Discuss Salesforce Salesforce Certified Business Analyst (BA-201) Exam Topic 3 Question 40

Cloud Kicks (CK) faces challenges with accurate reporting and metrics to use when CK schedules service agent shifts. The VP of service is unsure how the challenges can be solved in Salesforce.

Which analysis should a business analyst perform?

AStrategy Analysis

BStakeholder Analysis

CEnterprise Analyst

Suggested Answer: C

This answer states that enabling history in the shared spreadsheet is what the BA should recommend to ensure UAT results are documented securely after receiving verbal acceptance of all user stories by the product owner for developing a new Commerce Cloud implementation at CK. History is a feature that allows users to view, restore, or compare previous versions of a document or a file. Enabling history in the shared spreadsheet means that the BA turns on this feature in the spreadsheet where user stories are stored, such as Google Sheets, Microsoft Excel, etc. Enabling history in the shared spreadsheet is what the BA should recommend to ensure UAT results are documented securely because it helps the BA to track and record who made what changes to user stories and when, and to prevent or recover any accidental or unauthorized changes to user stories. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder-engagement-skills

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40 comments · newest first

Skye 11 months ago

Enterprise Analyst could provide a broader view, right?

Simona 11 months ago

I’m leaning towards Stakeholder too, but not sure if it’s comprehensive enough.

Louvenia 12 months ago

Wait, why not just do a Strategy Analysis instead?

Celeste 12 months ago

Definitely agree, understanding needs is key!

Markus 1 year ago

I think a Stakeholder Analysis makes the most sense here.

Veronika 1 year ago

I feel like we should focus on the Strategy Analysis, but I’m worried I might be mixing it up with Stakeholder Analysis from our last review session.

Johnathon 1 year ago

The Enterprise Analyst option seems a bit off-topic for this scenario, but I guess it could help in understanding the overall system.

Whitley 1 year ago

I remember a practice question about stakeholder needs, which makes me wonder if a Stakeholder Analysis could also be relevant here.

Mattie 1 year ago

I think we might need to do a Strategy Analysis to identify the best metrics for scheduling shifts, but I'm not entirely sure.

Kenneth 1 year ago

Okay, let me think this through. The question is focused on reporting and metrics, so a Strategy Analysis could help identify the root causes of the challenges and potential solutions. But Stakeholder Analysis might also be useful to get input from the service agents and other key stakeholders. I'll have to weigh the pros and cons of each approach.

Cecil 1 year ago

Enterprise Analyst? I'm not sure what that even means in this context. I think I'll go with Stakeholder Analysis - it seems like the most logical choice to understand the key players and their requirements.

Arthur 1 year ago

Hmm, I'm a bit unsure about this one. The question mentions challenges with reporting and metrics, so maybe a Strategy Analysis would be more appropriate to evaluate their current strategies and identify areas for improvement.

Wilson 1 year ago

This seems like a straightforward question about analyzing the business challenges at Cloud Kicks. I think a Stakeholder Analysis would be the best approach to understand the key stakeholders and their needs.

Bernadine 1 year ago

I think WPA2 is definitely one of the options for securing wireless connections, but I'm not sure about the other one.

Kanisha 1 year ago

Okay, I think I've got it. Option C looks like the best choice - using the distinct() function to get the unique values, and then counting the result. That should give us the number of unique storeId values.

Tracey 1 year ago

Hmm, I'm not sure about this one. A cash budget is focused on the company's cash position, so maybe a fixed budget would work best to keep tight control over the cash inflows and outflows?

Yasuko 1 year ago

I think K definitely uses Reward power because he gives out big bonuses. That seems clear to me.

Vanna 1 year ago

Hmm, I'm a bit unsure about this one. The question mentions "manual_scaling" and "basic_scaling", but I'm not sure which one is the right approach here. I'll have to think it through.

Melissa 1 year ago

I heard the VP of service is considering just giving the service agents a magic 8-ball to make shift scheduling decisions. That should solve the metrics problem, right?

Veronique 1 year ago

Wait, is there a 'Sarcasm Analysis' option? That's the one I'd choose, because dealing with Salesforce issues can sometimes feel like a comedy of errors.

Florinda 1 year ago

↳ replying to Veronique

User 4: Yeah, let's choose one of those to help solve the challenges with accurate reporting in Salesforce.

Lenna 1 year ago

↳ replying to Veronique

User 3: I agree, let's focus on Strategy Analysis, Stakeholder Analysis, or Enterprise Analysis.

Luz 1 year ago

↳ replying to Veronique

User 2: Haha, that would be funny. But I think we should stick to the options given.

Valentin 1 year ago

↳ replying to Veronique

User 1: I wish there was a 'Sarcasm Analysis' option!

Dorothy 1 year ago

Strategy analysis might be overkill for this specific issue. I'd focus more on the operational challenges and see if a stakeholder or enterprise analysis can help resolve the reporting and metrics problems.

Scarlet 1 year ago

↳ replying to Dorothy

Enterprise analysis might also help identify the root causes of the challenges CK is facing.

Penney 1 year ago

↳ replying to Dorothy

Stakeholder analysis could provide valuable insights into the reporting and metrics issues.

Laurel 1 year ago

↳ replying to Dorothy

I agree, focusing on operational challenges might be more beneficial in this case.

Kirby 1 year ago

Enterprise analysis seems like a good option to get a holistic view of the company's systems, processes, and data infrastructure. This could uncover any underlying issues that are contributing to the reporting challenges.

Graciela 1 year ago

↳ replying to Kirby

C) Enterprise Analyst

Moon 1 year ago

↳ replying to Kirby

B) Stakeholder Analysis

Yolande 1 year ago

↳ replying to Kirby

A) Strategy Analysis

Florencia 2 years ago

I think a stakeholder analysis would be the best approach to understand the different needs and perspectives of the service agents, VP, and other key stakeholders involved. This can help identify the root causes of the reporting and metrics challenges.

Arlette 1 year ago

↳ replying to Florencia

A: True, a combination of both stakeholder and strategy analysis could lead to a comprehensive solution for Cloud Kicks.

Brittni 1 year ago

↳ replying to Florencia

C: Strategy analysis could also be helpful in determining the overall goals and objectives that need to be met.

Cammy 2 years ago

↳ replying to Florencia

B: Definitely, stakeholder analysis can provide valuable insights into what each group requires for accurate reporting.

Lawana 2 years ago

↳ replying to Florencia

A: I agree, understanding the needs and perspectives of all stakeholders is crucial for solving the challenges.

Amie 2 years ago

I believe Strategy Analysis is also important to determine the best approach to address the reporting and metrics challenges.

Mayra 2 years ago

I agree with Becky. Understanding the needs and expectations of stakeholders is crucial in solving the challenges.

Becky 2 years ago

I think we should perform a Stakeholder Analysis.

Salesforce Certified Business Analyst (BA-201) Exam - Topic 3 Question 40 Discussion