Documenting the incident right away is a smart move. Having a record of what went well and what could be improved will be invaluable for the next time something like this happens.
This seems like a straightforward question about the key elements of a quality internal product. I'll need to think carefully about the differences between the options, but I'm confident I can identify the best answer.
Ah, this is a tricky one. I'm leaning towards code review, but observation of data entry could also be a good approach. I'll have to weigh the pros and cons of each.
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