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Salesforce Certified Business Analyst (BA-201) Exam - Topic 1 Question 61 Discussion

Universal Containers wants to integrate its Salesforce org with the largest online professional network so its sales reps can view information directly on Salesforce records. The business analyst will write acceptance criteria for this scenario.What is an example of good acceptance criteria?
A) A sales rep can view current information directly in the Lead and Contact records.
B) A sales rep needs to have the CRM widget installed in the Lead and Contact Record Page Layout.
C) Install a CRM widget to allow sales reps to view information in the Lead and Contact records.

Salesforce Certified Business Analyst (BA-201) Exam - Topic 1 Question 61 Discussion

Actual exam question for Salesforce's Salesforce Certified Business Analyst (BA-201) exam
Question #: 61
Topic #: 1
[All Salesforce Certified Business Analyst (BA-201) Questions]

Universal Containers wants to integrate its Salesforce org with the largest online professional network so its sales reps can view information directly on Salesforce records. The business analyst will write acceptance criteria for this scenario.

What is an example of good acceptance criteria?

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Suggested Answer: A

This answer provides an example of good acceptance criteria for the scenario of integrating Salesforce with the largest online professional network. Acceptance criteria are statements that define the conditions that a solution must meet to be accepted by the stakeholders or users. Acceptance criteria should be clear, concise, testable, and measurable. This answer meets these criteria by stating what a sales rep can do (view current information), where they can do it (in the Lead and Contact records), and how they can verify it (directly). Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/prepare-for-the-salesforce-business-analyst-certification-exam


by Dona at Apr 09, 2025, 10:23 AM

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Karma
6 months ago
I thought we could just pull info without extra widgets?
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Eulah
6 months ago
I agree, option A seems the most straightforward!
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Mozell
6 months ago
Option B is important too, but it feels a bit limiting.
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Blythe
6 months ago
Wait, does that mean we need to install something first?
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Angella
6 months ago
A sales rep can view current information directly in the Lead and Contact records.
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Joseph
7 months ago
I'm a bit confused about option C. It mentions installing a widget, but isn't that more of a task than an acceptance criterion?
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Sheridan
7 months ago
I think we had a practice question similar to this, and I remember that good acceptance criteria should focus on the outcome. So, maybe A is the best choice?
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Lisha
7 months ago
I feel like option B is more about the setup rather than what the sales reps can actually do. It seems less like acceptance criteria to me.
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Angelo
7 months ago
I remember we talked about acceptance criteria needing to be specific and measurable. I think option A might fit that, but I'm not entirely sure.
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Kristofer
8 months ago
This is a tricky one. I want to make sure I understand the difference between acceptance criteria and system requirements. I'll need to carefully read the question and think through what would make good acceptance criteria for this integration scenario.
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Kiera
8 months ago
Okay, I've got this. The question is asking for an example of good acceptance criteria, so I'll focus on making sure the criteria are specific, testable, and aligned with the business requirements.
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Lenora
8 months ago
Hmm, I'm a bit unsure about this one. I know acceptance criteria are important, but I'm not totally confident in my ability to write good ones. I'll try to think through the key user needs and acceptance conditions.
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Rosalind
8 months ago
This looks like a straightforward question about acceptance criteria. I'll focus on making sure the criteria are clear, measurable, and address the key requirements.
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Kristeen
1 year ago
Option A is the way to go. Integrating the information directly into the records is the most elegant solution. Plus, it'll keep the sales team happy and productive.
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Lorean
12 months ago
Absolutely, keeping the sales team happy and productive should be a top priority for Universal Containers.
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Lorean
12 months ago
It's important to prioritize the sales team's efficiency when writing acceptance criteria.
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Yaeko
1 year ago
I agree, having the information directly in the records will streamline the process.
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Roosevelt
1 year ago
Option A is definitely the best choice. It will make the sales reps' job much easier.
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Beatriz
1 year ago
I'd have to go with A as well. The sales reps are probably already overwhelmed, so let's keep it simple!
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Huey
12 months ago
C) Install a CRM widget to allow sales reps to view information in the Lead and Contact records.
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Lorean
12 months ago
I agree, keeping it simple is key for user adoption.
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Felix
1 year ago
A) A sales rep can view current information directly in the Lead and Contact records.
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Danica
1 year ago
Hmm, I'm not sure. B and C both seem too technical for the acceptance criteria. A is the most straightforward option.
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Gladys
1 year ago
C) Yeah, A is definitely the best choice for acceptance criteria.
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Angella
1 year ago
B) I agree, A is clear and easy to understand.
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Delpha
1 year ago
A) A sales rep can view current information directly in the Lead and Contact records.
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Rodolfo
1 year ago
I agree, A is the correct answer. Anything requiring additional installations or configurations would be too complicated for the sales reps.
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Roxane
1 year ago
User 3: Installing a CRM widget might be too complex for them to handle.
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Thurman
1 year ago
User 2: I agree, that would be the most user-friendly option for the sales reps.
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Sheridan
1 year ago
User 1: A sales rep can view current information directly in the Lead and Contact records.
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Geoffrey
1 year ago
I prefer option C, installing a CRM widget seems like a more concrete solution for integration.
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Lyla
1 year ago
Option A is the best answer. Directly integrating the information into the Lead and Contact records is the most user-friendly approach.
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Dominga
1 year ago
User 2: Definitely, it makes it easier for them to access the information they need quickly.
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Claribel
1 year ago
User 1: I agree, having the information directly in the Lead and Contact records is the most convenient for sales reps.
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Cherri
1 year ago
I agree with Rory, having the ability to view current information directly in the Lead and Contact records is important.
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Rory
1 year ago
I think option A is a good acceptance criteria.
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