Discuss Salesforce Salesforce Certified B2C Solution Architect (Arch-302) Exam Topic 4 Question 72

A company is in the process of defining the right systems to deliver key capabilities for its B2C business. The company has about 2 million customers, each placing an average of 100 orders each year through its existing B2C Commerce platform.

The company needs a system that can:

* Deliver a full list of all customer orders throughout their engagement lifetime

* Provide lifetime engagement tracking and history of the customer

* Calculate the lifetime value of customers based on their orders

Which three systems should a Solution Architect recommend to meet the company's requirements'

Choose 3 answers

Suggested Answer: A

Enabling Collect Tracking within Marketing Cloud Personalization Builder is the first step that a Solution Architect should do to accommodate a scalable and functional abandoned cart solution between B2C Commerce and Marketing Cloud. Collect Tracking is a feature that allows Marketing Cloud to track web analytics data from B2C Commerce using collect.js code on the storefront pages. This data can be used to create Abandoned Cart Journeys in Marketing Cloud using Einstein Web Recommendations. The other steps are not necessary or optimal for this solution.

Get Premium Salesforce Certified B2C Solution Architect (Arch-302) Questions as Interactive Web-Based Practice Test or PDF Real Exam Format Detailed Explanations Instant Access Get Your Practice Test

31 comments · newest first

Ceola 11 months ago

Wait, can Heroku really handle all that customer data?

Oretha 11 months ago

Sales Cloud could help with lifetime value calculations, right?

Richelle 12 months ago

Not sure about Marketing Cloud being essential here.

Shawnta 12 months ago

I think Service Cloud is a must for customer engagement.

Weldon 1 year ago

Definitely need Salesforce Order Management for tracking orders!

Giuseppe 1 year ago

I’m a bit confused about which systems to choose. I know Sales Cloud is great for sales data, but does it really help with lifetime value calculations?

Yan 1 year ago

I think we practiced a similar question where we had to choose systems for customer engagement. I remember Marketing Cloud being mentioned for tracking customer interactions.

Felicidad 1 year ago

I'm not entirely sure, but I feel like Service Cloud might help with customer engagement tracking. It seems relevant, but I need to double-check its capabilities.

Yoko 1 year ago

I remember we discussed the importance of tracking customer orders in our last study session. I think Salesforce Order Management could be a good fit for that.

Nobuko 1 year ago

This is a good opportunity to showcase my knowledge of Salesforce. I'll make sure to explain my reasoning for the systems I choose.

Rene 1 year ago

I feel pretty confident about this one. The requirements seem straightforward, and those three Salesforce solutions should be a great fit.

Johnathon 1 year ago

Okay, I think I've got a good handle on this. Salesforce Order Management, Service Cloud, and Sales Cloud should cover the key capabilities the company needs.

Filiberto 1 year ago

This looks like a tricky one. I'll need to carefully consider the requirements and match them to the available systems.

Gwenn 1 year ago

Hmm, I'm a bit unsure about this. I'll need to review the details again to make sure I understand what the company is looking for.

Lettie 1 year ago

Hmm, I'm a bit confused. Is this about excluding back-ordered products or just products with no available inventory? I'll have to think this through carefully.

Milly 1 year ago

I'm just going to stare at this question and imagine the developers arguing about which cloud service to use. 'But Heroku is so cool!' 'Yeah, cool for your pet project, not for a 2 million customer business!'

Hoa 1 year ago

↳ replying to Milly

C) Sales Cloud

Pearly 1 year ago

↳ replying to Milly

B) Service Cloud

Susana 1 year ago

↳ replying to Milly

A) Salesforce Order Management

Nu 1 year ago

Ah, the classic 'pick three' question. Salesforce Order Management, Service Cloud, and Sales Cloud are the obvious choices. Marketing Cloud and Heroku? Nah, those are for the web developers, not the solution architects.

Milly 2 years ago

Heroku? What is this, a coding challenge? We need enterprise-level solutions here, not experimental platforms. Salesforce Order Management, Service Cloud, and Sales Cloud are the way to go.

Kenneth 2 years ago

Marketing Cloud? Really? That's for marketing, not for managing orders and customer data. I'd stick with the Salesforce core products - Order Management, Service Cloud, and Sales Cloud.

Ellen 1 year ago

↳ replying to Kenneth

Yeah, sticking with the core Salesforce products makes the most sense in this situation.

Carman 1 year ago

↳ replying to Kenneth

I think Order Management, Service Cloud, and Sales Cloud would be the best options for this company.

Carma 1 year ago

↳ replying to Kenneth

I agree, Marketing Cloud is not the right choice for managing orders and customer data.

Colton 2 years ago

Salesforce Order Management, Service Cloud, and Sales Cloud seem like the perfect combo to handle the company's requirements. They've got the order history, customer tracking, and lifetime value calculations covered.

Shonda 1 year ago

↳ replying to Colton

User 2

Twanna 2 years ago

↳ replying to Colton

User 1

Melina 2 years ago

I believe C) Sales Cloud would be essential for calculating the lifetime value of customers based on their orders.

Domitila 2 years ago

I agree with Socorro. B) Service Cloud could also help in providing lifetime engagement tracking.

Socorro 2 years ago

I think A) Salesforce Order Management would be a good choice for tracking customer orders.

Salesforce Certified B2C Solution Architect (Arch-302) Exam - Topic 4 Question 72 Discussion