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Salesforce ARC-801 Exam - Topic 9 Question 64 Discussion

UC Foods, a manufacturing company, has multiple sales channels including a front-line Sales team and channel partners who are currently enabled on Sales Cloud as well as a Partner Community. The company wants to establish a new B2B Commerce portal to lower the cost of sales by enabling self-service capabilities to automate sales wherever possible. The executive sponsor is concerned that sales representatives might see the B2B channel as a threat to their ability tosell and, therefore, earn higher commissions.Which two use cases should the Solution Architect highlight to help the executive sponsor better understand the appropriate role for B2B Commerce as it relates to existing sales channels?Choose 2 answers
A) Highlight that the B2B portal is meant to tackle more routine, low-complexity sales, allowing the Sales team to focus on the more complex sales and priority accounts. and D) Highlight that the B2B portal will help the company grow and expand into new geographies where the company does not currently have a sales footprint, resulting in more rewards for everyone.
B) Highlight that the B2B portal will be a useful tool to help improve customer communications and enhance customer engagement by providing faster updates on their orders as they are fulfilled.
C) Highlight that the B2B portal is meant to handle high-complexity sales that are ideal for automation, leaving the Sales team to handle less complex, higher-margin sales.

Salesforce ARC-801 Exam - Topic 9 Question 64 Discussion

Actual exam question for Salesforce's ARC-801 exam
Question #: 64
Topic #: 9
[All ARC-801 Questions]

UC Foods, a manufacturing company, has multiple sales channels including a front-line Sales team and channel partners who are currently enabled on Sales Cloud as well as a Partner Community. The company wants to establish a new B2B Commerce portal to lower the cost of sales by enabling self-service capabilities to automate sales wherever possible. The executive sponsor is concerned that sales representatives might see the B2B channel as a threat to their ability tosell and, therefore, earn higher commissions.

Which two use cases should the Solution Architect highlight to help the executive sponsor better understand the appropriate role for B2B Commerce as it relates to existing sales channels?

Choose 2 answers

Show Suggested Answer Hide Answer
Suggested Answer: A, D

Salesforce B2B Commerce is asolution that enables organizations to create ecommerce storefronts that are specifically designed for businesses making large volume purchases from other businesses online. B2B Commerce customers need easy online access to suppliers so they can buy products to run their businesses.

B2B Commerce makes business buying easy and individualized. It provides the ability to exceed expectations and hide business complexity for customers with features such as personal catalogs, accurate pricing, large orders, quick reorders, self-service account management, and more.

Therefore, a Solution Architect should highlight that the B2B portal is meant to tackle more routine, low-complexity sales, allowing the Sales team to focus on the more complex sales and priority accounts. This way, UC can lower the cost of sales by automating simple transactions and freeing up sales resources for higher-value opportunities.

A Solution Architect should also highlight that the B2B portal will help the company grow and expand into new geographies where the company does not currently have a sales footprint, resulting in more rewards for everyone. This way,UC can leverage its online presence to reach new markets and customers without investing in physical infrastructure or personnel.

https://trailhead.salesforce.com/en/content/learn/modules/cc_cccapability/cc_ccbasics_b2b


by Lashawnda at May 01, 2026, 01:30 PM

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Johnson
16 hours ago
Really? C) seems off, how can B2B handle high-complexity sales?
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Aretha
6 days ago
D) could really open new markets, love that idea!
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Amos
11 days ago
I disagree, B) sounds more beneficial for customer engagement.
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Geraldo
16 days ago
A) is spot on! It frees up reps for bigger deals.
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Zena
21 days ago
I'm a bit confused about option C; it seems counterintuitive to say the portal would handle high-complexity sales. I thought those were typically managed by the sales team.
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Sharita
26 days ago
I practiced a similar question where we discussed the importance of customer engagement, so option B might be a good fit too, especially for improving communication.
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Avery
1 month ago
I'm not entirely sure, but I think option D could also be relevant since expanding into new markets might actually create more opportunities for the sales team.
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Lennie
1 month ago
I remember studying how B2B portals can streamline low-complexity sales, so option A seems like a strong choice to help the sales team focus on bigger deals.
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Vivienne
1 month ago
I’m a bit confused about option C; it seems counterintuitive to say the portal handles high-complexity sales when it’s supposed to automate things.
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Julene
3 months ago
I feel like option B is important too, as improving customer communication could actually support the sales team rather than threaten them.
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Sarah
3 months ago
I'm not entirely sure, but I think option D could also work since it mentions growth and could alleviate concerns about commissions.
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Tish
3 months ago
I remember we discussed how B2B portals can help streamline routine sales, so option A seems like a good fit.
upvoted 0 times
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