Salesforce Exam B2C Solution Architect Topic 5 Question 57 Discussion

Actual exam question for Salesforce's B2C Solution Architect exam

Question #: 57
Topic #: 5

A company wants to add Salesforce Order Management to their existing B2C Commerce, Service Cloud, and Sales Cloud integration. Their current sales process lets sales reps build quotes, create orders, and process reduction orders for refunds as part of their sales channel workflow. Their B2C Commerce order objects also include multiple custom attributes that the merchant's current Order Management System uses to allocate orders to the correct distribution center for fulfillment.

When enabling Salesforce Order Management, what potential concerns will the merchant need to work through?

ASalesforce Order Management does not allow for fulfillment rules across multiple distribution centers without the use of an AppExchange package or custom Apex triggers.

BReduction Orders and Order Management change orders conflict if both are enabled in the same Org and require the use of Record Types and Apex Triggers or Validation Rules to avoid conflicts.

CCustom attributes on B2C Commerce Orders are not natively supported for Salesforce Order Management integrations and require custom Apex development to handle
mapping.

DSalesforce Order Management integrates natively with B2B Commerce when both products reside within the same Org but requires the use of a customizable B2C Commerce cartridge to import data from a B2C Commerce instance.

Show Suggested Answer

Suggested Answer: A, D, E

These are three considerations that the financial services firm should be aware of when limiting data processing across these clouds. Removing a data processing restricted contact within Marketing Cloud requires removing the restriction first before removing the contact, as deleting a restricted contact will result in an error message. Exporting relevant customer data on Salesforce Platform so it is retained first before deleting or providing any data is a best practice for complying with data requests or regulations. Restricting data within Marketing Cloud requires contacting a Marketing Cloud account representative, as this feature is not available in the user interface.

by Mariann at Dec 26, 2023, 05:17 PM

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Buddy

16 days ago

That's true. Custom attributes on B2C Commerce Orders not being natively supported for Salesforce Order Management integrations could also be a challenge that requires custom development.

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James

17 days ago

Yes, that's a valid point. Another concern could be the conflict between Reduction Orders and Order Management change orders if both are enabled in the same Org.

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26 days ago

I think the potential concern could be that Salesforce Order Management does not allow for fulfillment rules across multiple distribution centers without additional customization.

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