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Salesforce Certified Business Analyst (BA-201) Exam - Topic 3 Question 48 Discussion

Cloud Kicks wants to assess the efficiency of its Sales Cloud solution to eliminate unnecessary steps and cut costs. A business analyst (BA) will give a presentation to executives to help them understand the current state and define the future state.Which document should the BA use for the presentation?
C) A collection of use cases
A) A business process model
B) A persona journey map

Salesforce Certified Business Analyst (BA-201) Exam - Topic 3 Question 48 Discussion

Actual exam question for Salesforce's Salesforce Certified Business Analyst (BA-201) exam
Question #: 48
Topic #: 3
[All Salesforce Certified Business Analyst (BA-201) Questions]

Cloud Kicks wants to assess the efficiency of its Sales Cloud solution to eliminate unnecessary steps and cut costs. A business analyst (BA) will give a presentation to executives to help them understand the current state and define the future state.

Which document should the BA use for the presentation?

Show Suggested Answer Hide Answer
Suggested Answer: C

This answer states that reviewing these user stories in the backlog at the next sprint retrospective is what the BA should do next after discovering that a few user stories are no longer needed for revamping the order management process at NTO. User stories are short descriptions of a feature or a functionality from a user's perspective. Backlog is a list of user stories that need to be prioritized and completed for a project or a product. Sprint retrospective is a meeting or a workshop where the project team reviews and reflects on their performance and progress in the previous sprint. Reviewing these user stories in the backlog at the next sprint retrospective means that the BA discusses and evaluates these user stories with the project team to determine if they are still relevant, valuable, or feasible for revamping the order management process. Reviewing these user stories in the backlog at the next sprint retrospective is what the BA should do next after discovering that a few user stories are no longer needed because it helps the BA to update and maintain the backlog, and to ensure that the user stories align with the project scope and goals. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-user-stories-to-capture-requirements


by Dorthy at Sep 15, 2024, 02:33 AM

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France
9 months ago
Use cases might help, but they don’t show the whole process like a model does.
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Stephaine
10 months ago
Wait, are we sure a business process model is the best choice?
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Gilbert
10 months ago
I think a persona journey map could be useful too, though.
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Brittani
10 months ago
Totally agree, it shows the workflow clearly!
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Demetra
10 months ago
A business process model makes the most sense here.
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Benton
10 months ago
I feel like the business process model is definitely the right option, but I wonder if the other documents could provide some context too.
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Adelina
11 months ago
I practiced a question similar to this, and I believe use cases focus more on specific interactions rather than the overall process flow.
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Bettye
11 months ago
I'm not entirely sure, but I remember something about persona journey maps being useful for understanding user experiences. Would that help here?
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Florinda
11 months ago
I think the business process model might be the best choice since it visually represents the current processes and can highlight inefficiencies.
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Devora
11 months ago
This is a tricky one. I'd probably start by reviewing the business process model to get a high-level understanding, then dive into the use cases to really analyze the details and identify areas for improvement.
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Matt
11 months ago
A collection of use cases might be a good approach to cover the different scenarios and requirements for the Sales Cloud solution. That could complement the business process model nicely.
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Marti
11 months ago
I'm a bit unsure about this one. Would a persona journey map be a better option to understand the user experience and pain points? That could also help define the future state.
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Shonda
11 months ago
I think a business process model would be the best document to use for this presentation. It can clearly show the current state of the Sales Cloud solution and identify any inefficient steps.
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Verda
11 months ago
The Locate Feature along Routes tool sounds like the best option to me. It's designed to work with route-based data, and since the two feature classes are derived from the same source, it should be able to calculate one event from the other.
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Nelida
1 year ago
A business process model is the way to go. It's like a road map for the company - you can't make any improvements without knowing where you're starting from.
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Eladia
1 year ago
Use cases can also be helpful to understand specific scenarios and requirements.
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Mariann
1 year ago
C) A collection of use cases
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Ethan
1 year ago
That makes sense. It provides a clear picture of the current state.
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Charlie
1 year ago
A) A business process model
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Mitsue
1 year ago
Use cases? More like 'snooze' cases! The BA should just bring a pot of coffee to keep the executives awake during the presentation.
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Laila
1 year ago
A: Yeah, a persona journey map or a collection of use cases might be too detailed for this presentation.
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Virgie
1 year ago
B: I agree, it will help the executives understand the current state and define the future state.
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Leah
1 year ago
A: I think the BA should use a business process model for the presentation.
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Jacqueline
1 year ago
I'd go with a collection of use cases. That way, the executives can see the specific scenarios and how the Sales Cloud solution is being utilized.
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Sherron
1 year ago
I'd go with a collection of use cases. That way, the executives can see the specific scenarios and how the Sales Cloud solution is being utilized.
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Cyndy
1 year ago
C) A collection of use cases
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Thurman
1 year ago
B) A persona journey map
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Alyce
1 year ago
A) A business process model
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Lina
1 year ago
A persona journey map would be great to understand the customer experience and pain points. This can help define the future state that aligns with the user's needs.
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Leatha
1 year ago
B: I agree, understanding the customer journey is crucial for improving efficiency and cutting costs.
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Colby
1 year ago
A: A persona journey map
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Layla
1 year ago
The BA should use a business process model to showcase the current state and identify areas for improvement. This provides a comprehensive view of the end-to-end workflow.
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Dannette
1 year ago
I think a collection of use cases would also be helpful to show specific scenarios and how they can be improved.
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Cyril
1 year ago
I agree with Slyvia. A business process model will help visualize the current and future state effectively.
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Slyvia
1 year ago
I think the BA should use a business process model for the presentation.
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