Discuss Salesforce Salesforce Certified Business Analyst (BA-201) Exam Topic 3 Question 48

Cloud Kicks wants to assess the efficiency of its Sales Cloud solution to eliminate unnecessary steps and cut costs. A business analyst (BA) will give a presentation to executives to help them understand the current state and define the future state.

Which document should the BA use for the presentation?

AA business process model

BA persona journey map

CA collection of use cases

Suggested Answer: C

This answer states that reviewing these user stories in the backlog at the next sprint retrospective is what the BA should do next after discovering that a few user stories are no longer needed for revamping the order management process at NTO. User stories are short descriptions of a feature or a functionality from a user's perspective. Backlog is a list of user stories that need to be prioritized and completed for a project or a product. Sprint retrospective is a meeting or a workshop where the project team reviews and reflects on their performance and progress in the previous sprint. Reviewing these user stories in the backlog at the next sprint retrospective means that the BA discusses and evaluates these user stories with the project team to determine if they are still relevant, valuable, or feasible for revamping the order management process. Reviewing these user stories in the backlog at the next sprint retrospective is what the BA should do next after discovering that a few user stories are no longer needed because it helps the BA to update and maintain the backlog, and to ensure that the user stories align with the project scope and goals. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-user-stories-to-capture-requirements

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35 comments · newest first

France 11 months ago

Use cases might help, but they don’t show the whole process like a model does.

Stephaine 11 months ago

Wait, are we sure a business process model is the best choice?

Gilbert 12 months ago

I think a persona journey map could be useful too, though.

Brittani 12 months ago

Totally agree, it shows the workflow clearly!

Demetra 1 year ago

A business process model makes the most sense here.

Benton 1 year ago

I feel like the business process model is definitely the right option, but I wonder if the other documents could provide some context too.

Adelina 1 year ago

I practiced a question similar to this, and I believe use cases focus more on specific interactions rather than the overall process flow.

Bettye 1 year ago

I'm not entirely sure, but I remember something about persona journey maps being useful for understanding user experiences. Would that help here?

Florinda 1 year ago

I think the business process model might be the best choice since it visually represents the current processes and can highlight inefficiencies.

Devora 1 year ago

This is a tricky one. I'd probably start by reviewing the business process model to get a high-level understanding, then dive into the use cases to really analyze the details and identify areas for improvement.

Matt 1 year ago

A collection of use cases might be a good approach to cover the different scenarios and requirements for the Sales Cloud solution. That could complement the business process model nicely.

Marti 1 year ago

I'm a bit unsure about this one. Would a persona journey map be a better option to understand the user experience and pain points? That could also help define the future state.

Shonda 1 year ago

I think a business process model would be the best document to use for this presentation. It can clearly show the current state of the Sales Cloud solution and identify any inefficient steps.

Verda 1 year ago

The Locate Feature along Routes tool sounds like the best option to me. It's designed to work with route-based data, and since the two feature classes are derived from the same source, it should be able to calculate one event from the other.

Nelida 2 years ago

A business process model is the way to go. It's like a road map for the company - you can't make any improvements without knowing where you're starting from.

Eladia 1 year ago

↳ replying to Nelida

Use cases can also be helpful to understand specific scenarios and requirements.

Mariann 1 year ago

↳ replying to Nelida

C) A collection of use cases

Ethan 1 year ago

↳ replying to Nelida

That makes sense. It provides a clear picture of the current state.

Charlie 1 year ago

↳ replying to Nelida

A) A business process model

Mitsue 2 years ago

Use cases? More like 'snooze' cases! The BA should just bring a pot of coffee to keep the executives awake during the presentation.

Laila 1 year ago

↳ replying to Mitsue

A: Yeah, a persona journey map or a collection of use cases might be too detailed for this presentation.

Virgie 1 year ago

↳ replying to Mitsue

B: I agree, it will help the executives understand the current state and define the future state.

Leah 1 year ago

↳ replying to Mitsue

A: I think the BA should use a business process model for the presentation.

Jacqueline 2 years ago

I'd go with a collection of use cases. That way, the executives can see the specific scenarios and how the Sales Cloud solution is being utilized.

Sherron 1 year ago

↳ replying to Jacqueline

I'd go with a collection of use cases. That way, the executives can see the specific scenarios and how the Sales Cloud solution is being utilized.

Cyndy 1 year ago

↳ replying to Jacqueline

C) A collection of use cases

Thurman 1 year ago

↳ replying to Jacqueline

B) A persona journey map

Alyce 2 years ago

↳ replying to Jacqueline

A) A business process model

Lina 2 years ago

A persona journey map would be great to understand the customer experience and pain points. This can help define the future state that aligns with the user's needs.

Leatha 1 year ago

↳ replying to Lina

B: I agree, understanding the customer journey is crucial for improving efficiency and cutting costs.

Colby 2 years ago

↳ replying to Lina

A: A persona journey map

Layla 2 years ago

The BA should use a business process model to showcase the current state and identify areas for improvement. This provides a comprehensive view of the end-to-end workflow.

Dannette 2 years ago

I think a collection of use cases would also be helpful to show specific scenarios and how they can be improved.

Cyril 2 years ago

I agree with Slyvia. A business process model will help visualize the current and future state effectively.

Slyvia 2 years ago

I think the BA should use a business process model for the presentation.

Salesforce Certified Business Analyst (BA-201) Exam - Topic 3 Question 48 Discussion