Discuss Salesforce Salesforce Certified B2B Solution Architect (Arch-301) Exam Topic 2 Question 12

Universal Containers (UC) is adding to its existing Salesforce implementation and currently uses Saks Cloud and Service Cloud. UC is looking to add Salesforce Field Service and Experience Cloud to allow its third-party contractors easier access to the data they need and to provide its customers a way to self-service.

UC has expressed interest m allowing its customers to be able to self-schedule maintenance work on their Assets. UC wants a solution to display scheduling options for the next month to its customers.

What should a Solution Architect consider m a potential solution?

ALightning Web Components Calendar Module

BAppointment-Assistant Self Service Scheduling

CSalesforce Scheduler

DStandard Salesforce Asset Calendar

Suggested Answer: B

Appointment Assistant lets Field Service customers book, confirm, reschedule, or cancel their upcoming appointments. For Self-Service Scheduling, you only need one license per org assigned to one user. You can also customize the look and feel of your self-service scheduling pages and embed them into your Experience Cloud site.

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13 comments · newest first

Alexia 12 months ago

Standard Salesforce Asset Calendar might not have enough features for this.

Alaine 12 months ago

Lightning Web Components could offer more customization, though.

Ronna 12 months ago

Wait, can customers really self-schedule? That seems risky.

Lashonda 1 year ago

Definitely agree, it’s designed for this kind of scheduling!

Art 1 year ago

I think Salesforce Scheduler is the best option here.

Lashanda 1 year ago

I wonder if the Standard Salesforce Asset Calendar would be enough for UC's needs. It seems a bit basic compared to the other options.

Paola 1 year ago

I feel like we practiced a similar question about scheduling options, and I remember the Lightning Web Components being mentioned as a flexible option.

Lucy 1 year ago

I'm not entirely sure, but I think the Appointment-Assistant could also work. It seems like it was designed for customer interactions, right?

Shalon 1 year ago

I remember we discussed the importance of user experience in self-service solutions. I think Salesforce Scheduler might be the best fit for allowing customers to self-schedule.

Shenika 1 year ago

I think the answer is B. The code looks like it should display the sum result in the result_view TextView when the button is clicked.

Antonio 1 year ago

Hmm, I'm not totally sure about this one. Quality assurance seems to be about ensuring quality, but I'm not confident which of these options is the best fit. I'll have to think it through.

Twila 1 year ago

This question seems pretty straightforward. I think the key is to focus on the requirements for production redeployment specifically.

Afton 1 year ago

Iâ€™m pretty confused with the amounts; does anyone know if the Rs. 2,15,000 is fully taxable or if there's a limit?

Salesforce Certified B2B Solution Architect (Arch-301) Exam - Topic 2 Question 12 Discussion