Discuss Salesforce Salesforce Certified B2C Solution Architect (Arch-302) Exam Topic 6 Question 2

An organization wants to add Service Cloud to their existing Salesforce Org currently hosting Sales Cloud. They know that an integrated customer service experience is a key component of a successful long-term relationship with their customers. After doing some research they learned that the Service Cloud connector can help start their implementation and they are now ready to proceed.

Which two functionality considerations should they be aware of when introducing the B2C Commerce to Service Cloud Connector into an existing Salesforce Org?

Choose 2 answers

AIn order to implement the Service Cloud Connector it is necessary to enable Person Accounts, a change which cannot be reverted once implemented.

BThe Service Cloud Connector is distributed as a managed package that can be extended to meet client-specific needs but with core functionality that cannot be altered.

CThe Service Cloud Connector natively supports accounts and contacts, households, and multi-brand customer models.

DThe Service Cloud Connector provides a collection of Lightning and Visualforce components that display customer and order information within Service Cloud, which needs to be customized and deployed by a developer.

Suggested Answer: B

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12 comments · newest first

Ezekiel 12 months ago

Wait, are we sure about A? That sounds risky!

Wei 12 months ago

D is true, but customizing those components can be a pain!

Valentine 12 months ago

C sounds great, but does it really support multi-brand models?

Kristofer 1 year ago

Totally agree, B is spot on about the managed package limitations.

Leota 1 year ago

A is a big deal, once you enable Person Accounts, there's no going back!

Edmond 1 year ago

I feel like the connector's support for multi-brand models was mentioned in our study group, but I can't remember the details.

Kimberlie 1 year ago

I think the managed package aspect is important; it means we can customize it, but I can't recall if we can change the core functionality.

Tijuana 1 year ago

I remember discussing how Person Accounts are crucial for B2C models, but I'm not sure if enabling them is irreversible.

Thurman 1 year ago

I vaguely recall that the Lightning components need customization by a developer, but I’m not confident about how extensive that customization has to be.

Doyle 1 year ago

I'm a bit confused by this question. The options all seem to be related to security, but I'm not sure which one is the best fit. I'll need to review my notes on IBM Content Search Services to see if I can figure this out.

Fannie 1 year ago

The last practice question was about board member classifications, and I feel like outside director is the right call for Dr. Porter. But is Polestar a holding company?

Paris 1 year ago

This question requires some specific knowledge about JD Edwards deployment options on the Oracle public cloud. I'll need to carefully consider the capabilities of each tool listed.

Salesforce Certified B2C Solution Architect (Arch-302) Exam - Topic 6 Question 2 Discussion