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Salesforce Exam B2C Solution Architect Topic 4 Question 72 Discussion

Actual exam question for Salesforce's B2C Solution Architect exam
Question #: 72
Topic #: 4
[All B2C Solution Architect Questions]

A company is in the process of defining the right systems to deliver key capabilities for its B2C business. The company has about 2 million customers, each placing an average of 100 orders each year through its existing B2C Commerce platform.

The company needs a system that can:

* Deliver a full list of all customer orders throughout their engagement lifetime

* Provide lifetime engagement tracking and history of the customer

* Calculate the lifetime value of customers based on their orders

Which three systems should a Solution Architect recommend to meet the company's requirements'

Choose 3 answers

Show Suggested Answer Hide Answer
Suggested Answer: A

Enabling Collect Tracking within Marketing Cloud Personalization Builder is the first step that a Solution Architect should do to accommodate a scalable and functional abandoned cart solution between B2C Commerce and Marketing Cloud. Collect Tracking is a feature that allows Marketing Cloud to track web analytics data from B2C Commerce using collect.js code on the storefront pages. This data can be used to create Abandoned Cart Journeys in Marketing Cloud using Einstein Web Recommendations. The other steps are not necessary or optimal for this solution.


by Johnetta at Aug 05, 2024, 03:15 PM

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Milly
1 months ago
I'm just going to stare at this question and imagine the developers arguing about which cloud service to use. 'But Heroku is so cool!' 'Yeah, cool for your pet project, not for a 2 million customer business!'
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Susana
10 days ago
A) Salesforce Order Management
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Nu
1 months ago
Ah, the classic 'pick three' question. Salesforce Order Management, Service Cloud, and Sales Cloud are the obvious choices. Marketing Cloud and Heroku? Nah, those are for the web developers, not the solution architects.
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Milly
1 months ago
Heroku? What is this, a coding challenge? We need enterprise-level solutions here, not experimental platforms. Salesforce Order Management, Service Cloud, and Sales Cloud are the way to go.
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Kenneth
1 months ago
Marketing Cloud? Really? That's for marketing, not for managing orders and customer data. I'd stick with the Salesforce core products - Order Management, Service Cloud, and Sales Cloud.
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Carman
2 days ago
I think Order Management, Service Cloud, and Sales Cloud would be the best options for this company.
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Carma
22 days ago
I agree, Marketing Cloud is not the right choice for managing orders and customer data.
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Colton
2 months ago
Salesforce Order Management, Service Cloud, and Sales Cloud seem like the perfect combo to handle the company's requirements. They've got the order history, customer tracking, and lifetime value calculations covered.
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Shonda
1 months ago
User 2
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Twanna
1 months ago
User 1
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Melina
2 months ago
I believe C) Sales Cloud would be essential for calculating the lifetime value of customers based on their orders.
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Domitila
2 months ago
I agree with Socorro. B) Service Cloud could also help in providing lifetime engagement tracking.
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Socorro
2 months ago
I think A) Salesforce Order Management would be a good choice for tracking customer orders.
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