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Salesforce Exam B2C Solution Architect Topic 7 Question 74 Discussion

Actual exam question for Salesforce's B2C Solution Architect exam
Question #: 74
Topic #: 7
[All B2C Solution Architect Questions]

Northern Trail Outfitters (NTO) operates its website on B2C Commerce. NTO recently decided to update its Customer Service from a bespoke solution to Service Cloud.

NTO currently has around two million customer records in its B2C Commerce database that need to be migrated into Service Cloud.

What should a Solution Architect recommend to export all the customer data from B2C Commerce and import into Service Cloud without additional development7

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Suggested Answer: B, D

Working with stakeholders to create a customer journey map that improves conversions and running reports on the value of cart items and time since the last activity are two tactics that a Solution Architect could recommend to understand how to optimize the checkout process. A customer journey map is a visual representation of the steps and interactions that a customer goes through when engaging with a company or brand. It can help identify pain points, opportunities, and best practices for improving conversions. Running reports on the value of cart items and time since the last activity can help analyze the shopping behavior and preferences of customers, as well as identify potential reasons for cart abandonment.


by Cletus at Sep 10, 2024, 10:51 PM

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Karon
6 days ago
I'd recommend Option B, but I also have a sneaking suspicion that the data might arrive in Service Cloud with a few extra emojis or memes attached. Hey, at least it'll keep the customer service team entertained!
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Coleen
10 days ago
I'm not sure, I think we could also consider exporting the data using Business Manager and importing it into Salesforce using Data Loader.
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Teddy
11 days ago
I agree with Mattie. It seems like the most efficient way to migrate the customer data.
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Olive
11 days ago
Option B it is! Though I do wonder if the Data Import Wizard can handle the sheer volume of data. Maybe we should stock up on coffee and energy drinks just in case.
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Pedro
14 days ago
Ah, the age-old dilemma of choosing between APIs and UI-based tools. I'd go with Option B as well. It's the most straightforward and probably the fastest way to get those two million customer records into Service Cloud.
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Joesph
17 days ago
I'm not sure about using the Business Manager to export the data. Shouldn't we be using the APIs to ensure a more reliable and secure data transfer? Option B looks like the best choice here.
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Cheryll
18 days ago
Option B seems like the most straightforward approach. Using the B2C Commerce APIs to export the data and then importing it directly into Salesforce using the Data Import Wizard sounds like the easiest way to get the job done.
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Mattie
25 days ago
I think we should export the data using B2C Commerce APIs and import it into Salesforce using Data Loader.
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