom field? That’s surprising!
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Cammy
10 months ago
Not sure about that, assigning a bug might be faster.
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Alyce
11 months ago
Definitely agree, reproducing the issue is key!
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Lamonica
11 months ago
I think the BA should attempt to reproduce the issue first.
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Solange
11 months ago
This reminds me of a practice question where the BA had to troubleshoot a similar situation. I think reproducing the issue was the right step there too.
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Dean
11 months ago
I feel like assigning a bug to the development team might be premature. They should definitely verify the issue first.
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Micaela
11 months ago
I’m not entirely sure, but I remember something about validating test cases before reporting bugs. Maybe they should check the requirements again?
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Gianna
11 months ago
I think the BA should try to reproduce the issue first. It’s important to confirm if it’s a real problem before escalating it.
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Denae
11 months ago
Hmm, I'm a bit unsure here. I'm not sure if the "Bytes Sent/Received" or "Accept Count" would be the best indicator of overall channel usage. I'll have to think this through carefully.
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Nana
11 months ago
Hmm, I'm not sure about this one. A webcast or conference call might be simpler to set up, but a web conference seems like the best way to get that interactive, virtual meeting experience they're looking for.
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Tran
11 months ago
Hmm, I'm not too sure about this one. I know IBM has a lot of different data protection solutions, but I'm not sure which one specifically leverages Spoctru. I'll have to think about this a bit more.
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