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Salesforce Exam Business Analyst Topic 2 Question 16 Discussion

Actual exam question for Salesforce's Business Analyst exam
Question #: 16
Topic #: 2
[All Business Analyst Questions]

Universal Containers is planning to implement Commerce Cloud to sell more products. The business analyst working on this project has gathered requirements and is translating them into user stories.

What should the user story focus on?

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Suggested Answer: B

by Leonora at Feb 08, 2023, 08:08 AM

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Farrah
1 months ago
Maybe they should just ask the customers what they want, and then do the opposite. That way, they're sure to please nobody!
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Jerry
14 days ago
User 1: Maybe they should just ask the customers what they want, and then do the opposite. That way, they're sure to please nobody!
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Hailey
18 days ago
C) Product functionality
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Kaitlyn
27 days ago
B) Customer experience
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Rosalind
29 days ago
A) Sales margins
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Kiera
2 months ago
Customer experience, for sure. If the customers are happy, they'll keep coming back. And let's be honest, who doesn't love a little retail therapy? It's like a mini-vacation for the soul.
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Carry
18 days ago
C) Product functionality
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Domitila
27 days ago
B) Customer experience
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Scarlet
1 months ago
A) Sales margins
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Cammy
2 months ago
Obviously, the user story should focus on sales margins. That's what's going to make the business successful, right? I mean, who cares about the customers as long as the money's rolling in?
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Leatha
8 days ago
User 3: Product functionality is also crucial for ensuring customer satisfaction.
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Lindsey
10 days ago
User 2: I agree, happy customers are more likely to make repeat purchases.
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Kallie
28 days ago
User 1: Sales margins are important, but we can't forget about the customer experience.
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Sueann
2 months ago
Hmm, I'm not sure. Product functionality seems like the most important thing to me. If the products don't work well, the customers won't buy them, no matter how good the experience is.
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Yvonne
2 months ago
I think the user story should focus on customer experience. After all, what's the point of selling more products if the customers aren't happy with the process?
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Floyd
1 months ago
User 2: Definitely, we need to make sure the process is smooth and enjoyable for them.
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Aja
1 months ago
User 1: I agree, customer experience is key to retaining customers.
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Vanesa
2 months ago
I believe the user story should also consider product functionality to ensure a seamless shopping experience for customers.
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Stanford
2 months ago
I agree with Mammie, customer experience is key for success in Commerce Cloud implementation.
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Mammie
2 months ago
I think the user story should focus on customer experience.
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