Salesforce Certified Business Analyst (BA-201) Exam - Topic 1 Question 76 Discussion

Actual exam question for Salesforce's Salesforce Certified Business Analyst (BA-201) exam

Question #: 76
Topic #: 1

[All Salesforce Certified Business Analyst (BA-201) Questions]

Universal Container (CU) has brought in a business analyst to help implement an expensive AppExchange product in its Salesforce org to optimize the sales pipeline. The BA is free to speak to anyone at UC to gather the information they need to ensure success. The BA decides to speak to the stakeholders who are most impacted.

Which key stakeholder should the BA speak to first?

AVP of sales

BSales Users

CIT leaders

Show Suggested Answer

Suggested Answer: A

by Aleshia at May 02, 2026, 06:25 PM

Limited Time Offer

25%

Off

Get Premium Salesforce Certified Business Analyst (BA-201) Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Queenie

3 days ago

But if the users aren't on board, the app won't succeed.

upvoted 0 times

...

Merissa

8 days ago

VP of sales can provide strategic insights. Important to align goals.

upvoted 0 times

...

Mari

13 days ago

I disagree. Sales users know the day-to-day challenges better.

upvoted 0 times

...

Madelyn

18 days ago

I think the BA should talk to the VP of sales first. They set the vision.

upvoted 0 times

...

Josefa

23 days ago

Not sure if the VP is the best choice, what if they don’t know the details?

upvoted 0 times

...

Ludivina

29 days ago

Wait, why not start with the sales users? They know the pain points best!

upvoted 0 times

...

Ammie

1 month ago

IT leaders might have insights too, but they’re not the main users.

upvoted 0 times

...

Nickolas

1 month ago

I think the sales users should be the priority, they’re the ones using it daily.

upvoted 0 times

...

Elvera

1 month ago

Definitely the VP of sales, they set the direction!

upvoted 0 times

...

Amber

2 months ago

I feel like the VP of sales is the right choice, but I also see the argument for talking to sales users first. They might have the most relevant experiences to share.

upvoted 0 times

...

An

2 months ago

I remember a practice question where we had to prioritize stakeholders. It seems like IT leaders could also be important for implementation, but maybe not the first choice?

upvoted 0 times

...

Janna

2 months ago

I'm not so sure about that. What if the sales users have more immediate feedback on the current pipeline issues? They might have valuable day-to-day insights.

upvoted 0 times

...

Teri

2 months ago

I think the BA should definitely start with the VP of sales. They have the overall vision and can provide insights into the sales strategy.

upvoted 0 times

...

Alethea

2 months ago

I feel like the VP of sales is the right choice, but I also see the argument for talking to sales users first. They might have the most relevant experiences to share.

upvoted 0 times

...

Jade

4 months ago

I remember a practice question where we had to prioritize stakeholders. It seems like IT leaders could also be important for implementation, but maybe not the first choice?

upvoted 0 times

...

Alecia

4 months ago

I'm not so sure about that. What if the sales users have more immediate feedback on the current pipeline issues? They might have valuable day-to-day insights.

upvoted 0 times

...

Talia

4 months ago

I think the BA should definitely start with the VP of sales. They have the overall vision and can provide insights into the sales strategy.

upvoted 0 times

...