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Salesforce Exam Business Analyst Topic 2 Question 39 Discussion

Actual exam question for Salesforce's Business Analyst exam
Question #: 39
Topic #: 2
[All Business Analyst Questions]

The sales team at Universal Containers has concerns that the process for distributing new leads is too slow. The VP of sales has engaged a business analyst (BA) to help map out a process to distribute new leads quickly. The BA sets up a meeting with stakeholders and learns a stakeholder already has a solution in mind.

What should the BA do next?

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Suggested Answer: C

This answer states that bringing the requirement to the product owner's attention is what the BA should do after discovering that several users indicate they use multi-factor authentication (MFA) on their phones to log in to existing systems while other users indicate they access existing systems with only username and password for conducting user interviews with the support team as part of a migration to Salesforce at Cloud Kicks. A product owner is a person who represents the voice of the customer or the stakeholder, and who is responsible for defining and prioritizing the requirements for a product or a project. Bringing the requirement to the product owner's attention means that the BA informs and discusses with the product owner about the different preferences or expectations of users regarding MFA for logging in to Salesforce. Bringing the requirement to the product owner's attention is what the BA should do after discovering this difference among users because it helps the BA to align and validate the requirement with the product owner, and to determine and propose a solution or an alternative for MFA for logging in to Salesforce. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder-engagement-skills


by Gertude at May 20, 2024, 05:35 AM

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Linn
3 days ago
Hmm, I bet the stakeholder's solution is probably just a half-baked idea. The BA should definitely gather requirements before wasting time on that.
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Marylin
11 days ago
The BA should gather requirements first before even considering the stakeholder's solution. That's just common sense!
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Bernardine
16 days ago
But what if the stakeholder's solution is exactly what we need? Maybe we should see a demo first.
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Leonida
19 days ago
I agree with Dominga, it's important to understand the needs before implementing a solution.
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Dominga
26 days ago
I think the BA should gather requirements first.
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