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A company uses Salesforce to store accounts and contacts. All users have switched to the Lightning Experience user interface. The Account Hierarchy feature is used extensively to relate companies to their subsidiaries. A Solution Architect finds that the data migration process is creating duplicate contacts with different primary accounts.
Which two options can the Solution Architect use to ensure that there is only a single contact for a particular person across all the subsidiaries of a company?
Choose 2 answers
Suggested Answer: A
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11 comments · newest first
CH
Chauncey
12 months ago
I agree, we need a solid solution to avoid duplicates!
CO
Cornell
12 months ago
Third-party apps might complicate things more than needed.
AL
Alberto
12 months ago
Wait, can Lightning Data Services really help with this?
MA
Margret
1 year ago
I think Duplicate Matching Rules could work too.
PE
Pete
1 year ago
Definitely go with Customer 360 Data Manager!
TR
Trinidad
1 year ago
Lightning Data Services sounds familiar, but I can't recall if it specifically addresses duplicate contacts in this scenario.
FI
Filiberto
1 year ago
I practiced a similar question about managing duplicates, and I feel like a third-party app might be a good option too.
JE
Jenelle
1 year ago
I think Customer 360 Data Manager could help with this, but I’m not clear on how it integrates with existing data.
ME
Mertie
1 year ago
I remember we discussed Duplicate Matching Rules in class, but I'm not entirely sure how they work with contacts across subsidiaries.
MO
Mose
1 year ago
I'm a bit confused by this question. There are a few options that seem potentially relevant, but I'm not entirely sure which two would be the best approach. I'll have to re-read the question and options carefully.
MA
Madalyn
1 year ago
This is a good one. I think the answer is option B - "Configure port port-id Ethernet mode access". That will set the port to access mode, which is required for a SAP. I'm feeling good about this.