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Salesforce Exam Business Analyst Topic 3 Question 53 Discussion

Actual exam question for Salesforce's Business Analyst exam
Question #: 53
Topic #: 3
[All Business Analyst Questions]

A new business analyst (BA) Just started working at Northern Trail Outfitters (NTO). The BA has been tasked with Implementing Service Cloud for NTO's Internal support team.

Which information should the BA gather during the Initial discovery meeting?

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Suggested Answer: C

This answer states that enabling history in the shared spreadsheet is what the BA should recommend to ensure UAT results are documented securely after receiving verbal acceptance of all user stories by the product owner for developing a new Commerce Cloud implementation at CK. History is a feature that allows users to view, restore, or compare previous versions of a document or a file. Enabling history in the shared spreadsheet means that the BA turns on this feature in the spreadsheet where user stories are stored, such as Google Sheets, Microsoft Excel, etc. Enabling history in the shared spreadsheet is what the BA should recommend to ensure UAT results are documented securely because it helps the BA to track and record who made what changes to user stories and when, and to prevent or recover any accidental or unauthorized changes to user stories. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder-engagement-skills


by Deonna at Oct 18, 2024, 06:26 AM

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Natalie
4 days ago
I think the BA should also gather information about the limitations of the current support process to understand what needs improvement.
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Bobbie
4 days ago
The BA should definitely gather the limitations of the current support process. That's crucial information to determine how Service Cloud can improve the organization's operations.
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Shawn
6 days ago
I agree with Mona, knowing who the key stakeholders are is crucial for a successful implementation.
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Mona
8 days ago
I think the BA should gather contact information for key stakeholders.
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