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Salesforce Certified Business Analyst (BA-201) Exam - Topic 2 Question 73 Discussion
Topic #: 2
Universal Containers has a new client, and the business analyst wants to leverage customer-centric discovery to ensure a successful project outcome.
Which step of this process happens before the first requirements workshop?
The step 'Know Your Customer' occurs before the first requirements workshop as part of the customer-centric discovery process:
Understanding Background and Needs: This step focuses on researching the client's business, challenges, and goals to tailor the discovery process effectively.
Preparation for Workshops: Salesforce recommends thoroughly understanding the customer's context to ensure relevant and productive workshop discussions.
Customer-Centric Approach: Knowing the customer aligns with Salesforce's best practices for delivering value-driven solutions through empathy and preparation.
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