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AW Heat &. Cooling is a mid-sized manufacturing company that sells special purpose heating and cooling solutions. Sales have declined significantly, and analysis shows that customers are leaving due to long turnaround times for quotes, lack of flexibility, and confused salespeople that do not understand their customers and do not collaborate with each other. The company wants to streamline and improve the customer experience from end to end, including new communication channels and digital self-service offerings.
How should the Solution Architect arrange the roadmap to implement the company's stated priorities?
Suggested Answer: D
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13 comments · newest first
CH
Cherri
12 months ago
I like option C, fast-tracking Service Cloud could really help with turnaround times!
PH
Phung
12 months ago
Wait, why not just implement everything at once? Seems risky to stagger it.
MA
Ma
12 months ago
Not sure if fast-tracking is the best approach. What about long-term strategy?
LO
Lorean
1 year ago
Totally agree, Service Cloud should be the priority!
XU
Xuan
1 year ago
I think starting with Service Cloud makes sense for improving customer experience.
CA
Casey
1 year ago
I feel like we should focus on the customer experience first, so maybe starting with Service Cloud is the right move, but I'm not completely confident.
BR
Brandee
1 year ago
This question reminds me of a practice case where we had to integrate multiple clouds. I think starting with Sales and Revenue makes sense for immediate revenue impact.
AL
Aleta
1 year ago
I'm not entirely sure, but I think a phased approach like in option C could help manage the implementation better.
DE
Devon
1 year ago
I remember we discussed the importance of prioritizing customer service tools first, so maybe Service Cloud should be the starting point.
AL
Alton
1 year ago
Hmm, I'm a bit unsure about this one. I'll need to think through the different options carefully to determine which one is most relevant.
CA
Cary
1 year ago
This seems like a straightforward question about communication in a plan-driven organization. I'll focus on the key characteristics of plan-driven approaches to narrow down the answer.
QU
Quentin
1 year ago
Hmm, I'm a bit unsure about this one. I know Compute Engine is for VMs, but I'm not sure which product would handle the container images. I'll need to think this through carefully.
CA
Candra
1 year ago
Hmm, I'm not too familiar with SIP Server 8 and the operating systems it supports. I'll have to think this through carefully and use my knowledge of common enterprise operating systems to make an educated guess.