Salesforce Certified B2C Solution Architect (Arch-302) Exam - Topic 2 Question 112 Discussion

Question

Northern Trail Outfitters (NTO) recently implemented the Service Cloud Connector between B2C Commerce and Service Cloud. They released a new feature that allows customers to add their favorite National Park to their profile. After an attempt to help a customer, a

service agent informs the Director of IT that they cannot see or update the new National Park value on the profile in the Service Cloud console.

What should the Solution Architect keep in mind to avoid data exchange issues after implementation?

Talia · Accepted Answer

A) Check the fieldMapping custom settings in Service Cloud to confirm the nationalParks attribute was mapped from the Commerce Profile to the Service Contact

Talia · Answer

B) Check the field-level security for nationalParks is set to read only

Talia · Answer

C) Check that the nationalParks value was added to the Profile Custom Object in B2C Commerce

Talia · Answer

D) Check that the nationalParks value is defined in the json of the B2C Commerce Customer Data API