Salesforce ARC-801 Exam - Topic 6 Question 31 Discussion

Actual exam question for Salesforce's ARC-801 exam

Question #: 31
Topic #: 6

Northern Trail Outfitters (WO) istransforming its service experience. NTO has created a RACI matrix to understand the key stakeholders' responsibilities for activities and decisions during a Salesforce Field Service discovery workshop.

Which three NTO stakeholders should a Solution Architect recommend be defined as Consulted during the discovery workshop?

Choose 3 answers

AField Service Manager

BNTO employee representing a typical customer

CBusiness Analyst

DField Service Agent

EProject Manager

Show Suggested Answer

Suggested Answer: A, C

The CPQ B2B Commerce Cloud Connector is an unmanaged package from Salesforce Labs that allows B2B Commerce and CPQcustomers to configure or customize functionality12.It syncs products, pricing, quote requests, and orders in both clouds12.

For supporting kits in the B2B Commerce Storefront, they need to create equivalent bundle products on the CPQ side3.A kit is a product that contains other products as components3.A bundle is a product that has one or more options that can be added or removed by a user4.The connector maps kits to bundles using a custom field called Kit ID on both objects3.

On the CPQ 826 Commerce Connector, the default mapping of tieredpricing in 826 Commerce is to Discount Schedules in CPQ5.Tiered pricing lets you set different prices for different quantities of a product5. Discount schedules let you apply discounts based on quantity or amount ranges for a product.The connector maps tiered prices to discount schedules using a custom field called Tiered Price ID on both objects5.

by Long at Jul 06, 2024, 02:19 AM

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Jerry

5 months ago

Not sure about the Field Service Agent being consulted, though.

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Kati

5 months ago

Agreed, the Project Manager should definitely be in the mix!

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Reita

5 months ago

Wait, why would a typical customer be consulted? Seems odd.

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Willow

5 months ago

I think the Field Service Manager is a must too.

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Alease

6 months ago

Definitely the Business Analyst should be consulted!

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Arlene

6 months ago

The Project Manager seems like a good choice too, but I wonder if they should be more of a decision-maker than just consulted.

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Rueben

6 months ago

I feel like the NTO employee representing a typical customer is crucial to consult. They can provide insights into customer needs.

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Dahlia

6 months ago

I'm not so sure about the Business Analyst. I remember a practice question where they were more involved in the analysis phase rather than the discovery.

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Sherill

6 months ago

I think the Field Service Manager should definitely be consulted since they oversee the operations.

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Tien

6 months ago

I'm feeling confident about this question. The RACI matrix is a useful tool for understanding stakeholder roles, and I think I can apply that knowledge effectively here.

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Muriel

6 months ago

This is a good opportunity to demonstrate my understanding of RACI. I'll make sure to explain my reasoning for the three stakeholders I select as Consulted.

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Cristina

6 months ago

Okay, I've got this. The key is to identify the stakeholders who need to be Consulted, meaning their input and expertise should be sought during the discovery workshop. I'll think through each option carefully.

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Tyisha

6 months ago

I'm a bit confused by the RACI concept and how it applies here. I'll need to review my notes on RACI before attempting this question.

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Quentin

6 months ago

Hmm, this RACI matrix question seems straightforward. I'll need to carefully analyze the stakeholders and their roles to determine the three that should be Consulted.

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Royal

7 months ago

Okay, let me see... I remember learning that "a.c." stands for "ante cibum," which means "before meals" in Latin. I'm pretty sure that's the right answer here.

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Glenn

7 months ago

Okay, I've got this. The key here is to minimize impact to users, so I'm leaning towards option D. That way I can test the new feature on a subset of instances first before pushing it to the whole group. Seems like the best way to catch any bugs early on.

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Tomas

12 months ago

The Field Service Manager, Business Analyst, and Project Manager seem like the logical choices. Though I'm curious, does NTO have a 'Director of Coffee Breaks' role that should be Consulted as well?

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Herman

10 months ago

Haha, Director of Coffee Breaks would be a fun addition!

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Dana

11 months ago

E) Project Manager

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Gilma

11 months ago

C) Business Analyst

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Vannessa

11 months ago

A) Field Service Manager

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Dannette

1 year ago

Haha, the Field Service Agent should definitely be Consulted. They're the ones who have to deal with the customers face-to-face, so their input is crucial!

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Alica

1 year ago

I agree with the options, but I'd also recommend including a NTO employee representing a typical customer. They can provide valuable insights into the customer experience.

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Jill

11 months ago

B) NTO employee representing a typical customer

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Precious

11 months ago

C) Business Analyst

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Hyun

12 months ago

A) Field Service Manager

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Zita

1 year ago

The Field Service Manager, Business Analyst, and Project Manager are definitely key stakeholders that should be Consulted during the discovery workshop. They have the necessary knowledge and decision-making authority.

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