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Salesforce Certified B2C Solution Architect (Arch-302) Exam - Topic 8 Question 46 Discussion

Northern Trail Outfitters (NTO) wants to upgrade its customer service by providing the opportunity for customers to engage using social messaging channels such as Facebook, WhatsApp, and SMS to resolve issues and ask questions. They already use Marketing Cloud Mobile Connect and Social Studio. Alongside these, the Solution Architect also recommends implementing Digita I Engagement features in Service Cloud.Which two reasons should a Solution Architect use to justify those recommendations?Choose 2 answers
B) Mobile Connect only supports outbound messaging in selected countries and C) Social Studio does not support 1:1 messaging on the apps listed in the scenario
A) Mobile Connect lacks integration with the service agent console without Digital Engagement
D) Social Studio is limited to listening to social channel and not responding

Salesforce Certified B2C Solution Architect (Arch-302) Exam - Topic 8 Question 46 Discussion

Actual exam question for Salesforce's Salesforce Certified B2C Solution Architect (Arch-302) exam
Question #: 46
Topic #: 8
[All Salesforce Certified B2C Solution Architect (Arch-302) Questions]

Northern Trail Outfitters (NTO) wants to upgrade its customer service by providing the opportunity for customers to engage using social messaging channels such as Facebook, WhatsApp, and SMS to resolve issues and ask questions. They already use Marketing Cloud Mobile Connect and Social Studio. Alongside these, the Solution Architect also recommends implementing Digita I Engagement features in Service Cloud.

Which two reasons should a Solution Architect use to justify those recommendations?

Choose 2 answers

Show Suggested Answer Hide Answer
Suggested Answer: B, C

by Norah at Jun 24, 2022, 09:12 PM

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Catarina
10 months ago
B seems a bit off, are there really that many restrictions?
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Caitlin
10 months ago
Totally agree with A and D!
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Lashaunda
10 months ago
Wait, does Social Studio really not support 1:1 messaging?
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Albina
11 months ago
I think C makes sense too.
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Floyd
11 months ago
A is definitely a valid reason!
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Eleonora
11 months ago
I feel like C could be relevant since Social Studio's capabilities might not cover 1:1 messaging, but I need to double-check that.
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Casie
11 months ago
I practiced a question similar to this, and I think B is about the limitations of Mobile Connect in certain regions, but I’m not confident.
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Tiffiny
11 months ago
I remember that Mobile Connect is more about sending messages rather than integrating with service agents, so A might be a good choice.
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Brock
11 months ago
I’m not entirely sure, but I think Social Studio can only listen and not respond, which makes D a strong candidate too.
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Elvera
11 months ago
I think I've got a handle on this. The "As Needed" option means the system will determine when to calculate the field, based on the referenced fields.
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Vincenza
11 months ago
Hmm, I'm not totally sure about this one. I know the Elastic Resource Capacity pattern is about dynamic resource allocation, but I'm not 100% confident on the specific resources it covers.
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