Salesforce Certified B2C Solution Architect (Arch-302) Exam - Topic 5 Question 89 Discussion

Actual exam question for Salesforce's Salesforce Certified B2C Solution Architect (Arch-302) exam

Question #: 89
Topic #: 5

[All Salesforce Certified B2C Solution Architect (Arch-302) Questions]

A company uses B2C Commerce, Marketing Cloud, and Service Cloud and requires that customers create an account before making their first purchase.

Which system creates the customer ID and which system creates an additional ID to use as the customer primary record?

AService Cloud creates a customer ID and an additional ID to be used as the primary record.

BA B2C Commerce creates a customer ID and an additional ID to be used as the primary record.

CMarketing Cloud creates a customer ID but the primary ID should be created through B2C Commerce.

DB2C Commerce creates a customer ID but the primary record should be created through Service Cloud.

Show Suggested Answer

Suggested Answer: D

Option D is correct because B2C Commerce creates a customer ID when a customer registers an account before making their first purchase, but the primary record should be created through Service Cloud using an external ID field that matches the customer ID from B2C Commerce. This way, Service Cloud can store additional customer information and provide a single source of truth for customer data across multiple Salesforce clouds.

Option A is incorrect because Service Cloud does not create a customer ID when a customer registers an account on B2C Commerce, nor does it create an additional ID to be used as the primary record. Service Cloud uses an external ID field that matches the customer ID from B2C Commerce to create or update customer records.

Option B is incorrect because B2C Commerce does not create an additional ID to be used as the primary record when a customer registers an account. B2C Commerce only creates a customer ID that can be matched with an external ID field in Service Cloud or other Salesforce clouds.

Option C is incorrect because Marketing Cloud does not create a customer ID when a customer registers an account on B2C Commerce, nor does it create a primary ID that should be used by other Salesforce clouds. Marketing Cloud uses subscriber keys that can be mapped to customer IDs from B2C Commerce or other external systems.

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Winfred

2 months ago

Wait, are we sure about that? Seems a bit off to me.

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Miriam

2 months ago

Sounds about right, I agree with B2C Commerce for the ID.

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Laurel

2 months ago

I think Service Cloud handles the primary record, right?

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Lea

3 months ago

I’m pretty sure Marketing Cloud doesn’t create IDs at all.

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Merilyn

3 months ago

B2C Commerce definitely creates the customer ID.

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Erin

3 months ago

I feel like Marketing Cloud is more about engagement, not account creation, but I can't recall the specifics.

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Ashton

3 months ago

I practiced a similar question where B2C Commerce created the customer ID, so I'm leaning towards that option.

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Hassie

4 months ago

I think Service Cloud handles customer records, but I might be mixing it up with Marketing Cloud.

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Graham

4 months ago

I remember that B2C Commerce is usually responsible for customer accounts, but I'm not sure about the primary ID part.

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Izetta

4 months ago

Alright, let me try to break this down. B2C Commerce is creating the customer account, so that makes sense. And since Service Cloud is mentioned, I'm guessing that's where the primary record ID is coming from. I'll go with option D on this one.

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Rusty

4 months ago

I'm a little confused on this one. I know B2C Commerce, Marketing Cloud, and Service Cloud all have their own ways of handling customer data, but I'm not sure how they interact in this specific scenario. I'll need to review the details carefully.

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Kristine

4 months ago

I think the key here is understanding the relationship between the different Salesforce products. B2C Commerce is likely creating the customer account, but the primary record ID could be coming from somewhere else, like Service Cloud.

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Scarlet

5 months ago

Okay, let's see. Since the question mentions B2C Commerce, I'm guessing that's where the customer account is created initially. But I'm not sure which system would create the primary record ID.

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Fatima

5 months ago

Hmm, this seems like a tricky one. I'll need to think through the different Salesforce products and how they might interact with customer IDs.

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Hubert

8 months ago

Ugh, these Salesforce questions are always so convoluted. I'm just going to go with my gut and say D. That seems like the most logical answer to me.

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Rosenda

8 months ago

This is a tough one, but I think the answer is B. The question specifically mentions that B2C Commerce is used, so it makes sense that it would create the cusMartier ID and primary record.

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Mitzie

7 months ago

I see your point, but I still think the answer is B. B2C Commerce is mentioned in the question, so it should create both the customer ID and primary record.

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Dulce

7 months ago

I'm leaning towards D. B2C Commerce creates the customer ID, but the primary record should be created through Service Cloud.

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Linn

7 months ago

I disagree, I believe the answer is C. Marketing Cloud creates the customer ID, but the primary ID should be created through B2C Commerce.

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Alex

8 months ago

I think the answer is A. Service Cloud creates both the customer ID and the primary record.

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Rochell

8 months ago

I think Marketing Cloud creates the customer ID but the primary ID should be created through B2C Commerce.

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Marti

9 months ago

What? This is confusing. I have no idea what the right answer is. Maybe I should just guess and hope for the best.

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Rosendo

8 months ago

B) A B2C Commerce creates a customer ID and an additional ID to be used as the primary record.

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Kristin

8 months ago

I think that makes sense. Service Cloud is for customer management.

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Tina

8 months ago

A) Service Cloud creates a customer ID and an additional ID to be used as the primary record.

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Melda

9 months ago

I believe B2C Commerce creates the customer ID and an additional ID.

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Jacquelyne

9 months ago

Haha, this question is tricky! I'm going to go with C. Marketing Cloud creates the customer ID, but the primary ID should be created through B2C Commerce.

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Kenneth

8 months ago

I agree with you, I also think it's A. Service Cloud handles the customer ID creation.

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Marge

9 months ago

I think it's actually A. Service Cloud creates a customer ID and an additional ID to be used as the primary record.

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Georgiann

9 months ago

I agree with Yvonne, Service Cloud is responsible for that.

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Cassandra

9 months ago

Hmm, I'm not so sure about that. I think it might be D. B2C Commerce creates the customer ID, but the primary record should be created through Service Cloud.

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