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Salesforce Certified Business Analyst (BA-201) Exam - Topic 2 Question 81 Discussion

Universal Container wants to build a Salesforce application to manage its recruitment lifecycle. The project lead wants to identify the key recruitment steps and stakeholders in a visual format.What should the business analyst do to meet the requirement?
A) Map the business process.
B) Review department procedures and consult the org chart.
C) Create an entity relationship diagram.

Salesforce Certified Business Analyst (BA-201) Exam - Topic 2 Question 81 Discussion

Actual exam question for Salesforce's Salesforce Certified Business Analyst (BA-201) exam
Question #: 81
Topic #: 2
[All Salesforce Certified Business Analyst (BA-201) Questions]

Universal Container wants to build a Salesforce application to manage its recruitment lifecycle. The project lead wants to identify the key recruitment steps and stakeholders in a visual format.

What should the business analyst do to meet the requirement?

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Suggested Answer: A

The best tool for identifying the key recruitment steps and stakeholders in a visual format is to map the business process. Business process mapping is a technique that helps to create a visual representation of a business process. It shows the steps, inputs, outputs, roles, and decisions involved in the process. Business process mapping helps to understand the current state of the process, identify areas for improvement, and design the future state of the process. A BA should use business process mapping to identify the key recruitment steps and stakeholders for the Salesforce application. Reference: https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-process-mapping/understand-process-mapping


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Dick
21 hours ago
I'm not entirely sure, but reviewing department procedures might help identify the key stakeholders involved in the recruitment lifecycle.
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Jeniffer
6 days ago
I think mapping the business process could be the right approach since it helps visualize the recruitment steps clearly.
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