Discuss Salesforce Salesforce Certified B2C Solution Architect (Arch-302) Exam Topic 8 Question 32

An insurance company needs the ability to relate contacts to their workplace to track which services are paid by the employee benefits. Contacts receive emails to notify them of new policy offerings. Agents also need to relate adults in the same household who share access to financial resources and policy information to sign them up for the right policies. Adjusters need the ability to see and respond to claims from anyone in the household. Independent agents need daily access to customer data as well. Customers also need periodic access to claims and policy information for their household. The company also wants to track what data searches are performed by agents and adjusters on the platform to analyze their work.

Which products should a Solution Architect recommend in addition to Insurance for Financial Services and Experience Cloud to meet these needs?

AShield and Event Monitoring Analytics App, Pardot

BDigital Engagement, Shield with Splunk, Social Engagement Studio

CREST API Event Monitoring and Tableau CRM, Marketing Engagement Studio

DSalesforce Field Service, Shield Encryption at rest. Digital Engagement

Suggested Answer: A

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13 comments · newest first

Pa 12 months ago

Shield Encryption is crucial, but I’m not sold on Field Service here.

Jacquelyne 12 months ago

Digital Engagement is definitely a must-have for customer interaction!

Bette 12 months ago

Wait, are we sure about needing Splunk? Seems overkill.

Son 1 year ago

I disagree, option C seems more comprehensive for analytics.

Justine 1 year ago

I think option B makes the most sense for tracking data.

Santos 1 year ago

I feel like Salesforce Field Service could be useful for managing claims, but I’m not confident if it fits all the requirements mentioned in the question.

Sena 1 year ago

I recall something about needing to relate contacts to their workplace, but I'm struggling to connect that to the options. Maybe REST API Event Monitoring could help with data integration?

Werner 1 year ago

I'm not entirely sure, but I think Digital Engagement might help with customer access to claims and policy info. It sounds familiar from our practice questions.

Tresa 1 year ago

I remember we discussed the importance of tracking data searches for agents and adjusters. I think Shield and Event Monitoring could be relevant here.

Kara 1 year ago

I'm a bit confused by this question. I know cryptocurrency is related to blockchain, but I'm not sure if the other options like high-performance computing and public transactions are also relevant. I'll have to review my notes and try to understand the key technical components that enable cryptocurrency to function.

Johanna 1 year ago

I'm a bit confused here. Should we be searching for the old "Customer" record type or the new "Client" one? Not sure which keywords to use.

Ma 1 year ago

Remember the time-value trick: a monthly SIP for 15 years to fund two future weddings.

Avery 1 year ago

I'm a bit confused by the wording of the question. What exactly does "effective" and "periodically desirable" mean in this context? I'll need to re-read it carefully.

Salesforce Certified B2C Solution Architect (Arch-302) Exam - Topic 8 Question 32 Discussion