MENU
Northern Trail Outfitters (NTO) is at the beginning of an implementation of B2C Commerce and is now discussing the communication flow. They are designing the flows between systems to send password resets via email when a new account is created in B2C Commerce or the email address is updated.
Considering NTO also uses Service Cloud and Marketing Cloud, which feature should a Solution Architect suggest to optimize the end-customer experience while also ensuring that tracking is visible to service agents?
Suggested Answer: C
Get Premium Salesforce Certified B2C Solution Architect (Arch-302) Questions
as Interactive Web-Based Practice Test or PDF
Real Exam Format
Detailed Explanations
Instant Access
Get Your Practice Test
11 comments · newest first
MI
Millie
12 months ago
Not sure if any of these will really improve the experience though.
BA
Barrie
12 months ago
I’m leaning towards Journey Event for better customer engagement.
AL
Almeta
12 months ago
Wait, isn't the Service Cloud Email Service more reliable for tracking?
BE
Becky
1 year ago
Totally agree, it keeps everything in sync!
KR
Kristel
1 year ago
I think Marketing Cloud Triggered Send is the best option here.
LI
Linwood
1 year ago
I practiced a similar question where we had to choose between triggered sends and journey events. I think a Triggered Send might be the best option here.
CH
Chun
1 year ago
I'm not entirely sure, but I feel like the Service Cloud Email Service could help with visibility for service agents. It seems relevant to the question.
JE
Jerlene
1 year ago
I remember discussing the importance of tracking customer interactions in our study group. I think Marketing Cloud might be the way to go for that.
TH
Theron
1 year ago
I vaguely recall that Commerce Cloud has some email capabilities, but I’m not confident it would provide the tracking needed for service agents.
RO
Roxanne
1 year ago
This is a tricky one. I'm not entirely confident, but I'm leaning towards option A. The question mentions the "HTTP Action's output," so that seems to be the key piece of information I need to focus on.
MA
Ma
1 year ago
Okay, I've got a plan. I'll focus on the key requirement of making the data unavailable to testers, and then evaluate each option based on how well it meets that need.