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Salesforce Exam Business Analyst Topic 3 Question 53 Discussion

Actual exam question for Salesforce's Business Analyst exam
Question #: 53
Topic #: 3
[All Business Analyst Questions]

A new business analyst (BA) Just started working at Northern Trail Outfitters (NTO). The BA has been tasked with Implementing Service Cloud for NTO's Internal support team.

Which information should the BA gather during the Initial discovery meeting?

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Suggested Answer: C

This answer states that enabling history in the shared spreadsheet is what the BA should recommend to ensure UAT results are documented securely after receiving verbal acceptance of all user stories by the product owner for developing a new Commerce Cloud implementation at CK. History is a feature that allows users to view, restore, or compare previous versions of a document or a file. Enabling history in the shared spreadsheet means that the BA turns on this feature in the spreadsheet where user stories are stored, such as Google Sheets, Microsoft Excel, etc. Enabling history in the shared spreadsheet is what the BA should recommend to ensure UAT results are documented securely because it helps the BA to track and record who made what changes to user stories and when, and to prevent or recover any accidental or unauthorized changes to user stories. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder-engagement-skills


by Deonna at Oct 18, 2024, 06:26 AM

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Dean
1 months ago
Limitations of the current support process? That's a no-brainer. The BA should also gather the contact info for the key stakeholders. Gotta start building those relationships early on.
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Nan
1 months ago
I agree with the limitations of the current support process. That's the key thing the BA needs to understand to make the implementation a success. The other options are just a distraction.
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Meghann
2 days ago
B: I think gathering contact information for key stakeholders is important too, so we know who to involve in the process.
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Mel
17 days ago
A: Definitely, understanding the limitations of the current support process is crucial for a successful implementation.
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Kanisha
1 months ago
Haha, employee review cycle? What does that have to do with implementing Service Cloud? The BA should just go for the contact information and the current process limitations. Keep it simple!
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Elizabeth
3 days ago
B: Limitations of the current support process
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Paz
1 months ago
A: Contact information for key stakeholders
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Alton
2 months ago
Employee review cycle? Seriously? That's not relevant to the initial discovery meeting. The BA should focus on the key stakeholders and the current support process limitations.
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Mauricio
5 days ago
C: And we need to understand the limitations of the current support process to identify areas for improvement.
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Lajuana
16 days ago
B: Agreed, that's crucial for getting buy-in and support for the project.
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Gerald
1 months ago
A: We should definitely gather contact information for key stakeholders.
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Natalie
2 months ago
I think the BA should also gather information about the limitations of the current support process to understand what needs improvement.
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Bobbie
2 months ago
The BA should definitely gather the limitations of the current support process. That's crucial information to determine how Service Cloud can improve the organization's operations.
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Cordelia
1 months ago
B: Limitations of the current support process
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Iluminada
1 months ago
A: Contact information for key stakeholders
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Shawn
2 months ago
I agree with Mona, knowing who the key stakeholders are is crucial for a successful implementation.
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Mona
2 months ago
I think the BA should gather contact information for key stakeholders.
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