Discuss Salesforce ARC-801 Exam Topic 9 Question 64

UC Foods, a manufacturing company, has multiple sales channels including a front-line Sales team and channel partners who are currently enabled on Sales Cloud as well as a Partner Community. The company wants to establish a new B2B Commerce portal to lower the cost of sales by enabling self-service capabilities to automate sales wherever possible. The executive sponsor is concerned that sales representatives might see the B2B channel as a threat to their ability tosell and, therefore, earn higher commissions.

Which two use cases should the Solution Architect highlight to help the executive sponsor better understand the appropriate role for B2B Commerce as it relates to existing sales channels?

Choose 2 answers

AHighlight that the B2B portal is meant to tackle more routine, low-complexity sales, allowing the Sales team to focus on the more complex sales and priority accounts.

BHighlight that the B2B portal will be a useful tool to help improve customer communications and enhance customer engagement by providing faster updates on their orders as they are fulfilled.

CHighlight that the B2B portal is meant to handle high-complexity sales that are ideal for automation, leaving the Sales team to handle less complex, higher-margin sales.

DHighlight that the B2B portal will help the company grow and expand into new geographies where the company does not currently have a sales footprint, resulting in more rewards for everyone.

Suggested Answer: A, D

Salesforce B2B Commerce is asolution that enables organizations to create ecommerce storefronts that are specifically designed for businesses making large volume purchases from other businesses online. B2B Commerce customers need easy online access to suppliers so they can buy products to run their businesses.

B2B Commerce makes business buying easy and individualized. It provides the ability to exceed expectations and hide business complexity for customers with features such as personal catalogs, accurate pricing, large orders, quick reorders, self-service account management, and more.

Therefore, a Solution Architect should highlight that the B2B portal is meant to tackle more routine, low-complexity sales, allowing the Sales team to focus on the more complex sales and priority accounts. This way, UC can lower the cost of sales by automating simple transactions and freeing up sales resources for higher-value opportunities.

A Solution Architect should also highlight that the B2B portal will help the company grow and expand into new geographies where the company does not currently have a sales footprint, resulting in more rewards for everyone. This way,UC can leverage its online presence to reach new markets and customers without investing in physical infrastructure or personnel.

https://trailhead.salesforce.com/en/content/learn/modules/cc_cccapability/cc_ccbasics_b2b

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26 comments · newest first

Dorinda 2 days ago

But what about option C? It seems to misinterpret the Sales team’s role.

Javier 8 days ago

D is a great point. More sales channels mean more opportunities.

Mona 13 days ago

I like option D. Expanding into new areas benefits everyone.

Delisa 18 days ago

True, B helps keep customers informed. That's important!

Omega 23 days ago

Option B is also good. Better communication is key for customers.

Olive 28 days ago

I agree, A makes sense. Routine sales should go to the portal.

Hailey 1 month ago

I think option A is solid. It lets the Sales team focus on bigger deals.

Glory 1 month ago

I like D as well. Growth benefits everyone, including the Sales team.

James 1 month ago

D could be a game changer. Expanding into new areas means more sales opportunities.

Lera 2 months ago

Definitely B! Faster updates keep customers happy and engaged.

Shonda 2 months ago

B is important too. Better communication boosts customer satisfaction.

Anika 2 months ago

I agree, A makes sense. Routine sales can be automated.

Ryann 2 months ago

I think A is a solid choice. It lets the Sales team focus on bigger deals.

Stefanie 2 months ago

A) is a solid point, but I think all options have merit.

Johnson 2 months ago

Really? C) seems off, how can B2B handle high-complexity sales?

Aretha 3 months ago

D) could really open new markets, love that idea!

Amos 3 months ago

I disagree, B) sounds more beneficial for customer engagement.

Geraldo 3 months ago

A) is spot on! It frees up reps for bigger deals.

Zena 3 months ago

I'm a bit confused about option C; it seems counterintuitive to say the portal would handle high-complexity sales. I thought those were typically managed by the sales team.

Sharita 3 months ago

I practiced a similar question where we discussed the importance of customer engagement, so option B might be a good fit too, especially for improving communication.

Avery 4 months ago

I'm not entirely sure, but I think option D could also be relevant since expanding into new markets might actually create more opportunities for the sales team.

Lennie 4 months ago

I remember studying how B2B portals can streamline low-complexity sales, so option A seems like a strong choice to help the sales team focus on bigger deals.

Vivienne 4 months ago

I’m a bit confused about option C; it seems counterintuitive to say the portal handles high-complexity sales when it’s supposed to automate things.

Julene 5 months ago

I feel like option B is important too, as improving customer communication could actually support the sales team rather than threaten them.

Sarah 6 months ago

I'm not entirely sure, but I think option D could also work since it mentions growth and could alleviate concerns about commissions.

Tish 6 months ago

I remember we discussed how B2B portals can help streamline routine sales, so option A seems like a good fit.

Salesforce ARC-801 Exam - Topic 9 Question 64 Discussion