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Salesforce ARC-801 Exam - Topic 6 Question 31 Discussion

Posted by Long on Jul 06, 2024 at 02:19 AM

Northern Trail Outfitters (WO) istransforming its service experience. NTO has created a RACI matrix to understand the key stakeholders' responsibilities for activities and decisions during a Salesforce Field Service discovery workshop.

Which three NTO stakeholders should a Solution Architect recommend be defined as Consulted during the discovery workshop?

Choose 3 answers

Suggested Answer: A, C

The CPQ B2B Commerce Cloud Connector is an unmanaged package from Salesforce Labs that allows B2B Commerce and CPQcustomers to configure or customize functionality12.It syncs products, pricing, quote requests, and orders in both clouds12.

For supporting kits in the B2B Commerce Storefront, they need to create equivalent bundle products on the CPQ side3.A kit is a product that contains other products as components3.A bundle is a product that has one or more options that can be added or removed by a user4.The connector maps kits to bundles using a custom field called Kit ID on both objects3.

On the CPQ 826 Commerce Connector, the default mapping of tieredpricing in 826 Commerce is to Discount Schedules in CPQ5.Tiered pricing lets you set different prices for different quantities of a product5. Discount schedules let you apply discounts based on quantity or amount ranges for a product.The connector maps tiered prices to discount schedules using a custom field called Tiered Price ID on both objects5.


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33 comments · newest first
JE
Jerry 11 months ago
Not sure about the Field Service Agent being consulted, though.
KA
Kati 11 months ago
Agreed, the Project Manager should definitely be in the mix!
RE
Reita 12 months ago
Wait, why would a typical customer be consulted? Seems odd.
WI
Willow 12 months ago
I think the Field Service Manager is a must too.
AL
Alease 1 year ago
Definitely the Business Analyst should be consulted!
AR
Arlene 1 year ago
The Project Manager seems like a good choice too, but I wonder if they should be more of a decision-maker than just consulted.
RU
Rueben 1 year ago
I feel like the NTO employee representing a typical customer is crucial to consult. They can provide insights into customer needs.
DA
Dahlia 1 year ago
I'm not so sure about the Business Analyst. I remember a practice question where they were more involved in the analysis phase rather than the discovery.
SH
Sherill 1 year ago
I think the Field Service Manager should definitely be consulted since they oversee the operations.
TI
Tien 1 year ago
I'm feeling confident about this question. The RACI matrix is a useful tool for understanding stakeholder roles, and I think I can apply that knowledge effectively here.
MU
Muriel 1 year ago
This is a good opportunity to demonstrate my understanding of RACI. I'll make sure to explain my reasoning for the three stakeholders I select as Consulted.
CR
Cristina 1 year ago
Okay, I've got this. The key is to identify the stakeholders who need to be Consulted, meaning their input and expertise should be sought during the discovery workshop. I'll think through each option carefully.
TY
Tyisha 1 year ago
I'm a bit confused by the RACI concept and how it applies here. I'll need to review my notes on RACI before attempting this question.
QU
Quentin 1 year ago
Hmm, this RACI matrix question seems straightforward. I'll need to carefully analyze the stakeholders and their roles to determine the three that should be Consulted.
RO
Royal 1 year ago
Okay, let me see... I remember learning that "a.c." stands for "ante cibum," which means "before meals" in Latin. I'm pretty sure that's the right answer here.
GL
Glenn 1 year ago
Okay, I've got this. The key here is to minimize impact to users, so I'm leaning towards option D. That way I can test the new feature on a subset of instances first before pushing it to the whole group. Seems like the best way to catch any bugs early on.
TO
Tomas 2 years ago
The Field Service Manager, Business Analyst, and Project Manager seem like the logical choices. Though I'm curious, does NTO have a 'Director of Coffee Breaks' role that should be Consulted as well?
HE
Herman 1 year ago
↳ replying to Tomas
Haha, Director of Coffee Breaks would be a fun addition!
DA
Dana 1 year ago
↳ replying to Tomas
E) Project Manager
GI
Gilma 1 year ago
↳ replying to Tomas
C) Business Analyst
VA
Vannessa 1 year ago
↳ replying to Tomas
A) Field Service Manager
DA
Dannette 2 years ago
Haha, the Field Service Agent should definitely be Consulted. They're the ones who have to deal with the customers face-to-face, so their input is crucial!
AL
Alica 2 years ago
I agree with the options, but I'd also recommend including a NTO employee representing a typical customer. They can provide valuable insights into the customer experience.
JI
Jill 1 year ago
↳ replying to Alica
B) NTO employee representing a typical customer
PR
Precious 1 year ago
↳ replying to Alica
C) Business Analyst
HY
Hyun 2 years ago
↳ replying to Alica
A) Field Service Manager
ZI
Zita 2 years ago
The Field Service Manager, Business Analyst, and Project Manager are definitely key stakeholders that should be Consulted during the discovery workshop. They have the necessary knowledge and decision-making authority.
CH
Cherry 2 years ago
↳ replying to Zita
E) Project Manager
MA
Marguerita 2 years ago
↳ replying to Zita
C) Business Analyst
NO
Nobuko 2 years ago
↳ replying to Zita
A) Field Service Manager
JO
Johnathon 2 years ago
I also think A, B, and C are important to consult. They will provide valuable insights during the discovery workshop.
FR
Francene 2 years ago
I agree with Elmira. A Field Service Manager, a NTO employee representing a typical customer, and a Business Analyst are key stakeholders.
EL
Elmira 2 years ago
I think A, B, and C should be consulted.
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