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Universal Container (CU) has brought in a business analyst to help implement an expensive AppExchange product in its Salesforce org to optimize the sales pipeline. The BA is free to speak to anyone at UC to gather the information they need to ensure success. The BA decides to speak to the stakeholders who are most impacted.
Which key stakeholder should the BA speak to first?
Suggested Answer: A
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26 comments · newest first
JO
Josue
2 days ago
VP of sales can provide strategic insights. Important for alignment.
AY
Ayesha
8 days ago
I disagree. Sales users know the day-to-day issues better.
CE
Celeste
13 days ago
I think the BA should talk to the VP of sales first. They set the vision.
CA
Catrice
18 days ago
Maybe a mix? Start with the VP, then gather user insights.
QU
Queenie
23 days ago
I still believe user feedback is vital for practical implementation.
ME
Merissa
28 days ago
Balancing all perspectives is key, but start with the VP for direction.
MA
Mari
1 month ago
Exactly! They can highlight specific needs and pain points.
MA
Madelyn
1 month ago
True, but the sales team will use the app daily. Their input is crucial.
CA
Catrice
1 month ago
IT leaders can help with technical feasibility too.
QU
Queenie
2 months ago
But if the users aren't on board, the app won't succeed.
ME
Merissa
2 months ago
VP of sales can provide strategic insights. Important to align goals.
MA
Mari
2 months ago
I disagree. Sales users know the day-to-day challenges better.
MA
Madelyn
2 months ago
I think the BA should talk to the VP of sales first. They set the vision.
JO
Josefa
2 months ago
Not sure if the VP is the best choice, what if they don’t know the details?
LU
Ludivina
2 months ago
Wait, why not start with the sales users? They know the pain points best!
AM
Ammie
3 months ago
IT leaders might have insights too, but they’re not the main users.
NI
Nickolas
3 months ago
I think the sales users should be the priority, they’re the ones using it daily.
EL
Elvera
3 months ago
Definitely the VP of sales, they set the direction!
AM
Amber
3 months ago
I feel like the VP of sales is the right choice, but I also see the argument for talking to sales users first. They might have the most relevant experiences to share.
AN
An
3 months ago
I remember a practice question where we had to prioritize stakeholders. It seems like IT leaders could also be important for implementation, but maybe not the first choice?
JA
Janna
4 months ago
I'm not so sure about that. What if the sales users have more immediate feedback on the current pipeline issues? They might have valuable day-to-day insights.
TE
Teri
4 months ago
I think the BA should definitely start with the VP of sales. They have the overall vision and can provide insights into the sales strategy.
AL
Alethea
4 months ago
I feel like the VP of sales is the right choice, but I also see the argument for talking to sales users first. They might have the most relevant experiences to share.
JA
Jade
5 months ago
I remember a practice question where we had to prioritize stakeholders. It seems like IT leaders could also be important for implementation, but maybe not the first choice?
AL
Alecia
6 months ago
I'm not so sure about that. What if the sales users have more immediate feedback on the current pipeline issues? They might have valuable day-to-day insights.
TA
Talia
6 months ago
I think the BA should definitely start with the VP of sales. They have the overall vision and can provide insights into the sales strategy.