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Salesforce Exam B2C Solution Architect Topic 7 Question 73 Discussion

Actual exam question for Salesforce's B2C Solution Architect exam
Question #: 73
Topic #: 7
[All B2C Solution Architect Questions]

A company uses Service Cloud and B2C Commerce and now wants to enable the 'Order on Behalf of functionality on its storefront.

Which two actions should a Solution Architect take to ensure agents can use the 'Order on Behalf of' functionality?

Choose 2 answers

Show Suggested Answer Hide Answer
Suggested Answer: C

Creating Individuals within CDP and creating customer groups within B2C Commerce with the correct segments are the configurations that a Solution Architect should create to correctly identify unified profiles as individuals between CDP and B2C Commerce. Individuals are the entities that represent a person in CDP and can be created from various data sources using identity resolution rules. Customer groups are the entities that represent a segment of customers in B2C Commerce and can be created using attributes or rules. The Commerce CDP Connector allows for bi-directional synchronization of Individuals and customer groups between CDP and B2C Commerce, enabling a unified profile process.


by Wenona at Aug 22, 2024, 06:31 PM

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Benedict
1 months ago
I'm going with B and C. Gotta make sure the agents have the right permissions and accounts set up in both systems. Wouldn't want them to accidentally order a truckload of glow-in-the-dark socks on behalf of a customer!
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Timmy
11 days ago
SSO between B2C Commerce and Service Cloud could also streamline the process for agents.
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Derrick
12 days ago
Definitely, we don't want any accidental orders of glow-in-the-dark socks!
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Truman
1 months ago
I agree, making sure the permissions and accounts are set up correctly is crucial.
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Fabiola
2 months ago
Haha, I bet the poor agents are going to need a degree in IT just to figure out how to place an order for a customer. B and C seem like the way to go.
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Dortha
29 days ago
Hopefully the company provides some training for the agents to make sure they understand how to use the functionality.
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Clorinda
1 months ago
I agree, those two options seem like the most important steps to take.
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Emilio
1 months ago
Yeah, it does sound pretty complicated. B and C make sense to me too.
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Rosenda
2 months ago
Definitely B and C. You can't order on behalf of someone if you don't have access to their account in the first place.
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Eric
27 days ago
Yes, having the right permissions and user records is crucial for agents to use that feature.
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Herman
2 months ago
I agree, B and C are essential for enabling 'Order on Behalf of' functionality.
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Jerrod
2 months ago
In addition to that, we should configure agents to use SSO between B2C Commerce and Service Cloud for seamless integration.
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Maurine
2 months ago
I agree with Ollie. We also need to verify that the permissions for the B2C Commerce account support 'Order on Behalf of'.
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Theola
2 months ago
I think B and C are the correct answers. The agents need to have access in both systems to use the 'Order on Behalf of' functionality.
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Estrella
19 days ago
Exactly, and making sure agents have user records in Service Cloud and accounts created in B2C Commerce is crucial as well.
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Tanja
27 days ago
So, applying the 'Order on Behalf of' permission set to Service Cloud users and verifying permissions in B2C Commerce are important.
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Vincent
30 days ago
Yes, that makes sense. They need to have permissions in both Service Cloud and B2C Commerce.
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Ettie
1 months ago
I agree, the agents need access in both systems to use the 'Order on Behalf of' functionality.
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Ollie
2 months ago
I think we should apply the 'Order on Behalf of' permission set to Service Cloud users.
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