Discuss Salesforce Salesforce Certified B2C Solution Architect (Arch-302) Exam Topic 6 Question 12

A company wants to send a coupon code to VIP customers who have abandoned their cart. The company also wants to track email open and forward count, as well as disable the coupon code after a single use.

Which set of platforms and native services should a Solution Architect recommend to satisfy these requirements?

AService Cloud for customer segmentation; third-party service for creation of coupon codes; B2C Commerce and Marketing Cloud functionalities to send abandoned cart
emails; Service Cloud to track email opens and forwards.

BMarketing Cloud for customer segmentation; B2C Commerce for creation of coupon codes; B2C Commerce and Marketing Cloud functionalities to send abandoned cart
emails; Marketing Cloud to track email opens and forwards.

CB2C Commerce for customer segmentation; Service Cloud for creation of coupon codes; B2C Commerce and Marketing Cloud functionalities to send abandoned cart emails;
Service Cloud to track email opens and forwards.

DMarketing Cloud for customer segmentation; Service Cloud for creation of coupon codes; B2C Commerce to send abandoned cart emails; Tableau CRM to track email opens
and forwards.

Suggested Answer: B

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14 comments · newest first

Marge 12 months ago

I like A for its comprehensive approach, but B is solid too!

Arlette 12 months ago

Wait, can you really disable a coupon after one use with these platforms?

Jodi 12 months ago

Not sure about option D, Tableau CRM seems unnecessary here.

Selma 1 year ago

Definitely agree, B2C Commerce is key for abandoned carts!

Taryn 1 year ago

I think option B makes the most sense for tracking and coupon creation.

Kerry 1 year ago

I’m leaning towards option B, but I’m a bit confused about whether B2C Commerce can handle both the coupon creation and the email sending effectively.

Tamekia 1 year ago

I feel like Service Cloud might not be the best fit for tracking email opens. Wasn't it Marketing Cloud that handled that?

Louisa 1 year ago

I remember practicing a similar question where B2C Commerce was used for coupon codes. That might be relevant here too.

Chau 1 year ago

I think Marketing Cloud is definitely the right choice for customer segmentation, but I'm not sure about the coupon code creation part.

Stefanie 1 year ago

I'm a bit confused on this one. I'll have to review my notes on SQL Server deployment requirements.

Shanice 1 year ago

Hmm, I'm not sure about this one. I'll need to think it through carefully before selecting an answer.

Scarlet 1 year ago

Hmm, this is a tricky one. The sentence mentions a lot of different types of personal data, but I'm not sure which specific category it's referring to. I'll have to think this through carefully.

Tran 1 year ago

I'm not sure I'm comfortable with Option D. Involving a human administrator to manually resolve conflicts seems like it could introduce delays and additional complexity that we're trying to avoid.

Margery 1 year ago

I think we need to configure the DNS SRV record for Cisco UDS, but I'm unsure whether it should be using TCP or TLS.

Salesforce Certified B2C Solution Architect (Arch-302) Exam - Topic 6 Question 12 Discussion