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A merchant has a requirement to engage customers with a series of promotional messaging including a coupon offer generated in B2C
Commerce. Reminder emails are sent to those customers who have not redeemed the coupon 10 and 2 days before its expiration.
Which three elements are required to support this scenario?
Choose 3 answers
Suggested Answer: A, C
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Documenting the data type and size constraints in each system is important to ensure that the entities are mapped correctly and that no data is lost or corrupted during the integration process. Mapping B2C Commerce profile to Salesforce Platform Contact and to Marketing Cloud Contact is a best practice for cross-cloud data mapping design, as it allows for a consistent view of the customer across all platforms and enables cross-channel marketing and service capabilities.
32 comments · newest first
AL
Alysa
11 months ago
E seems unnecessary for this scenario, right?
RY
Ryan
11 months ago
I agree, A and B are must-haves!
NA
Na
12 months ago
Wait, can you really manage coupons with C? Sounds odd.
KI
Kiera
12 months ago
I think A is also essential for connecting the services.
BE
Bethanie
1 year ago
Definitely need B for the API calls!
TI
Timmy
1 year ago
I recall a practice question that emphasized the need for Marketing Cloud Connect, so I wonder if option A is necessary for this scenario too.
AL
Alease
1 year ago
I think Service Cloud could be relevant for managing the coupon redemption process, but I’m not completely confident about that.
SH
Shanice
1 year ago
I'm not entirely sure, but I feel like we might need the Marketing Cloud Installed Package to set everything up properly.
QU
Quinn
1 year ago
I remember we discussed the importance of integrating B2C Commerce with Marketing Cloud, so I think option B might be crucial for calling those APIs.
LO
Lorean
1 year ago
Okay, I think I'm starting to see the pieces coming together. This is going to require some integration between the different Salesforce clouds, but I feel like I have a good handle on the approach.
BA
Barrett
1 year ago
I think I've got a strategy here. The key is connecting Marketing Cloud to the B2C Commerce system, and then using Service Cloud to manage the coupon redemption and support. The reminder emails can be handled through Marketing Cloud.
JU
Junita
1 year ago
I'm a bit confused on the options here. I'm not sure if the Marketing Cloud Installed Package is the right choice, or if we need the B2C Commerce cartridge to call the Marketing Cloud APIs.
MA
Mary
1 year ago
Okay, let me see if I can break this down. We need to connect Marketing Cloud to the B2C Commerce system, and also have some way to manage the coupon redemption.
LA
Laila
1 year ago
This looks like a tricky one. I'll need to think through the key elements required to support the scenario.
CA
Carli
1 year ago
Comparison to risk appetite seems like the most logical choice here. We need to prioritize addressing risks that exceed the organization's acceptable level.
HY
Hyman
1 year ago
Nailed it! B2C Commerce, Service Cloud, and Marketing Cloud are the holy trinity for this promotional extravaganza.
NA
Nakita
1 year ago
D) Marketing Cloud Installed Package
SH
Sherman
1 year ago
B) B2C Commerce cartridge to call Marketing Cloud APIs
JE
Jettie
1 year ago
A) Marketing Cloud Connect for Service to Marketing Cloud
VA
Valentine
2 years ago
E? Really? An 82C Commerce storefront? I thought we were in the 21st century, not the 82nd century!
IL
Iluminada
1 year ago
D: E) 82C Commerce storefront
NE
Nelida
1 year ago
C: D) Marketing Cloud Installed Package
ZA
Zana
1 year ago
B: B) B2C Commerce cartridge to call Marketing Cloud APIs
ME
Melodie
2 years ago
A: A) Marketing Cloud Connect for Service to Marketing Cloud
WI
Wilda
2 years ago
Ah, the classic coupon redemption saga! I hope the customers don't forget to redeem them, or else it's just a big tease.
MA
Mari
1 year ago
E) B2C Commerce storefront
AZ
Azzie
1 year ago
B) B2C Commerce cartridge to call Marketing Cloud APIs
KA
Karrie
2 years ago
A) Marketing Cloud Connect for Service to Marketing Cloud
LA
Lashawna
2 years ago
B, C, and D seem to be the required elements for this scenario. Marketing Cloud Connect for Service to Marketing Cloud is not necessary here.
GI
Gilberto
2 years ago
I think the correct elements are A, D, and E because they are essential for integrating Marketing Cloud with B2C Commerce.
GO
Golda
2 years ago
I disagree, I believe it's B, C, and E that are needed.
SH
Sheridan
2 years ago
I think the required elements are A, B, and D.