Salesforce Exam ARC-801 Topic 7 Question 20 Discussion

Actual exam question for Salesforce's ARC-801 exam

Question #: 20
Topic #: 7

Universal Containers (UC) wants to ensure its field technicians are interacting with customers in a professional manner. The sales department already uses a third-party survey tool.

Which action should a Solution Architect recommend for UC to enab4e service managers to track customer satisfaction based on the technician and the job?

AUse the existing survey tool by integrating the responses to the Service Appointmentand Service Resource record.

BBuild a Salesforce Survey to send out after each service appointment and integrate that data with the third-party survey tool.

CSelect an AppExchange app that sends a survey to each customer after a work order is completed.

DUse the existing survey tool by integrating the responses to Case number and User record.

Show Suggested Answer

Suggested Answer: A

Integrating the existing third-party survey tool with Salesforce, specifically linking survey responses to Service Appointment and Service Resource records, enables UC to track customer satisfaction effectively. This approach leverages the existing survey infrastructure, minimizes disruption, and provides a direct correlation between technician performance and customer feedback. It aligns with Salesforce's capabilities for integrating external data and utilizing it within the CRM to enhance service management and improve customer satisfaction insights.

by Dominque at Feb 14, 2024, 02:01 AM

Limited Time Offer

25%

Off

Get Premium ARC-801 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Currently there are no comments in this discussion, be the first to comment!