Discuss Salesforce Salesforce Certified Business Analyst (BA-201) Exam Topic 2 Question 39

The sales team at Universal Containers has concerns that the process for distributing new leads is too slow. The VP of sales has engaged a business analyst (BA) to help map out a process to distribute new leads quickly. The BA sets up a meeting with stakeholders and learns a stakeholder already has a solution in mind.

What should the BA do next?

AImplement the solution now to save time in the planning phase.

BAsk the stakeholder to demo their solution to the project team.

CGather requirements and then note the proposal solution.

Suggested Answer: C

This answer states that bringing the requirement to the product owner's attention is what the BA should do after discovering that several users indicate they use multi-factor authentication (MFA) on their phones to log in to existing systems while other users indicate they access existing systems with only username and password for conducting user interviews with the support team as part of a migration to Salesforce at Cloud Kicks. A product owner is a person who represents the voice of the customer or the stakeholder, and who is responsible for defining and prioritizing the requirements for a product or a project. Bringing the requirement to the product owner's attention means that the BA informs and discusses with the product owner about the different preferences or expectations of users regarding MFA for logging in to Salesforce. Bringing the requirement to the product owner's attention is what the BA should do after discovering this difference among users because it helps the BA to align and validate the requirement with the product owner, and to determine and propose a solution or an alternative for MFA for logging in to Salesforce. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder-engagement-skills

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41 comments · newest first

Madelyn 11 months ago

Gathering requirements is key; we need to understand the full picture!

Vallie 11 months ago

Wait, why would we trust one stakeholder's solution without more input?

Isaac 12 months ago

A demo sounds like a good idea too, but what if it’s not the best fit?

Donette 12 months ago

Definitely agree, jumping to implementation is risky!

Elsa 1 year ago

I think the BA should gather requirements first.

Rolf 1 year ago

I’m torn between gathering requirements and noting the proposal. I guess it depends on how well the proposed solution aligns with the team's needs.

Carmelina 1 year ago

I feel like jumping straight to implementation without gathering more info could lead to issues later. It’s risky!

Yolande 1 year ago

I remember a similar question where we had to balance stakeholder input with proper analysis. Asking for a demo could be a good way to understand their solution better.

Mirta 1 year ago

I think the BA should gather requirements first, but I'm not sure if that means ignoring the stakeholder's solution completely.

Fidelia 1 year ago

Ah, this is a good one. I'd start by asking the stakeholder to demo their solution so I can understand it better. Then I can decide how to move forward.

Devora 1 year ago

Okay, I've got this. The key is to gather the requirements first, then evaluate the stakeholder's solution. Can't just jump straight to implementing it.

Ines 1 year ago

Hmm, I'm a bit unsure here. I think I'll need to gather more information from the stakeholder before deciding on the best approach.

Lucy 1 year ago

This seems like a tricky one. I'll need to carefully consider the stakeholder's proposed solution and how it fits with the overall requirements.

Germaine 1 year ago

Okay, let's think this through step-by-step. We need to sync the on-premises AD with the Microsoft 365 subscription, and we want to enforce the password complexity policies and enable SSPR. Password hash synchronization seems like the most straightforward approach to meet all those requirements.

Arleen 1 year ago

The key here is to understand what the gains chart is showing. If I remember correctly, the horizontal line likely represents the proportion of cases that cannot be classified. I'll double-check that before answering.

Shawnee 1 year ago

I think I came across a similar question in practice that mentioned SageMaker instances do run outside of VPCs. That might be the key here.

Kati 1 year ago

This question seems pretty straightforward. I'm going to carefully read through the answer choices and try to identify the one that best matches the definition of text analytics.

Heike 1 year ago

Hmm, I'm a bit unsure about this one. Is it really an environmental factor, or could it also be a social or political factor? I'll have to think this through carefully.

Latanya 1 year ago

The stakeholder probably thinks their solution is the second coming of sliced bread. The BA better bring their A-game to that demo!

Telma 1 year ago

Implementing the solution right away? That's like skipping breakfast and going straight to dessert. The BA needs to do their homework first.

Artie 1 year ago

↳ replying to Telma

C) Gather requirements and then note the proposed solution.

Paris 1 year ago

↳ replying to Telma

B) Ask the stakeholder to demo their solution to the project team.

Louann 1 year ago

↳ replying to Telma

A) Implement the solution now to save time in the planning phase.

Alfreda 1 year ago

I'd go with option C. Gathering requirements is crucial, and the BA can always use the stakeholder's proposal as a starting point for discussion.

Moon 1 year ago

↳ replying to Alfreda

Agreed. It's better to have a clear understanding of the requirements before moving forward with any solution.

Kenia 1 year ago

↳ replying to Alfreda

That sounds like a good plan. It's important to gather all the necessary information before making any decisions.

Carmen 1 year ago

↳ replying to Alfreda

C) Gather requirements and then note the proposal solution.

Linn 2 years ago

Hmm, I bet the stakeholder's solution is probably just a half-baked idea. The BA should definitely gather requirements before wasting time on that.

Talia 1 year ago

↳ replying to Linn

C) Gather requirements and then note the proposal solution.

Emmanuel 1 year ago

↳ replying to Linn

B) Ask the stakeholder to demo their solution to the project team.

Antonio 1 year ago

↳ replying to Linn

A) Implement the solution now to save time in the planning phase.

Marylin 2 years ago

The BA should gather requirements first before even considering the stakeholder's solution. That's just common sense!

Leslee 1 year ago

↳ replying to Marylin

The BA should definitely gather requirements first. It's important to understand the needs before jumping into a solution.

Jesusa 1 year ago

↳ replying to Marylin

C) Gather requirements and then note the proposed solution.

Princess 1 year ago

↳ replying to Marylin

B) Ask the stakeholder to demo their solution to the project team.

Cecily 2 years ago

↳ replying to Marylin

C) Gather requirements and then note the proposed solution.

Honey 2 years ago

↳ replying to Marylin

B) Ask the stakeholder to demo their solution to the project team.

Ettie 2 years ago

↳ replying to Marylin

A) Implement the solution now to save time in the planning phase.

Bernardine 2 years ago

But what if the stakeholder's solution is exactly what we need? Maybe we should see a demo first.

Leonida 2 years ago

I agree with Dominga, it's important to understand the needs before implementing a solution.

Dominga 2 years ago

I think the BA should gather requirements first.

Salesforce Certified Business Analyst (BA-201) Exam - Topic 2 Question 39 Discussion