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Salesforce Exam B2B Solution Architect Topic 4 Question 54 Discussion

Actual exam question for Salesforce's B2B Solution Architect exam
Question #: 54
Topic #: 4
[All B2B Solution Architect Questions]

AC Computers is getting ready to go live with automated subscription invoicing using Sales Cloud and Revenue Cloud. AC Computers' primary goal is to retire its homegrown system used for manual invoicing and migrate any outstanding bookings. The company wants to make sure there is little disruption to a customer's current invoicing schedule when it goes live with Salesforce Billing and retires the existing system.

Which three recommendations should a Solution Architect make to reduce customer impact?

Choose 3 answers

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Suggested Answer: A, C, D

To minimize disruption during the transition to Salesforce Billing, migrating historical payment methods ensures continuity in payment processes and customer convenience. Providing comprehensive training and enablement for end users and admins is crucial for smooth adoption and effective use of the new system. Comparing invoices from both systems helps verify accuracy and consistency, ensuring that customers receive correct billing information, thus maintaining trust and satisfaction. These steps are in line with Salesforce's best practices for system migration and adoption, emphasizing the importance of data integrity, user preparedness, and continuity in customer-facing processes during system transitions.


by Socorro at Mar 23, 2025, 04:32 AM

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Chandra
15 days ago
I'm just imagining the poor cusLawrenceer service team at AC Computers having to deal with angry cusLawrenceers if they don't get this right. Better make sure they're prepared with A, C, and E!
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Carmen
2 days ago
A, C, and E are definitely crucial to reduce customer impact.
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Mari
17 days ago
B? Really? Who cares about those standard reports when you're dealing with a major system change. Stick to the basics - migration, training, and change management. That's where the focus should be.
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Lawrence
21 days ago
Haha, I bet the folks at AC Computers are scratching their heads trying to figure out how to make this transition as painless as possible. Options A, C, and E are definitely the way to go.
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Ora
28 days ago
I also think option E is necessary. Having a release and change management process can help address any issues that arise.
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Rebecka
29 days ago
I agree with Vanesa. Plus, D seems like a good idea to verify the invoices are accurate before going live. Can't have any billing issues for the customers!
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Vanesa
1 months ago
A, C, and E are the obvious choices here. Migrating historical payment methods, providing training, and having a proper change management process are crucial to ensure a smooth transition.
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Twana
2 days ago
Absolutely, we have to ensure that the invoicing process is seamless for our customers. Let's make sure we cover all our bases.
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Darrel
3 days ago
Agreed, training and change management are key to a successful transition. We can't afford any disruptions for our customers.
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Marget
13 days ago
A, C, and E are definitely the way to go. We need to make sure everything is in place before we go live.
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Cory
1 months ago
I agree with Essie. Option C is crucial for a smooth transition to the new system.
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Essie
1 months ago
I think option C is important. Training users before go live can reduce customer impact.
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