Discuss Salesforce Salesforce Certified B2C Solution Architect (Arch-302) Exam Topic 8 Question 46

Northern Trail Outfitters (NTO) wants to upgrade its customer service by providing the opportunity for customers to engage using social messaging channels such as Facebook, WhatsApp, and SMS to resolve issues and ask questions. They already use Marketing Cloud Mobile Connect and Social Studio. Alongside these, the Solution Architect also recommends implementing Digita I Engagement features in Service Cloud.

Which two reasons should a Solution Architect use to justify those recommendations?

Choose 2 answers

AMobile Connect lacks integration with the service agent console without Digital Engagement

BMobile Connect only supports outbound messaging in selected countries

CSocial Studio does not support 1:1 messaging on the apps listed in the scenario

DSocial Studio is limited to listening to social channel and not responding

Suggested Answer: B, C

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11 comments · newest first

Catarina 12 months ago

B seems a bit off, are there really that many restrictions?

Caitlin 12 months ago

Totally agree with A and D!

Lashaunda 12 months ago

Wait, does Social Studio really not support 1:1 messaging?

Albina 1 year ago

I think C makes sense too.

Floyd 1 year ago

A is definitely a valid reason!

Eleonora 1 year ago

I feel like C could be relevant since Social Studio's capabilities might not cover 1:1 messaging, but I need to double-check that.

Casie 1 year ago

I practiced a question similar to this, and I think B is about the limitations of Mobile Connect in certain regions, but I’m not confident.

Tiffiny 1 year ago

I remember that Mobile Connect is more about sending messages rather than integrating with service agents, so A might be a good choice.

Brock 1 year ago

I’m not entirely sure, but I think Social Studio can only listen and not respond, which makes D a strong candidate too.

Elvera 1 year ago

I think I've got a handle on this. The "As Needed" option means the system will determine when to calculate the field, based on the referenced fields.

Vincenza 1 year ago

Hmm, I'm not totally sure about this one. I know the Elastic Resource Capacity pattern is about dynamic resource allocation, but I'm not 100% confident on the specific resources it covers.

Salesforce Certified B2C Solution Architect (Arch-302) Exam - Topic 8 Question 46 Discussion