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Salesforce Certified Business Analyst (BA-201) Exam - Topic 1 Question 71 Discussion

A cloud Kicks business analyst (BA) is conducting user interviews with the support team as part of a migration to Salesforce. Serval users indicate they use multi-factor authentication (MFA) on their phones to log in to existing systems. Other users have located they access existing systems with only username and password.
B) verify the requirement with the security team.
A) Select the requirement used by the majority of the support team.
C) Bring the requirement to the product owner's attention.

Salesforce Certified Business Analyst (BA-201) Exam - Topic 1 Question 71 Discussion

Actual exam question for Salesforce's Salesforce Certified Business Analyst (BA-201) exam
Question #: 71
Topic #: 1
[All Salesforce Certified Business Analyst (BA-201) Questions]

A cloud Kicks business analyst (BA) is conducting user interviews with the support team as part of a migration to Salesforce. Serval users indicate they use multi-factor authentication (MFA) on their phones to log in to existing systems. Other users have located they access existing systems with only username and password.

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Suggested Answer: B

by Yuriko at Jan 05, 2026, 05:16 AM

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Jesusita
4 months ago
I feel like A is the best choice. User habits matter.
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Penney
4 months ago
Option C could be good too. The product owner should know.
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Antione
4 months ago
I prefer option B. Security is crucial.
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Geraldo
5 months ago
I think option A makes sense. Most users use MFA.
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Larue
5 months ago
Agree, MFA should be the standard for everyone!
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Stefanie
5 months ago
Wait, some people are still just using passwords? That’s risky!
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Herminia
5 months ago
Definitely need to check with security on this.
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Paulene
5 months ago
I only use a password, MFA seems too much hassle.
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Adelle
5 months ago
Most users are using MFA, right?
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Margart
6 months ago
I'm with Paulene on this one. A is the way to go, no need to overcomplicate things.
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Loren
6 months ago
Haha, I bet the security team is just waiting to pounce on any weak requirements. Better choose wisely!
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Kenny
6 months ago
Option A is the obvious choice. Why even consider the other options?
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Jovita
7 months ago
C is the right call here. The product owner needs to be aware of this requirement.
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Aleisha
7 months ago
I'd say B is the way to go. Verifying the requirement with the security team is crucial for a secure migration.
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Paulene
7 months ago
Definitely go with option A. That's the most logical choice based on the user interviews.
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Sommer
7 months ago
I think we might have had a similar scenario in our last session. Shouldn't we bring up the MFA requirement to the product owner as a priority?
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Franklyn
7 months ago
I feel like we should definitely verify with the security team first before making any assumptions about the majority's needs.
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Dolores
7 months ago
This reminds me of a practice question where we had to prioritize security requirements. I think we should focus on MFA since it seems more secure.
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Carissa
8 months ago
I remember we discussed how MFA is becoming a standard, but I'm not sure if it's the majority in this case.
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Eulah
8 months ago
I've got this! The key is to focus on the most common user requirement, which is the login method used by the majority of the support team. Once I've identified that, I'll double-check with the security team and then present it to the product owner.
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Leonor
8 months ago
Okay, let's think this through. First, I'd select the requirement used by the majority of the support team. Then, I'd verify that with the security team to make sure it aligns with their policies. Finally, I'd bring the confirmed requirement to the product owner.
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Vanda
8 months ago
Hmm, I'm a bit confused. Do we need to verify the requirement with the security team before bringing it to the product owner? Or can we just go straight to the product owner?
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Latonia
8 months ago
This seems like a straightforward question about gathering requirements from user interviews. I'd start by identifying the most common login method used by the support team.
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Yvonne
2 months ago
But we should also consider verifying with the security team, just to be safe.
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Claudio
2 months ago
Agreed! MFA is definitely the trend among the team.
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Julio
4 months ago
I think we should go with option A. Most users use MFA.
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