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Salesforce Certified B2C Solution Architect (Arch-302) Exam - Topic 6 Question 12 Discussion

A company wants to send a coupon code to VIP customers who have abandoned their cart. The company also wants to track email open and forward count, as well as disable the coupon code after a single use.Which set of platforms and native services should a Solution Architect recommend to satisfy these requirements?
B) Marketing Cloud for customer segmentation; B2C Commerce for creation of coupon codes; B2C Commerce and Marketing Cloud functionalities to send abandoned cart emails; Marketing Cloud to track email opens and forwards.
A) Service Cloud for customer segmentation; third-party service for creation of coupon codes; B2C Commerce and Marketing Cloud functionalities to send abandoned cart emails; Service Cloud to track email opens and forwards.
C) B2C Commerce for customer segmentation; Service Cloud for creation of coupon codes; B2C Commerce and Marketing Cloud functionalities to send abandoned cart emails; Service Cloud to track email opens and forwards.
D) Marketing Cloud for customer segmentation; Service Cloud for creation of coupon codes; B2C Commerce to send abandoned cart emails; Tableau CRM to track email opens and forwards.

Salesforce Certified B2C Solution Architect (Arch-302) Exam - Topic 6 Question 12 Discussion

Actual exam question for Salesforce's Salesforce Certified B2C Solution Architect (Arch-302) exam
Question #: 12
Topic #: 6
[All Salesforce Certified B2C Solution Architect (Arch-302) Questions]

A company wants to send a coupon code to VIP customers who have abandoned their cart. The company also wants to track email open and forward count, as well as disable the coupon code after a single use.

Which set of platforms and native services should a Solution Architect recommend to satisfy these requirements?

Show Suggested Answer Hide Answer
Suggested Answer: B

by Annelle at May 05, 2022, 05:59 PM

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Marge
10 months ago
I like A for its comprehensive approach, but B is solid too!
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Arlette
10 months ago
Wait, can you really disable a coupon after one use with these platforms?
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Jodi
10 months ago
Not sure about option D, Tableau CRM seems unnecessary here.
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Selma
11 months ago
Definitely agree, B2C Commerce is key for abandoned carts!
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Taryn
11 months ago
I think option B makes the most sense for tracking and coupon creation.
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Kerry
11 months ago
I’m leaning towards option B, but I’m a bit confused about whether B2C Commerce can handle both the coupon creation and the email sending effectively.
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Tamekia
11 months ago
I feel like Service Cloud might not be the best fit for tracking email opens. Wasn't it Marketing Cloud that handled that?
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Louisa
11 months ago
I remember practicing a similar question where B2C Commerce was used for coupon codes. That might be relevant here too.
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Chau
11 months ago
I think Marketing Cloud is definitely the right choice for customer segmentation, but I'm not sure about the coupon code creation part.
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Stefanie
11 months ago
I'm a bit confused on this one. I'll have to review my notes on SQL Server deployment requirements.
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Shanice
11 months ago
Hmm, I'm not sure about this one. I'll need to think it through carefully before selecting an answer.
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Scarlet
11 months ago
Hmm, this is a tricky one. The sentence mentions a lot of different types of personal data, but I'm not sure which specific category it's referring to. I'll have to think this through carefully.
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Tran
11 months ago
I'm not sure I'm comfortable with Option D. Involving a human administrator to manually resolve conflicts seems like it could introduce delays and additional complexity that we're trying to avoid.
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Margery
11 months ago
I think we need to configure the DNS SRV record for Cisco UDS, but I'm unsure whether it should be using TCP or TLS.
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