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Salesforce Certified B2C Solution Architect (Arch-302) Exam - Topic 3 Question 33 Discussion

Actual exam question for Salesforce's Salesforce Certified B2C Solution Architect (Arch-302) exam
Question #: 33
Topic #: 3
[All Salesforce Certified B2C Solution Architect (Arch-302) Questions]

An organization that has B2C Commerce, Marketing Cloud, and Service Cloud has separate support teams that work with customers based on their tier level. Tier levels are based on the amount of money a customer spends. The organization wants incoming support cases to automatically route to the correct team based on their tier level.

Which two options should a Solution Architect configure to accomplish this?

Choose 2 answers

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Suggested Answer: B, C

by Dalene at May 08, 2022, 03:20 PM

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Salina
4 months ago
A could work, but it feels a bit overcomplicated for this scenario.
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Barrett
4 months ago
D is a solid choice, syncing back is important for consistency.
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Shawna
4 months ago
Wait, how often do tier levels need to be recalculated? Seems like a lot of work!
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Silva
4 months ago
I think B is crucial too, gotta have that data flow.
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Chana
4 months ago
Option C sounds right, omni-channel routing is key!
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Malcom
5 months ago
I feel like tier levels should be attributed to Contacts in Service Cloud, but I'm uncertain if that needs to sync back to Marketing Cloud.
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Clemencia
5 months ago
Option C sounds familiar; I practiced a similar question where we had to set up case routing based on customer attributes.
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Marquetta
5 months ago
I think we discussed how Marketing Cloud needs to integrate with B2C Commerce for tier calculations, but I can't recall if that's necessary for case routing.
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Malcolm
5 months ago
I remember something about omni-channel routing in Service Cloud, but I'm not sure if it can directly use tier levels for routing cases.
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Linsey
5 months ago
This looks like a tricky BGP routing question. I'll need to carefully consider the BGP attributes to determine the best route.
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Novella
5 months ago
This is a tricky one. I'm a bit confused about the options presented. Announcing planned downtime to consume more error budget doesn't seem like a good idea, as it could negatively impact the users. I think the safer bets are to implement additional SLIs and tighten the SLO.
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Cammy
5 months ago
Okay, I've got a strategy for this. I'll first identify the key information in the question - that it's asking about the privacy statement of an organization. Then I'll go through each option and evaluate whether it accurately describes what a privacy statement should cover, based on my understanding of privacy laws and regulations.
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Rashad
5 months ago
Okay, let me think this through. I know Alibaba Cloud has a Kubernetes service, and it supports different instance types. I just need to make sure I understand what each one is.
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Wilbert
5 months ago
Didn't we go over a practice question about blockchain using older tech? I think "D" makes sense.
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