Salesforce Certified B2C Solution Architect (Arch-302) Exam - Topic 5 Question 90 Discussion

Actual exam question for Salesforce's Salesforce Certified B2C Solution Architect (Arch-302) exam

Question #: 90
Topic #: 5

[All Salesforce Certified B2C Solution Architect (Arch-302) Questions]

Refer to the exhibit.

A beauty brand is planning to re-platform their existing website onto B2C Commerce. As part of the re-platform they will create a new social community where beauty insiders can view how-to videos, share tips, and favorite products. As part of the overall solution, the beauty brand is going to implement 82C Commerce, Experience Cloud, and Salesforce Identity.

Each beauty insider can store and update important profile and commerce information like email, phone number, beauty preferences, and saved addresses.

Which application should a Solution Architect recommend to set up the primary profile after reviewing the workflow and attempting to minimize migration of customer profile data?

ASalesforce Identity

BService Cloud

CExperience Cloud

DB2C Commerce

Show Suggested Answer

Suggested Answer: D

Option D is correct because B2C Commerce should be the system of record for the primary profile after reviewing the workflow and attempting to minimize migration of customer profile data. B2C Commerce is the first point of contact for customers who register an account before making their first purchase, and it can store and update important profile and commerce information like email, phone number, beauty preferences, and saved addresses. B2C Commerce can also integrate with Experience Cloud and Salesforce Identity to provide a consistent and secure user experience across the social community and the ecommerce site.

Option A is incorrect because Salesforce Identity should not be the system of record for the primary profile after reviewing the workflow and attempting to minimize migration of customer profile data. Salesforce Identity is mainly used for authentication and identity management purposes, not for storing and updating customer profile and commerce information. Salesforce Identity can also integrate with Experience Cloud and B2C Commerce to provide a single sign-on (SSO) experience for customers across the social community and the ecommerce site.

Option B is incorrect because Address book should not be the system of record for the primary profile after reviewing the workflow and attempting to minimize migration of customer profile data. Address book is not a system or an application, but rather a feature or a data element that can be stored and updated in B2C Commerce or other Salesforce clouds.

Option C is incorrect because Wishlist should not be the system of record for the primary profile after reviewing the workflow and attempting to minimize migration of customer profile data. Wishlist is not a system or an application, but rather a feature or a data element that can be stored and updated in B2C Commerce or other Salesforce clouds.

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by Whitley at Jun 14, 2025, 05:16 PM

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Cherelle

5 months ago

Not sure if Identity can handle all the data migration smoothly.

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Whitney

6 months ago

Totally agree, it streamlines the profile management!

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Sylvie

6 months ago

I think Salesforce Identity is the best choice for the primary profile setup.

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Tasia

6 months ago

Wait, why not B2C Commerce? Seems like a better fit for e-commerce.

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Linwood

6 months ago

Experience Cloud could work too, but I’m leaning towards Identity.

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Janey

6 months ago

I feel like Service Cloud could help with customer support, but I don't recall it being the primary choice for profile management in our studies.

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Gary

7 months ago

I remember that B2C Commerce focuses more on transactions, so it might not be the right option for setting up profiles.

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Leonida

7 months ago

This reminds me of a practice question where Experience Cloud was highlighted for community features. Maybe it could be a good fit here too?

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Eladia

7 months ago

I think we discussed how Salesforce Identity is crucial for managing user profiles, but I'm not entirely sure if it's the best choice for minimizing data migration.

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Charolette

7 months ago

Based on the information provided, I think Salesforce Identity is the way to go. It's specifically designed for managing customer profiles and identities, which aligns with the requirement to minimize data migration. The other options don't seem as well-suited for that primary need.

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Verda

7 months ago

I'm a bit confused by the different Salesforce products mentioned. I know Salesforce Identity is for identity management, but how does that differ from Experience Cloud or B2C Commerce? I'll need to review the capabilities of each to determine the best fit.

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Jacinta

8 months ago

Okay, let me break this down step-by-step. The key is to minimize migration of customer profile data, so I need to consider which application would best handle that requirement. I'm leaning towards Salesforce Identity, but I'll double-check the other options just to be sure.

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Delfina

8 months ago

Hmm, I'm a bit unsure here. The question mentions implementing Experience Cloud, so that could also be a viable option for managing the customer profiles. I'll need to think this through carefully.

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Kimberlie

8 months ago

This question seems straightforward. I think the answer is Salesforce Identity since it's designed for managing customer profiles and identity.

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Veronika

11 months ago

I'm just hoping the beauty insiders can store their 'beauty preferences' in the cloud, and not in a physical shoebox under their bed. That would be a real profile management nightmare!

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Cassandra

11 months ago

What, no option for 'All of the Above'? That's the only way I'd be able to answer this question correctly!

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Katie

11 months ago

I'm going with C) Experience Cloud. That's where the beauty insiders can manage their profiles and engage with the community features. Plus, it'll minimize the migration of customer data. Easy choice!

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Donette

10 months ago

Yeah, Experience Cloud is definitely the way to go for this scenario. It's all about creating that seamless experience for the beauty insiders.

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Devorah

10 months ago

I agree, C) Experience Cloud seems like the best option for managing profiles and engaging with the community.

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Xuan

11 months ago

Hmm, this is a tricky one. I'm torn between C) Experience Cloud and D) B2C Commerce. Experience Cloud might be the better choice to handle the community aspects, but B2C Commerce is where the ecommerce data will be housed.

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Dolores

11 months ago

D) B2C Commerce seems like the obvious choice here. The question mentions that the brand is re-platforming their website onto B2C Commerce, so that's where the profile data should be stored.

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