Salesforce Exam B2C Solution Architect Topic 4 Question 58 Discussion

Actual exam question for Salesforce's B2C Solution Architect exam

Question #: 58
Topic #: 4

universal Containers (DC) is seeing an increased volume of customers browsing for higher-value items across multiple brands and longer cons/deration times before customers place orders based on what is in their shopping carts.

What are two tactics that a Solution Architect could recommend to understand how to optimize the checkout process'

Choose 2 answers

ACreate an Abandoned Cart journey by brand across all carts

BWork with stakeholders to create a customer Journey map that improves conversions

CEnable customer service to update and complete a cart transaction on behalf of the customer

DRun reports on the value of cart Items and time since the last activity

Show Suggested Answer

Suggested Answer: B, D

Working with stakeholders to create a customer journey map that improves conversions and running reports on the value of cart items and time since the last activity are two tactics that a Solution Architect could recommend to understand how to optimize the checkout process. A customer journey map is a visual representation of the steps and interactions that a customer goes through when engaging with a company or brand. It can help identify pain points, opportunities, and best practices for improving conversions. Running reports on the value of cart items and time since the last activity can help analyze the shopping behavior and preferences of customers, as well as identify potential reasons for cart abandonment.

by Sylvie at Jan 24, 2024, 09:32 AM

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Antonio

10 months ago

I'm loving the idea of the customer Journey map. It's like a treasure map, but for improving the checkout process. Let's make it happen!

upvoted 0 times

Dorothy

10 months ago

That sounds like a great idea, like a treasure map for the checkout process!

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Trevor

10 months ago

Let's create a customer Journey map to improve conversions.

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Jannette

10 months ago

Wait, we can't just enable customer service to complete transactions on behalf of customers. That's like handing over the keys to the store! Plus, it might create more problems than it solves.

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Elenora

10 months ago

Wait, we can't just enable customer service to complete transactions on behalf of customers. That's like handing over the keys to the store! Plus, it might create more problems than it solves.

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Aliza

10 months ago

B) Work with stakeholders to create a customer Journey map that improves conversions

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Fausto

10 months ago

A) Create an Abandoned Cart journey by brand across all carts

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Reuben

11 months ago

Running reports on the value of cart items and time since the last activity sounds like a great way to gather data and make informed decisions. It's a no-brainer.

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Niesha

11 months ago

Allowing customer service to update and complete a cart transaction is super convenient for customers, but I'm not sure it's the best way to optimize the checkout process.

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