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Salesforce Certified B2C Solution Architect (Arch-302) Exam - Topic 2 Question 87 Discussion

Actual exam question for Salesforce's Salesforce Certified B2C Solution Architect (Arch-302) exam
Question #: 87
Topic #: 2
[All Salesforce Certified B2C Solution Architect (Arch-302) Questions]

A company wants to use the Satesforce Platform to enable personalized l-l marketing, an online ordering platform, and a customer-centric support solution for their service agents. The goal of the company is to provide an end-to-end customer centric and personalized experience.

What is an example artifact that can be used to ensure the company understands the systems involved in the solution'

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Suggested Answer: C

This answer is correct because a reference architecture is an example artifact that can be used to ensure the company understands the systems involved in the solution. A reference architecture provides a high-level overview of the components, integrations, and interactions of the solution, which can help the company visualize how the solution will work and what systems are required. Reference: https://architect.salesforce.com/diagrams/framework/reference-architecture


by Brent at Mar 24, 2025, 04:37 AM

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Olive
2 months ago
Wait, can a journey map really cover all the systems involved?
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Elenora
2 months ago
Totally agree, it shows the whole customer experience.
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Avery
3 months ago
A journey map is super helpful for understanding customer interactions!
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Gilbert
3 months ago
I think reference architecture might be more relevant for systems understanding.
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Lindsey
3 months ago
Storefront wireframes are great, but they don't capture the full customer journey.
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Solange
3 months ago
Storefront wireframes could help with design, but I feel like they don't capture the overall system understanding as well as a journey map would.
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Howard
3 months ago
I practiced a question similar to this, and I think the product backlog might not be the best choice since it focuses more on tasks than on customer experience.
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Jettie
4 months ago
I'm not entirely sure, but I remember something about reference architecture being important for understanding system interactions.
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Goldie
4 months ago
I think a journey map could be really useful here since it helps visualize the customer experience across different touchpoints.
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Denae
4 months ago
A journey map seems like the most logical choice here. It would help the company map out the customer's end-to-end experience and identify any pain points or areas for improvement.
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Jettie
4 months ago
Storefront wireframes could also be a good choice, since that's where the customer will interact with the online ordering platform. But I'm not totally confident that's the best answer.
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Aron
4 months ago
I'm leaning towards the product backlog as the answer. That would help the company prioritize the key features and functionality they need to deliver the end-to-end experience.
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Curt
5 months ago
Hmm, I'm not sure about this one. The question mentions a few different systems, so maybe a reference architecture would be a good way to visualize how they all fit together.
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Hubert
5 months ago
This looks like a straightforward question about understanding the customer experience. I think a journey map would be the best artifact to capture that.
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Ozell
11 months ago
Journey map all the way! It's like a choose-your-own-adventure for the customer, but you know the ending will be a happy one.
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Corinne
9 months ago
C) Reference architecture
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Anastacia
10 months ago
A) Journey map
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Denae
11 months ago
I think both a journey map and a reference architecture would be beneficial for the company to ensure a customer-centric experience.
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Corinne
11 months ago
I'm going with the journey map too. It's the only option that truly aligns with the company's goal of providing a personalized, customer-centric experience.
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Laquita
11 months ago
I believe a reference architecture could also be useful in understanding the overall solution.
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Toshia
11 months ago
Storefront wireframes? Really? That's like trying to build a house without a blueprint. A journey map is the clear choice here.
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Cristy
9 months ago
D: It's essential to have a clear understanding of the customer journey to ensure a successful implementation of the solution.
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Robt
9 months ago
C: A journey map would definitely help in designing a seamless and personalized experience for the customers.
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Paola
9 months ago
B: Yeah, it would help the company understand the different touchpoints and interactions throughout the process.
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Una
9 months ago
A: I agree, a journey map would provide a clear visualization of the customer's experience.
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Elfrieda
9 months ago
D: It's essential to have a clear understanding of the customer journey to ensure a successful implementation of the solution.
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Jenifer
9 months ago
C: A journey map would definitely help in designing a seamless and personalized experience for the customers.
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Phillip
9 months ago
B: Yeah, it would help the company understand the different touchpoints and interactions throughout the process.
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Dalene
10 months ago
A: I agree, a journey map would provide a clear visualization of the customer's experience.
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Timmy
11 months ago
I agree with Merrilee, a journey map can visually represent the customer experience.
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Hyman
11 months ago
I agree, a journey map is the way to go. It'll help the company see the big picture and ensure they're addressing the customer's needs at every step.
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Merrilee
11 months ago
I think a journey map would be helpful to understand the systems involved.
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Antonio
11 months ago
A journey map would be the perfect artifact to understand the customer's end-to-end experience. It provides a visual representation of their touchpoints across the different systems.
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Florinda
10 months ago
C: Definitely, it helps in understanding the end-to-end customer journey.
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Madelyn
10 months ago
B: I agree, it gives a visual representation of their interactions with the systems.
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Sharika
11 months ago
A: I think a journey map would be the best artifact to understand the customer's experience.
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