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Salesforce Certified Business Analyst (BA-201) Exam - Topic 2 Question 64 Discussion

Actual exam question for Salesforce's Salesforce Certified Business Analyst (BA-201) exam
Question #: 64
Topic #: 2
[All Salesforce Certified Business Analyst (BA-201) Questions]

Universal Containers is implementing a Salesforce solution that's designed to transform its customer service division. During sprint planning, it was determined that the development team would be able to successfully deliver all remaining work items. However, due to unplanned delays, the development team is now at risk of being unable to complete the work items.

The project manager has asked for the business analyst's (BA) help to prioritize the remaining work items. The development team has 16 hours of capacity remaining and is focused on launching a minimum viable product (MVP) of the customer service solution as soon as possible.

Which work items should the BA prioritize with the remaining 16 hours of development capacity?

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Suggested Answer: B

The business analyst should prioritize US-4007 and US-4009 because they are the most critical work items. US-4007 is the work item that will allow customers to submit support tickets, and US-4009 is the work item that will allow customer service representatives to view and respond to support tickets. These two work items are essential for the MVP to be functional.

US-4008 is a less critical work item because it will allow customers to track the status of their support tickets. This work item is important, but it is not essential for the MVP to be functional.

US-4010 is the least critical work item because it will allow customers to rate the quality of customer service. This work item is important, but it is not essential for the MVP to be functional.

In conclusion, the business analyst should prioritize US-4007 and US-4009 because they are the most critical work items. These two work items are essential for the MVP to be functional.


by Melodie at Jul 04, 2025, 04:23 AM

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Rosalyn
2 months ago
Wait, are we sure 16 hours is enough for all this?
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Kami
3 months ago
US-4007 has some key features too, though.
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Noe
3 months ago
Definitely agree, it should be prioritized!
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Shawna
3 months ago
Not sure about US-4010, seems less important right now.
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Zack
3 months ago
I think US-4009 is crucial for the MVP.
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Ariel
3 months ago
I remember something about focusing on user stories that deliver the most value quickly. US-4008 and US-4009 could be a good choice, but I need to double-check their details.
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Britt
4 months ago
I’m a bit confused about how to weigh the work items. US-4009 seems essential, but I can't recall the specifics of US-4010.
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Kris
4 months ago
I feel like we practiced a similar question where we had to balance capacity and urgency. I think US-4007 and US-4009 might be the best combo, but I could be wrong.
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Kati
4 months ago
I remember we discussed prioritizing work items based on their impact on the MVP. I think US-4009 is crucial, but I'm not sure about the second item.
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Glenn
4 months ago
I've got a strategy in mind. I'll focus on the work items that are the most time-efficient and provide the core functionality needed for the MVP.
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Julie
4 months ago
Okay, let's see. I think the key is to prioritize the work items that deliver the most value for the customer service solution while staying within the 16-hour limit.
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Amira
5 months ago
Hmm, not sure about this one. I'll need to think through the MVP requirements and which work items are most critical to launch that.
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Bernardine
5 months ago
This is a tricky one. I'll need to carefully review the work items and their estimated hours to determine the best prioritization within the 16-hour constraint.
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Annamaria
6 months ago
Prioritize US-4009 and US-4010 - that's a no-brainer. Oh, and don't forget the coffee, team. Gonna be a long night ahead!
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Alease
6 months ago
US-4008 and US-4009, no doubt. Prioritize the most important features and worry about the rest later. Easy peasy!
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Diego
6 months ago
US-4007 and US-4009 would be my pick. Gotta keep those customers happy, even if it means working overtime.
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Hildegarde
6 months ago
I agree, US-4009 and US-4010 are the way to go. Can't wait to see this customer service solution in action!
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Celia
5 months ago
I think we should prioritize US-4009 and US-4010 to get the MVP launched quickly.
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Cecil
6 months ago
US-4009 and US-4010 seem like the most critical items to prioritize. We need to focus on delivering the MVP as soon as possible.
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Stacey
5 months ago
Let's focus on US-4009 and US-4010 to deliver the MVP quickly.
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Stanford
7 months ago
I agree with Tiffiny, focusing on US-4008 and US-4009 will help us launch the MVP sooner.
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Jolene
7 months ago
I disagree, I believe US-4007 and US-4009 are more important.
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Tiffiny
8 months ago
I think we should prioritize US-4008 and US-4009.
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